Course Title: Develop and nurture relationships

Part B: Course Detail

Teaching Period: Term2 2012

Course Code: EMPL9753C

Course Title: Develop and nurture relationships

School: 650T TAFE Business

Campus: City Campus

Program: C5292 - Diploma of Legal Services

Course Contact : Robyn Lang

Course Contact Phone: +61 3 9925-1565

Course Contact

Name and Contact Details of All Other Relevant Staff

Bernadine McNamara, Sessional Teacher


Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the performance outcomes, skills and knowledge required to develop, nurture and maintain professional relationships with clients, customers and colleagues in order to complete work tasks and further the reputation of the organisation, and the profession or occupation. A range of legislation, rules, regulations and codes of practice may apply to this unit at the time of endorsement, depending on job roles and jurisdictions.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBCMM501A Develop and nurture relationships


1. Develop professional relationships

Performance Criteria:

1.1. Conduct dealings with clients, professionals, and other third parties professionally and in accordance with the organisation's policies and procedures and legislative, regulatory and professional codes of practice
1.2. Comply with organisation's social, business and ethical standards to develop and maintain positive relationships
1.3. Deal with colleagues, clients and other parties in a competent manner and with regard to confidentiality
1.4. Adjust interpersonal styles and methods to the needs and situations of other parties


3. Nurture relationships and build on referral business for the long term

Performance Criteria:

3.1. Follow up referral business through appropriate communication channels to find and secure new business relationships
3.2. Identify referral needs quickly and provide information about relevant products and services
3.3. Refer information and ideas about referral business to designated individuals with a view to nurturing ongoing business relationships


2. Build and maintain business networks and relationships

Performance Criteria:

2.1. Develop and maintain business and professional networks and other relationships to benefit the organisation
2.2. Use business and professional networks to identify and cultivate relationships in order to promote and market the organisation
2.3. Collaborate with other professionals and third parties to expand and enhance the reputation of the organisation and to identify new and improved business practices

Learning Outcomes

Details of Learning Activities

From this course (one of three comprising the course Professional Practice) students will develop an understanding of the nurturing of professional relationships, in particular the lawyer-client relationship. One workshop will be devoted to this course, with materials and further readings to be made available on RMIT’s online learning environment (Blackboard). In the workshop material will be presented orally and through accessing relevant websites, and discussion.

The teacher will be contactable by email in between workshops and will be able to respond to queries from students. Announcements will also be posted on Blackboard by the teacher.

Students will need to have access to a computer and to have basic computer literacy skills.

Teaching Schedule

The Workshop on 2 August will cover this course.  The Workshop will start at 6 pm. 

Learning Resources

Prescribed Texts

Materials will be supplied.


Other Resources

Overview of Assessment

Assessment may incorporate a variety of methods including in-class exercises, problem-solving exercises, assignments, group or individual projects, presentations and written or practical tests, as well as homework activities.

Other activities may be workplace-based or simulate work practices. These may include the production of technical requirements documents, direct observation of workplace practices and the presentation of a portfolio of evidence. This portfolio may include documents, photographs, video and/or audio files.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.

Assessment Tasks

There will be one assessment task specific to this course which will be competency-based, that is, no percentage mark will attach to the tasks

The two hour test to be conducted in Workshop 4 (the last Workshop for Professional Practice) which will address all the material studied in Professional Practice including this course (Develop and Nurure Relationships). The test will be open book.  This test is also competency-based.

Assessment Matrix

Course Overview: Access Course Overview