Course Title: Develop and nurture relationships
Part B: Course Detail
Teaching Period: Term2 2013
Course Code: EMPL9753C
Course Title: Develop and nurture relationships
School: 650T TAFE Business
Campus: City Campus
Program: C5292 - Diploma of Legal Services
Course Contact : Robyn Lang
Course Contact Phone: +61 3 9925-1565
Course Contact Email:robyn.lang@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Bernadine McNamara, Sessional Teacher
Email bernadine.mcnamara@rmit.edu.au
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the performance outcomes, skills and knowledge required to develop, nurture and maintain professional relationships with clients, customers and colleagues in order to complete work tasks and further the reputation of the organisation, and the profession or occupation. A range of legislation, rules, regulations and codes of practice may apply to this unit at the time of endorsement, depending on job roles and jurisdictions.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBCMM501A Develop and nurture relationships |
Element: |
1. Develop professional relationships |
Performance Criteria: |
1.1. Conduct dealings with clients, professionals, and other third parties professionally and in accordance with the organisation's policies and procedures and legislative, regulatory and professional codes of practice |
Element: |
2. Build and maintain business networks and relationships |
Performance Criteria: |
2.1. Develop and maintain business and professional networks and other relationships to benefit the organisation |
Element: |
3. Nurture relationships and build on referral business for the long term |
Performance Criteria: |
3.1. Follow up referral business through appropriate communication channels to find and secure new business relationships |
Learning Outcomes
Details of Learning Activities
This course is delivered in conjunction with BSBCOM501B Identify and interpret compliance requirements and BSBLED503A Maintain and enhance professional practice
From this unit (one of three comprising the course Professional Practice) students will acquire an understanding of legislative compliance obligations relevant to legal firms. The focus will be on professional conduct rules, occupational health and safety, and privacy. The second workshop in the course will be dedicated to this unit and will involve discussion of issues and participation by students. Extensive use will be made of RMIT’s online learning environment (Blackboard) to provide extra reading material, links to video resources and administer an assessment of learning.
The teacher will be contactable by email in between workshops and will be able to respond to queries from students. Announcements will also be posted on Blackboard by the teacher.
Students will need to bring a laptop to workshops and to have basic computer literacy skills.
Teaching Schedule
The five workshops in Professional Practice are spaced out across the semester, as shown in the table below. Each workshop is scheduled to last three hours with a break in the middle. Workshops 1 and 5 are mandatory due to orientation and the examination respectively.
| Workshop | Topic | Date/time/location |
| 1 |
Orientation and introduction to the Diploma of Legal Services
|
Thursday 28 June 2012, 6pm - 9pm Room 108.09.06 in Building 108 |
| 2 |
Identify and interpret compliance requirements
|
Thursday 5 July 2012, 6pm - 9pm Room 108.09.07 in Building 108 |
| 3 | Develop and nurture relationships |
Thursday 2 August, 6pm - 9pm Room 80.04.021 in Building 80
|
| 4 |
Maintain and enhance professional practice
|
Thursday 6 September, 6pm - 9pm Room 80.04.021 in Building 80
|
| 5 |
Test
|
Thursday 4 October, 6pm - 9pm Room 80.04.021 in Building 80
|
Learning Resources
Prescribed Texts
Materials will be supplied. |
References
Other Resources
These will be provided in the first set of materials.
Overview of Assessment
Assessment may incorporate a variety of methods including in-class exercises, problem-solving exercises, assignments, group or individual projects, presentations and written or practical tests, as well as homework activities.
Other activities may be workplace-based or simulate work practices. These may include the production of technical requirements documents, direct observation of workplace practices and the presentation of a portfolio of evidence. This portfolio may include documents, photographs, video and/or audio files.
Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.
Assessment Tasks
There will be three assessment tasks for Professional Practice, all competency-based, that is, no percentage mark will attach to any of the assessment tasks. To be competent in these competencies you must pass all three assessments. If any assessment is not competent you will be given an opportunity to resubmit but the maximum grade will be CAG. The grade awarded for competency based assessment are:
CHD Competency with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency achieved - Graded
NYC Not Yet competent
DNS Did not submit for assessment
First, there will be an assignment addressing material studied in workshop 2. The assignment, which will be available on Blackboard the day of the second workshop, will contain some short answer questions and a question requiring a longer answer based on online research.
Second, there will be an online quiz following workshop 3, addressing material studied for that workshop.
Third, there will be a two hour test conducted in workshop 5 which will address all the material studied in the course. The test will be open book and sample test questions will be provided prior to workshop 5.
Assessment Matrix
Course Overview: Access Course Overview