Course Title: Install and upgrade operating systems

Part B: Course Detail

Teaching Period: Term2 2014

Course Code: COSC6123C

Course Title: Install and upgrade operating systems

School: 650T TAFE Business

Campus: City Campus

Program: C5300 - Diploma of Information Technology

Course Contact : Paul Lewis

Course Contact Phone: +61 3 9925 1615

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the performance outcomes, skills and knowledge required to maintain operating systems (OS) in a medium to large organisation. Students will work in teams to plan, install, configure and troubleshoot a small Windows network according to organisational requirements.

This unit is delivered using a blend of classroom based and self-paced learning activities.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICASAS518A Install and upgrade operating systems


1. Determine organisational help-desk procedures

Performance Criteria:

1.1 Review organisation’s technical support procedures
1.2 Interrogate help-desk system
1.3 Liaise with client


2. Install or upgrade a desktop OS

Performance Criteria:

2.1 Install an OS
2.2 Upgrade an existing OS
2.3 Research and implement automated OS installation techniques and procedures
2.4 Migrate files


3. Manage and troubleshoot resource access

Performance Criteria:

3.1 Configure local resources access
3.2 Configure sharing of local resources
3.3 Assign access rights to shared resources


4. Configure and troubleshoot hardware devices and drivers

Performance Criteria:

4.1 Determine and resolve problems with hardware resources
4.2 Research and install appropriate device drivers
4.3 Configure hardware resources
4.4 Configure device drivers


5. Configure and troubleshoot the desktop and user environments

Performance Criteria:

5.1 Construct profiles for users
5.2 Organise shortcuts
5.3 Arrange screen management

Learning Outcomes

Details of Learning Activities

A range of learning activities are planned for this course including self-paced and collaborative classroom based activities.

Learning activities will include laboratory-based sessions on a variety of topics as shown in the weekly breakdown. Learning activities will generally consist of practical computer exercises based on teacher handouts. Students should attend all sessions.

Students will also be expected to undertake work on a variety of activities for homework.

The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practice your skills in a simulated/real workplace environment.

We expect you to participate and contribute in all scheduled learning activities.

Teaching Schedule

The nominal hours associated with this are a guide only and represent the total teaching time and student effort required to successfully complete the course. This may include not only scheduled classes but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

WeekWeek CommencingTopicsAssessmentCompetencies Delivered 
17th Jul 2014

Pre-training review:
• LLN as required

Familiarisation with:
• Program
• Services/facilities
• Other students
• Teacher(s)
• Where to get support
• Student responsibilities
• Course requirements
• Course support documents
• Pre-reading
• Blackboard

Overview of assessment requirements:
• Grading
• Plagiarism
• Appeals
• Extensions
• Feedback
• Privacy
• Submission requirements
• Resubmission policy

Introduction to Course & Windows Server:
• Course introduction & overview.
• Windows Server 2012 versions & features.
• Installing Windows Server & Windows 8

214th Jul 2014

Windows settings & firewalls. Server Roles. Active Directory, domain users & groups

321st Jul 2014

Managing partitions & file services. Sharing & permissions. NTFS file & folder security

428th Jul 2014

Configuring network services (DNS, DHCP & IIS). Testing a Web server & a DHCP client

 TASK 2 - System Requirements issuedICASAS518A
54th Aug 2014OUs and GPO’s. gpupdate & rsop. Deploying wallpaper. More on group policies ICASAS518A
611th Aug 2014Configuring & deploying printers & drivers. User profiles on a server & client. Backups & restores ICASAS518A
718th Aug 2014Windows Performance Monitor & Event Log.
Review of Windows Server skills & concepts
825th Aug 2014Skills assessment conducted (half class).
Folder redirection & roaming profiles
TASK 1 (Part A) - Skills Assessment conductedICASAS518A
MID-SEMESTER BREAK (Mon, 1st Sep to Fri 5th April 2014 inclusive) 
98th Sep 2014Deploying shortcuts & software via a GPO. Review of system configuration task, including documentation required ICASAS518A
1015th Sep 2014Creating home folders for domain users. Mapping network drives via Group Policy.TASK 2 - System Design completedICASAS518A
1122nd Sep 2014Auditing logins & folder access via a GPO.
Review of Windows Server skills & concepts
1229th Sep 2014Skills assessment conducted (whole class)TASK 1 (Part B) - Skills Assessment conductedICASAS518A
136th Oct 2014Deploying Windows 7 or 8 to client machines.
Final class work on system setup & testing
TASK 2 - System Setup completed (by end of class)ICASAS518A
1413th Oct 2014Class work on system documentation.
Feedback on documentation.
1520th Oct 2014Final class work on system documentation.TASK 2 - System Design Documentation due (by end of class)ICASAS518A
 1627th Oct 2014Course & assessment feedback.
Re-submission of work if required

Learning Resources

Prescribed Texts

There is no prescribed textbook for this course.


Hester, M. & Henley, C (2013), Windows Server 2012 Administration: INSTANT REFERENCE, Sybex, ISBN 978-1-118-56188-1

This textbook is available free of charge to RMIT students as an e-book via the RMIT Library Website.

Other Resources

Students will be directed to a variety of excellent online resources including library e-books, tutorial Websites and online videos. These resources will guide students in performing tasks with Windows Server 2012 in particular.

Overview of Assessment

Students must demonstrate an understanding of all elements of competency to be deemed competent.

A range of assessment methods are used to assess practical skills and knowledge, for example:

  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
  • review of authenticated documents from the workplace or training environment
  • demonstration of techniques

This unit is delivered using a blend of classroom based and self-paced learning activities.

Assessment Tasks

You are required to complete 2 assessment tasks. You must successfully complete each section of each task to be deemed competent in this unit.

TASK 1 – Skills Assessment (Conducted in Week 8 & 12)

This will consist of an in-class practical and/ or theory assessment in which you will be expected to complete a series of tasks related to installing a Windows system and configuring and troubleshooting your server. These tasks will need to be performed in the classroom using the systems you installed and configured in earlier weeks. You will also need to capture screen shots, and answer questions relating to your understanding of these tasks.

You will also be questioned your knowledge and understanding of the key concepts associated with installing and configuring a Windows Server. You will also need a basic understanding of networking concepts in general. Resources such as Websites, handouts and textbooks may be used.

In order to be deemed competent in this task you will need to demonstrate knowledge and skills in all areas of the course.

TASK 2 - System Configuration Task (Due Dates: Refer to Teaching Schedule)

For this assessment task you will be asked to plan and develop a small Windows Server network. Some of the tasks will require that you work in pairs or a small team. You will be given broad specifications of the requirements for the installation and configuration of your server, but will need to plan and experiment with the exact setup. You will need to consult with your client, in this case the teacher, on a regular basis.

Your system design will need to be fully documented with diagrams and screen shots included. Each aspect of your setup throughout the course will need to be tested, before being demonstrated to your teacher. After final testing and re-configuration of the network, your network design and test procedures will need to be submitted as part of the final documentation.

In order to be deemed competent in this task you will be expected to demonstrate proficiency in all elements of both competencies in this course. Therefore you will need to:

  • Clarify organisational procedures & client requirements
  • Plan the network setup per the requirements
  • Prepare for the installation
  • Install the server and client operating systems
  • Configure network drivers & printers etc
  • Configuring the Windows desktop etc
  • Set up appropriate folder security etc
  • Build and configure the server eg set up any required server roles
  • Test and re-configure the server if required
  • Finalise and document the network design

Work for each major stage of the project (outlined below) should be submitted or demonstrated on the due date, as per the Teaching Schedule. You will be expected to submit and retain soft copies of any documents required. In some cases printouts may be required.  Stages of the project are:

  • System Design  (Due Week 10)
  • System Setup  (Due Week 13)
  • System Documentation(Due Week 15)

You will receive feedback or confirmation at each stage in relation to client requirements. In many cases changes or modifications will be required. It is therefore vital that any design documentation and demonstrations be completed in a timely manner.

Late submissions of work required for any stage of this project will be eligible for grading at CAG (Competency Achieved) level only.

Assessment Matrix

Not applicable

Other Information

Submission Requirements

Assessment tasks need to be submitted via the Learning Hub (Blackboard).

You should:

  • Ensure that you submit assessments on or before the due date. If your performance in the assessment is affected by unexpected circumstances, you should consider applying for Special Consideration. Information on the process and application forms is available at;ID=ls0ydfokry9rz website.
  • Always retain a copy of your assessment tasks. (hard copy and soft copy)
  • When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of work for assessment is available on blackboard.
  • Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10.

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.

If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More Information:

Form to use:

Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.

More Information:;ID=g43abm17hc9w

Form to use:

Resubmissions (VET Programs):

If you are found to be Not Yet Competent in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is “CAG”.

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Adjustments to Assessment

In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website:

More Information:;ID=7usdbki1fjf31

Marking Guide (Competency):

Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT).

So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.

You need to demonstrate you are competent in each element of the unit of competency you are studying.

You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you receive a competency grading.

Please refer to the Final Grades table below.

Marking Guide (Grading):

After achieving competency we then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognized against industry standards and employability skills.

The grading will include the following criteria:


We are looking for a high level of ability to complete all tasks independently as per the specifications given to in class. You should endeavour to demonstrate a high level of initiative in your approach to installing your system and designing, building and testing your server. Problem-solving in particular will require considerable amount of resourcefulness.


We are looking for depth of understanding of the key concepts and knowledge required installing a Windows system and planning, configuring and troubleshooting your server. You will also need a basic understanding of networking concepts in general. You should be prepared to research topics to improve your understanding.


We are looking for proficiency in the various skills required of a Windows Server administrator and ability to address organisational requirements. You should aim to consistently demonstrate your skills in each of the class exercises as well as in the final assessment task.

You also need to be able to overcome the various problems which that can arise configuring and testing a small Windows Server network. You will need to demonstrate a degree of perseverance, and be able research possible solutions via the Web.


You should aim to attend all class sessions and complete all class exercises and assessment tasks you are assigned in a timely manner. Course documents should be stored on your home drive or a USB device. An organised folder structure is highly recommended.

It will be very advantageous to prepare for and review class materials using suggested resources, such as the recommended textbook or Websites indicated by your teacher.


We expect to see contributions to relevant discussions in class and with your partner. For a many of the practical tasks, such as the final assessment task, you will need to work effectively in pairs or teams, and manage your work to complete these tasks as required. You will also need to liaise with your team leader (in this case your teacher) in order to ensure that all requirements have been met.

Final Grades Table:

CHD         Competent with High Distinction
CDI           Competent with Distinction
CC            Competent with Credit
CAG         Competency Achieved – Graded
NYC         Not Yet Competent
DNS         Did Not Submit for assessment

Further information regarding the application of the grading criteria will be provided by your teacher.



Course Overview: Access Course Overview