Course Title: Provide leadership across the organisation

Part B: Course Detail

Teaching Period: Term2 2013

Course Code: BUSM6355C

Course Title: Provide leadership across the organisation

School: 650T TAFE Business

Campus: City Campus

Program: C5302 - Diploma of Logistics

Course Contact : Tim Wallis

Course Contact Phone: +61 3 9925 5423

Course Contact

Name and Contact Details of All Other Relevant Staff

Kean Soong

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course applies to senior managers who have a role in inspiring and motivating others to achieve organisational goals and to model professionalism in their organisation and industry. Leadership is seen in the context of the organisational mission. Business ethics are also addressed in this unit.

The unit may relate equally to leadership of a small to medium sized organisation or to a business unit or area in a large organisation.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBMGT605B Provide leadership across the organisation


4. Demonstrate personal and professional competence

Performance Criteria:

4.1. Model ethical conduct in all areas of work and encourage others to adopt business ethics
4.2. Adapt appropriate interpersonal and leadership styles to meet particular circumstances and situations
4.3. Set and achieve personal objectives and work program outcomes
4.4. Ensure self performance and professional competence is continuously improved through engagement in a range of professional development activities
4.5. Participate regularly in industry/professional networks and groups


1. Communicate organisational mission and goals

Performance Criteria:

1.1. Clarify objectives, values and standards in accordance with organisation's strategic direction
1.2. Establish linkages between organisational objectives, values and standards and the responsibilities of relevant groups and individuals
1.3. Ensure media and language used is appropriate to individuals and group circumstances
1.4. State clear expectations of internal groups and individuals and explain in a manner which builds commitment to the organisation
1.5. Address expectations of the organisation
1.6. Investigate incidents promptly and communicate results clearly to relevant groups and individuals


2. Influence groups and individuals

Performance Criteria:

2.1. Build trust, confidence and respect of diverse groups and individuals, through positive role modelling, and effective communication and consultation
2.2. Embrace, resource and effectively implement improvements to organisational and workplace culture
2.3. Demonstrate understanding of the global environment and new technology in work activities
2.4. Ensure actions convey flexibility and adaptability to change and accessibility
2.5. Ensure consultation and participation in decision making occurs with relevant groups and individuals where appropriate
2.6. Ensure decision making takes into account needs and expectations of both internal and external groups
2.7. Ensure decision making occurs in accordance with risk management plans for all options, and within appropriate timeframes
2.8. Ensure that the organisation is represented positively in the media and community


3. Build and support teams

Performance Criteria:

 3.1. Assign accountabilities and responsibilities to teams consistent with their competencies and operational plans
3.2. Ensure teams are resourced to allow them to achieve their objectives
3.3. Empower teams and individuals through effective delegation and support for their initiatives
3.4. Create and maintain a positive work environment
3.5. Encourage teams and individuals to develop innovative approaches to the performance of work

Learning Outcomes

This course delivers the skills and knowledge required to demonstrate senior leadership behaviour, and personal and professional competence.

Details of Learning Activities

A range of learning activities are planned for this course including self-paced and collaborative class room based activities. The self-based activities will be delivered through various technology platforms and will include student contribution to wikis and discussion threads, reflective journals, quizzes and interactive sessions. The collaborative classroom based activities will include group disc ssion, group problem solving activities and opportunities to practice skills in a simulated workplace environment.


Teaching Schedule

Week         Date            Topic
1 8 July1) Pre-training review:
Familiarisation with:
• Program
• Services/facilities
• Other students
• Teacher(s)
• Where to get support
• Student responsibilities
• Course requirements
• Course support documents
• Pre-reading
• Blackboard
• Overview of assessment requirements
• Grading
• Plagiarism
• Appeals
• Extensions
• Feedback
• Privacy
• Submission requirements
• Resubmission policy
(2) Course Overview
2 15 JulCommunicate organisational mission and goals
3 22 JulCommunicate organisational mission and goals
4 29 JulCommunicate organisational mission and goals
5 5 AugInfluence groups and individuals
6 12 AugInfluence groups and individuals
7 19 AugInfluence groups and individuals
8 26 AugInfluence groups and individuals
  2 SepMid Semester Break
9 9 SepBuild and support teams
10 16 SepBuild and support teams
11 23 SepBuild and support teams
12 30 SepDemonstrate personal and professional competence
13 7 OctDemonstrate personal and professional competence
14 14 Oct Demonstrate personal and professional competence
15 21 Oct Submit Written Report
16 26 Oct Feedback & Review

Learning Resources

Prescribed Texts


Overheads as available on the Blackboard supported by class handouts

Other Resources

Overview of Assessment

Assessment may incorporate a variety of methods including in-class exercises, problem-solving exercises, assignments, group or individual projects, presentations and written or practical tests, as well as homework activities.

Other activities may be workplace-based or simulate work practices. These may include the production of technical requirements documents, direct observation of workplace practices and the presentation of a portfolio of evidence. This portfolio may include documents, photographs, video and/or audio files.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.

Assessment Tasks

Tasks will comprise workshops completed in class, assignments and completion of the Customer Service Management Report

Assessment 1 - Open Book test (20%) -Evaluation by open book of key learning and understanding from previous weeks

Assessment 2 - Individual presentation (35%) - An Individual presentation to the class on the project you have identified for your final written report. The project will be based on a simulated /real workplace issue and your proposals for overcoming problems identified and how your outcomes and proposals relate to the business and learning material. The presentation can be by Powerpoint, Handouts or other agreed methods.

Assessment 3 - Written report (45%)- Written report using business writing format/methodology relevant to subject matter - Min 1500 words

Full details on how this course is assessed against the Unit elements and performance criteria plus critical aspects of evidence can be found in the Learning and Assessment Tool available from your course teacher.


Submission Requirements

Assessment tasks must be submitted via Blackboard.

You should:

• Ensure that you submit assessments on or before the due date. If your performance in the assessment is affected by unexpected circumstances, you should consider applying for Special Consideration. Information on the process and application forms is available at;ID=ls0ydfokry9rz website.
• Always retain a copy of your assessment tasks. (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of work for assessment is available on blackboard.
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10.

Marking Guide (competency):
Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT). So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.

You need to demonstrate you are competent in each element of the unit of competency you are studying.

You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you receive a competency grading.

Please refer to the Final Grades table below.

Marking Guide (Grading)
After achieving competency we then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognized against industry standards and employability skills.

The grading is according to the following criteria:

We are looking for a high level of ability to complete all tasks independently as per the specifications as well as demonstrating a high level of initiative in your approach to the task

We are looking for depth of understanding of the key concepts and knowledge required in the assessments system. You should be able to demonstrate a thorough understanding of all requirements in all the assessment tasks.

We are looking for appropriate use of technology to assist in presenting all tasks clearly and suitable for the intended audience. You also need to show an understanding of the kinds of problems that can arise in managing pertinent issues and how these might be addressed.

If required by the teacher we would expect to see ongoing uploading of information into Pebble Pad that is relevant to the unit, full utilisation of Pebble Pad and Blackboard as per course requirements and timely submission of all required assessment tasks.

We expect to see contributions to relevant discussions and scheduled Collaborate sessions. In addition your tasks should demonstrate a very good understanding of strategies for a collaborative approach to management issues in the workplace.


Final Grades table:

CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did Not Submit for assessment

Further information regarding the application of the grading criteria will be provided by your teacher.

Assessment Matrix

Course Overview: Access Course Overview