Course Title: Manage industrial relations

Part B: Course Detail

Teaching Period: Term2 2013

Course Code: BUSM6407C

Course Title: Manage industrial relations

School: 650T TAFE Business

Campus: City Campus

Program: C5302 - Diploma of Logistics

Course Contact : Tim Wallis

Course Contact Phone: +61 3 9925 5423

Course Contact

Name and Contact Details of All Other Relevant Staff

Diana Blackburn

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course applies to individuals with a well established, sound theoretical knowledge base in human resources management and industrial relations who are proficient in using a range of specialised technical and managerial techniques to plan, carry out and evaluate their own work and/or the work of a team.

They may or may not have responsibility for supervising the work of others but are authorised to oversee industrial relations in the organisation. However they will have knowledge of current industrial relations trends and legislation.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWRK509A Manage industrial relations


1. Develop industrial relations strategies/policies

Performance Criteria:

1.1. Analyse strategic plans and operational plans to determine long-term industrial relations objectives
1.2. Analyse existing industrial relations performance in relation to strategic industrial relations objectives
1.3. Evaluate options in terms of cost benefit, risk analysis and current legislative requirements
1.4. Establish industrial relations strategies/policies within the management team
1.5. Identify the knowledge and skills needed by management and the workforce to effectively implement these strategies/policies


2. Implement industrial relations strategies/policies and plans

Performance Criteria:

2.1. Develop an implementation plan and contingency plan for the industrial relations strategies/policies
2.2. Make arrangements for training and development in accordance with identified needs, to support the industrial relations plan
2.3. Undertake associated industrial relations activities to agree to changes required by policies or implementation plan
2.4. Ensure procedures for addressing grievances and conflict are properly documented
2.5. Communicate key issues about procedures for addressing grievances and conflict


3. Manage negotiations, conflict and disputes

Performance Criteria:

3.1. Train individuals in conflict management techniques/procedures
3.2. Identify and where possible alleviate or eliminate, sources of conflict or grievance in accordance with legal requirements
3.3. Check documentation and other information sources to clarify issues in dispute
3.4. Obtain expert or specialist advice and/or refer to precedents, if required
3.5. Determine desired negotiation outcomes, negotiation strategy and negotiation timeframes
3.6. Advocate the organisation's position in negotiation to obtain agreement
3.7. Document and if necessary, certify the agreed outcomes with the relevant jurisdiction
3.8. Implement agreements
3.9. Take remedial action where groups or individuals

Learning Outcomes

Thiscourse delivers the skills and knowledge required to manage industrial relations matters within an organisation, with day to day involvement.

It includes strategic planning and policy development for industrial relations as well as negotiation, conflict management and dispute resolution.

Details of Learning Activities

Students will study concepts and applications pertaining to managing industrial relations in seminar sessions, tutorial and through prescribed exercises and assessment work. These concepts will also be explored through the investigation and analysis of appropriate real world and simulated environments

Teaching Schedule

Topic 1 - Introduction - Week 1 - 2  (8th July - 21st July)

  • How the unit works
  • Assessment overview
  • Tasks for week 1 - 2
  • Workshop preview
  • Start your Learning Plan - Review "Interactive Learning Plan for C5302"

Topic 2 - IR Strategic Management - Weeks 3 - 7 - 22nd July to 25th Aug

  • Determine long term IR objectives
  • Analyse current performance and evaluate options for IR management
  • Establish IR strategies/policies
  • Identify knowledge and skills required to implement strategies/policies

Topic 3 - How to Implement IR strategies and policies - Week  8 - 12  START 26th Aug - 6th Oct     (MID SEMESTER BREAK 2nd Sep - 9th Sep (NO CLASSES)

  • Develop an implementation plan
  • Arrange training in accordance with TNA
  • Get agreement for implementation
  • Document and communicate procedures for addressing grievances and conflict

Topic 4 - Managing Industrial Relations Week 13 - 14 - 7th Oct - 20th Oct.

  • Manage negotiations, conflict and disputes
  • Train individuals in conflict management techniques
  • Reference legal requirements and other information sources to clarify issues in dispute
  • Negotiate, advocate the organisation’s position and obtain agreement
  • Document and implement agreements

Conclusion and Review - Week 15 -16 - 21st Oct - 10th November


Learning Resources

Prescribed Texts


Some samples are below:
Other useful Sites (Commonwealth) (or relevant State/Territory alternative) (includes best practice guides) Samples of IR policies and procedures as well as benefits and strategies for development:

This site has a range of information, fact sheets and self-assessment tools for organisations to assist them in managing Industrial Relations (or relevant State/Territory alternative)  

Other Resources

Overview of Assessment

Students must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.

Assessment will incorporate a variety of methods including assignments, journals, presentation and written or test. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

Assessment Tasks

Assessment 1 - Open Book test (20%) -Evaluation by open book of key learning and understanding from previous weeks

Assessment 2 - Individual presentation (35%) - An Individual presentation to the class on the project you have identified for your final written report. The project will be based on a simulated /real workplace issue and your proposals for overcoming problems identified and how your outcomes and proposals relate to the business and learning material. The presentation can be by Powerpoint, Handouts or other agreed methods.

Assessment 3 - Written report (45%)- Written report using business writing format/methodology relevant to subject matter - Min 1500 words

Full details on how this course is assessed against the Unit elements and performance criteria plus critical aspects of evidence can be found in the Learning and Assessment Tool available from your course teacher.

Submission Requirements

Assessment tasks must be submitted via Blackboard. or by arrangement with teacher.

You should:

• Ensure that you submit assessments on or before the due date. If your performance in the assessment is affected by unexpected circumstances, you should consider applying for Special Consideration. Information on the process and application forms is available at;ID=ls0ydfokry9rz website.
• Always retain a copy of your assessment tasks. (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of work for assessment is available on blackboard.
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10.


Assessment Matrix

Marking Guide (competency):
Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT). So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.

You need to demonstrate you are competent in each element of the unit of competency you are studying.

You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you receive a competency grading.

Please refer to the Final Grades table below.

Marking Guide (Grading)
After achieving competency we then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognized against industry standards and employability skills.

The grading is according to the following criteria:

We are looking for a high level of ability to complete all tasks independently as per the specifications as well as demonstrating a high level of initiative in your approach to the task

We are looking for depth of understanding of the key concepts and knowledge required in the assessments system. You should be able to demonstrate a thorough understanding of all requirements in all the assessment tasks.

We are looking for appropriate use of technology to assist in presenting all tasks clearly and suitable for the intended audience. You also need to show an understanding of the kinds of problems that can arise in managing pertinent issues and how these might be addressed.

If required by the teacher we would expect to see ongoing uploading of information into Pebble Pad that is relevant to the unit, full utilisation of Pebble Pad and Blackboard as per course requirements and timely submission of all required assessment tasks.

We expect to see contributions to relevant discussions and scheduled Collaborate sessions. In addition your tasks should demonstrate a very good understanding of strategies for a collaborative approach to management issues in the workplace.

Final Grades table:

CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did Not Submit for assessment

Further information regarding the application of the grading criteria will be provided by your teacher.

Course Overview: Access Course Overview