Course Title: Manage operational plan

Part B: Course Detail

Teaching Period: Term1 2016

Course Code: BUSM7929C

Course Title: Manage operational plan

School: 650T Vocational Business Education

Campus: City Campus

Program: C5302 - Diploma of Logistics

Course Contact : Tim Wallis

Course Contact Phone: +61 3 9925 5423

Course Contact

Name and Contact Details of All Other Relevant Staff

Teacher: Margaret Stewart
Ph 9925 5493 .  Email is the best was to contact me.

Nominal Hours: 70

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

 This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans.


Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation’s operational plan.

This unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plan.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBMGT517 Manage operational plan


1. Develop operational plan

Performance Criteria:

1.1 Research, analyse and document resource requirements and develop an operational plan in consultation with relevant personnel, colleagues and specialist resource managers

1.2 Develop and/or implement consultation processes as an integral part of the operational planning process

1.3 Ensure the operational plan includes key performance indicators to measure organisational performance

1.4 Develop and implement contingency plans for the operational plan

1.5 Ensure the development and presentation of proposals for resource requirements is supported by a variety of information sources and seek specialist advice as required

1.6 Obtain approval for the plan from relevant parties and explain the plan to relevant work teams


2. Plan and manage resource acquisition

Performance Criteria:

2.1 Develop and implement strategies to ensure that employees are recruited and/or inducted within the organisation’s human resources management policies, practices and procedures

2.2 Develop and implement strategies to ensure that physical resources and services are acquired in accordance with the organisation’s policies, practices and procedures

2.3 Recognise and incorporate requirements for intellectual property rights and responsibilities in recruitment and acquisition of resources and services


3. Monitor and review operational performance

Performance Criteria:

3.1 Develop, monitor and review performance systems and processes to assess progress in achieving profit and productivity plans and targets

3.2 Analyse and interpret budget and actual financial information to monitor and review profit and productivity performance

3.3 Identify areas of under-performance, recommend solutions and take prompt action to rectify the situation

3.4 Plan and implement systems to ensure that mentoring and coaching are provided to support individuals and teams to effectively, economically and safely use resources

3.5 Negotiate recommendations for variations to operational plans and gain approval from designated persons/groups

3.6 Develop and implement systems to ensure that procedures and records associated with documenting performance are managed in accordance with organisational requirements

Learning Outcomes

This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to maintain currency of knowledge and skills on international conventions, laws and finance to apply these to import and export responsibilities.

Details of Learning Activities

A range of learning activities are planned for this course including self-paced and collaborative class room activities. The self-paced activities will be delivered through various technology platforms and may include quizzes, scenario case studies and interactive sessions.  The collaborative classroom activities will include group discussion, group problem solving activities and presentation to class. 

Teaching Schedule

Week   Date    Topic
1.8 FebOverview of Operational Plans



15 Feb

Operational Strategy and KPIs.
Legislative requirements

3.22 Feb  Internal policies and procedures for development of the Plan
  Consultation strategy and processes
4.29 Feb

 Human, physical and other resources planning
Risk Management and Contingency planning

5.7 Mar

 Strategy  for monitoring and dealing with underperformance 
 Reporting and record keeping

6.14 Mar

 Human Resource acquisition strategy
Using specialists

7a21 Mar

 Purchasing strategy
 No classes  Thurs 24-Wed 30 inclusive

7b28 Mar

Semester Break Mon - Wed only
Class is on for Thurs 31 Mar and  Friday1 April

 8 4 April

 Budget and Financial analysis IN CLASS EXERCISE
 Underperformance Overview

 911 Apr Coaching for efficient, effective and safe resource use IN CLASS EXERCISE
10.18 Apr Protecting intellectual property
11.25 Apr  Monitoring and reporting
12. 2 May  Responses to underperformance
13. 9 May Negotiating variation to plans
14.16 May  In class presentations
15.23 May  In class presentations
16.30 June  Resubmissions, and individual student consultation and feedback

Week 1 will consist of an induction to the course which will include completion of a pre training review and familiarisation with:

  • Your teacher(s) and other students.
  • Services and facilities
  • Student responsibilities
  • Where to get support
  • Course requirements, key learning outcomes, assessment, feedback and grading.
  • Submission requirements and the resubmission policy
  • Plagiarism
  • Appeals
  • Extensions and Special Consideration
  • Privacy

Learning Resources

Prescribed Texts


Heizer, Jay and Render, Barry, Operations Management, Pearson, USA
 10th ed. c2011  Swanston General Collection (658.5 H473 2011 )

Other Resources

On Blackboard

Overview of Assessment

Assessment Methods

Assessment methods have been designed to measure achievement of the requirements in a flexible manner over a range of assessment tasks, for example:

  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
  • review of final printed documents
  • demonstration of techniques
  • observation of presentations
  • oral or written questioning to assess knowledge of software applications

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.

Performance Evidence

You must provide evidence of the ability to:

develop and implement an operational plan using a variety of information sources and consultation (including using specialist advice if required) which includes:

  • resource requirements
  • key performance indicators
  • monitoring processes
  • contingency plans

communicate effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams

develop and implement strategies to achieve the operational plan within the organisation’s policies, practices and procedures including:

  • recruiting, inducting and developing personnel
  • acquiring physical resources and services
  • protecting intellectual property
  • making variations to the plan
  • monitoring and documenting performance. 

Knowledge Evidence

To complete the unit requirements effectively, you must:

  • describe models and methods for operational plans
  • explain the role of an operational plan in achieving the organisation’s objectives
  • explain budgeting processes
  • list alternative approaches to developing key performance indicators to meet business objectives
  • outline the legislative and regulatory context relevant to the operational plan of the organisation
  • outline the organisation’s policies, practices and procedures that directly relate to the operational plan.


Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.

Assessment Tasks

This course has three assessments.  You must successfully complete all assessments to be deemed competent in this unit.

Assessment Task 1   Develop an Operational Plan
Date handed out: Week 2
Date and time due: Week 6 Sunday 20 March 2.00 am
Group or Individual: Individual

As a manager in the Transport and Logistics industry, you will be required to develop and implement an operational plan to ensure that the objectives and strategies outlined in the strategic and/or business plan are met by your work team. Operation plans are usually prepared annually. These  plans focus on the activities and resources required to meet required targets and include ways of monitoring progress.

You are required to prepare a written Operational Plan for the business or business unit you have chosen. The report should be fully referenced and should not exceed 2500 words.

Assessment Task 2 Strategies for resources acquisition, protection of intellectual property, budget and finance analysis and people-coaching
Date handed out: Week 6
Date and time due: Week 11 Sunday 24 at 2.00 am
Group or Individual: Individual

This addition to the Operational Plan strategies for acquiring physical and human resources, analysis of budget and finance data, protection of intellectual property, and coaching people for efficientm effective and safe resource use.

Additional material is added to the Operational you submitted for Assessment 1. At least  two of the exercises are completed in class.

Assessment Task 3 Presentation
Date handed out: Week 10
Date and time due: Weeks 14 & 15 IN CLASS
Group or Individual: Individual

This assignment will allow you to critically review your operational plan – outline what was successful and what could be improved.

The presentation will be of duration of 10 minutes as per format described during class. Attire will be business-like and handouts and cover sheet to be handed into assessor prior to commencement of presentation 
Submission Requirements
Assessment tasks must be submitted online through blackboard. 

You must:

  • Ensure that you submit assessments on or before the due date. If your performance in the assessment is affected by unexpected circumstances, you should consider applying for Special Consideration.
  • Retain a copy of your assessment tasks.
  • Complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of work for assessment is available on blackboard.
  • For group assignments - all group members must complete and sign the cover sheet. 
  • Each page of your assessment you should include footer with your name(s), student number(s), the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10.

If you are found to be Not Yet Competent in an Assessment Task you will be allowed one resubmission to demonstrate competence. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is “CAG”. 

Final Date for All Assessments

Assessment Matrix

Marking Guide (competency):
Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT). So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.

You need to demonstrate you are competent in each element of the unit of competency you are studying.

You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you receive a competency grading.

Marking Guide (Grading)
After achieving competency we then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognized against industry standards and employability skills.

You will be provided with an assessment matrix in the assessments area of the unit blackboard shell.  Generally, your grading will be assessed against how well you demonstrate:

  • Perform the activities as required by the learning elements of this unit of competency.
  • Demonstrate the required knowledge for this unit of competency.
  • Execute the required skills for this unit of competency.
  • Demonstrate your employability skills through contribution to learning activities related to this assessment, timeliness, use of technology and teamwork.

Final Grades table:

DNS - Did not submit for assessment
NYC - Not yet competent
CAG - Competency achieved – graded
CC - Competent with credit
CDI - Competent with distinction
CHD - Competent with high distinction

Other Information

Late Submissions

Students are required to submit assessment items and/or ensure performance based assessment is completed by the due dates. If a student is to be prevented from submitting an assessment item on time, by circumstances outside their control, they may apply in advance to the teacher for an extension to the due date of up to seven calendar days. To be eligible for an extension, you must lodge the extension form availabile at the following link with your teacher:

Where an extension of greater than seven days is needed, the student must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination. More information on special consideration and how to apply can be found here:

Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment. Information on circumstances under which the assessment arrangements might be granted can be found at the following website:

Course Overview: Access Course Overview