Course Title: Work effectively with culturally diverse clients and co-workers

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: EMPL7020C

Course Title: Work effectively with culturally diverse clients and co-workers

School: 155T Vocational Health and Sciences

Campus: Bundoora Campus

Program: C5313 - Diploma of Nursing (Enrolled-Division 2 Nursing)

Course Contact : Leeanne Mond

Course Contact Phone: +61 3 9925 4837

Course Contact Email:leeanne.mond@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Program Coordinator:  Erica O’Donoghue

pH:  9925 7573

Email:    Erica.odonoghue@rmit.edu.au

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

NIL PRE REQUISITES OR CO REQUISITES

Course Description

This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR403C Work effectively with culturally diverse clients and co-workers

Element:

1. Reflect cultural awareness in work practice
 

Performance Criteria:

1.1 Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices
1.2 Use work practices that create a culturally and psychologically safe environment for all persons
1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds

Element:

2. Accept cultural diversity as a basis for effective work place and professional relationships

Performance Criteria:

2.1 Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients
2.2 Use specific strategies to eliminate bias and discrimination in the workplace
2.3 Contribute to the development of work place and professional relationships based on acceptance of cultural d

Element:

3. Communicate effectively with culturally diverse persons

Performance Criteria:

3.1 Show respect for cultural diversity in all communication with clients, families, staff and others
3.2 Use communication constructively to develop and maintain effective relationships, mutual trust and confidence
3.3 Where language barriers exist, make efforts to communicate in the most effective way possible
3.4 Seek assistance from interpreters or other persons as required

Element:

4. Resolve cross-cultural misunderstandings

Performance Criteria:

4.1 Identify issues that may cause conflict
4.2 If difficulties or misunderstandings occur, consider the impact of cultural differences
4.3 Make an effort to sensitively resolve differences, taking account of cultural considerations
4.4 Address any difficulties with appropriate people and seek assistance when required
 


Learning Outcomes


At the end of this unit students should be able to:


• Reflect cultural awareness in work practice
• Accept cultural diversity as a basis for effective work place and professional relationships
• Communicate effectively with culturally diverse persons
• Resolve cross – cultural misunderstandings
 


Details of Learning Activities

Classroom Teacher delivery

Group Workbook

Field Trip to immigration Museum
 


Teaching Schedule

Class 1 ATSI History

Class 2 Health Issues

Field Trip with Workbook to complete
 


Learning Resources

Prescribed Texts


References


Other Resources

HLTIR404B Work effectively with Aboriginal and Torres Strait Islander People- Workbook
 


Overview of Assessment

Underpinning knowledge for this unit of competency will be assessed via the following methods:

  • Written Assessment
  • Fieldtrip Worksheet


Assessment Tasks

Workbook completion

Immigration Filed trip assignment
 


Assessment Matrix

See matrix via Blackboard
 

Other Information

Assessments

Please refer to the RMIT assessment policies for, special consideration, extensions of time, equitable assessment arrangements and future assessment adjustments. www.rmit.edu.au/browes:ID=ad)oagg9uc111


ADDITIONAL INFORMATION

Re-submission of assessment

One further opportunity to demonstrate Clinical Lab competence, will be provided to students if not deemed Satisfactory at the time of clinical assessment.

Re-submission of Written work, or other assessments , (once only. Excluding Exams) can be granted on recommendation from the teacher and approval by Program Coordinator.

Plagiarism

Plagiarism is a form of cheating in assessment and may occur in oral, written or visual presentations. It is the presentation of the work, idea or creation of another person, without appropriate referencing, as though it is your own: http://rmit.edu.au/students/academic-integrity

Turnitin

Is an online service, in to which teachers and students submit student assignments into a large database, via Blackboard, refer Turnitin website

 

Course Overview: Access Course Overview