Course Title: Determine client requirements and expectations

Part A: Course Overview

Program: C5317

Course Title: Determine client requirements and expectations

Portfolio: BUS

Nominal Hours: 60.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
BAFI5187C	City Campus	TAFE	650T Vocational Business Education	Distance / Correspondence or Face-to-Face or Internet	Term1 2013, Term1 2014, Term2 2014, Term1 2015, Term2 2015

Course Contact: Michael Elliot

Course Contact Phone: +61 3 9925 5519

Course Contact Email: michael.elliot@rmit.edu.au

Course Description

This unit describes the performance outcomes, skills and knowledge required to determine client’s financial requirements and expectations. It encompasses informing the client of the financial planning process and service, obtaining relevant information on their existing financial situation and expectations with respect to financial planning service offered by the representative, and preparing and updating necessary documentation.

This unit is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements including legislation administered by the Australian Securities and Investments Commission (ASIC).
 

Pre-requisite Courses and Assumed Knowledge and Capabilities

None

National Competency Codes and Titles

National Element Code & Title:	FNSFPL506A Determine client requirements and expectations
Elements:	1. Inform client of the financial planning process and services
	2. Obtain relevant information on client’s existing financial situation
	3. Determine client expectations and requirements with respect to financial planning service offered by the representative
	4. Prepare and update necessary documentation where required

Learning Outcomes

Overview of Assessment

Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical tests, problem solving exercises, presentations, direct observation of actual and simulated work practice, presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work-based or course activities.
You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met. You will be provided with feedback throughout the course to check their progress.