Course Title: Provide appropriate services, advice and products to clients
Part A: Course Overview
Program: C5317
Course Title: Provide appropriate services, advice and products to clients
Portfolio: BUS
Nominal Hours: 150.0
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG6075C |
City Campus |
TAFE |
650T Vocational Business Education |
Distance / Correspondence or Face-to-Face or Internet |
Term2 2014,
Term1 2015, Term2 2015 |
Course Contact: Sam Tabit
Course Contact Phone: +61 3 9925 1466
Course Contact Email: sam.tabit@rmit.edu.au
Course Description
This unit describes the performance outcomes, skills and knowledge required to create rapport with the client, identify and analyse their needs, objectives and financial situation, and identify and present appropriate solutions, including completing and maintaining necessary documentation and providing after sales service.
This unit is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements including legislation administered by the Australian Securities and Investments Commission (ASIC).
Pre-requisite Courses and Assumed Knowledge and Capabilities
None
National Competency Codes and Titles
National Element Code & Title: |
FNSIAD501A Provide appropriate services, advice and products to clients |
Elements: |
1. Create rapport with client |
2. Identify client's needs, objectives and financial situation |
|
3. Analyse client's needs, objectives and financial situation to identify appropriate solutions |
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4. Present appropriate solutions to client |
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5. Negotiate effectively |
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6. Complete and maintain necessary documentation |
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7. Provide after sales service |
Learning Outcomes
Overview of Assessment
Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical tests, problem solving exercises, presentations, direct observation of actual and simulated work practice, presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work-based or course activities.
You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met. You will be provided with feedback throughout the course to check their progress