Course Title: Provide appropriate services, advice and products to clients

Part A: Course Overview

Program: C5317

Course Title: Provide appropriate services, advice and products to clients

Portfolio: BUS

Nominal Hours: 150.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


650T Vocational Business Education

Distance / Correspondence or Face-to-Face or Internet

Term2 2014,
Term1 2015,
Term2 2015

Course Contact: Sam Tabit

Course Contact Phone: +61 3 9925 1466

Course Contact Email:

Course Description

This unit describes the performance outcomes, skills and knowledge required to create rapport with the client, identify and analyse their needs, objectives and financial situation, and identify and present appropriate solutions, including completing and maintaining necessary documentation and providing after sales service.

This unit is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements including legislation administered by the Australian Securities and Investments Commission (ASIC).

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

FNSIAD501A Provide appropriate services, advice and products to clients


1. Create rapport with client

2. Identify client's needs, objectives and financial situation

3. Analyse client's needs, objectives and financial situation to identify appropriate solutions

4. Present appropriate solutions to client

5. Negotiate effectively

6. Complete and maintain necessary documentation

7. Provide after sales service

Learning Outcomes

Overview of Assessment

Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical tests, problem solving exercises, presentations, direct observation of actual and simulated work practice, presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work-based or course activities.

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met. You will be provided with feedback throughout the course to check their progress