Course Title: Record and implement client instructions

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: MKTG6076C

Course Title: Record and implement client instructions

School: 650T TAFE Business

Campus: City Campus

Program: C5317 - Diploma of Financial Planning

Course Contact : Michael Elliot

Course Contact Phone: +61 3 9925 5519

Course Contact Email:michael.elliot@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the performance outcomes, skills and knowledge required to establish direct, shareholder, member, organisation, stockbroker, trustee, agent and intermediary client instructions regarding financial investments, and to accurately record and implement them and provide appropriate after sales service.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

FNSCUS506A Record and implement client instructions

Element:

1. Execute instructions to satisfy client requirements
1.1. The client is adequately identified and instructions given in good faith are confirmed and requirements sought
1.2. Relevant client instructions are recorded and documented promptly and accurately in accordance with organisation policy and guidelines, confidentiality requirements, and with relevant legislation or industry codes of practice
1.3.Client instructions are actioned with relevant personnel or section in accordance with client requirements, organisation policy and guidelines, confidentiality requirements, and with relevant legislation or industry codes of practice
 

Performance Criteria:

1.1. The client is adequately identified and instructions given in good faith are confirmed and requirements sought
1.2. Relevant client instructions are recorded and documented promptly and accurately in accordance with organisation policy and guidelines, confidentiality requirements, and with relevant legislation or industry codes of practice
1.3.Client instructions are actioned with relevant personnel or section in accordance with client requirements, organisation policy and guidelines, confidentiality requirements, and with relevant legislation or industry codes of practice
 

Element:

3. Provide additional/after sales service
.1. Client documentation, information and histories are periodically reviewed to determine areas and extent of additional after sales service that can be provided
3.2. Potential areas of additional after sales service are communicated to clients utilising identified marketing strategies
3.3. Defined additional after sales service is agreed with clients and provided as required
3.4.Areas of client dissatisfaction are identified and acted upon in a prompt, professional and ethical manner, and in accordance with organisation policy and guidelines, confidentiality requirements, and with relevant legislation or industry codes of practice
 

Performance Criteria:

1. Client documentation, information and histories are periodically reviewed to determine areas and extent of additional after sales service that can be provided
3.2. Potential areas of additional after sales service are communicated to clients utilising identified marketing strategies
3.3. Defined additional after sales service is agreed with clients and provided as required
3.4.Areas of client dissatisfaction are identified and acted upon in a prompt, professional and ethical manner, and in accordance with organisation policy and guidelines, confidentiality requirements, and with relevant legislation or industry codes of practice

 

Element:

2. Review and monitor implementation of client instructions
2.1. Terms and conditions of agreed options and investment strategies are reviewed and monitored for consistency with client instructions
2.2. Implementation strategies and actions are regularly monitored and reviewed to ensure compliance with client instructions
2.3. Clients are regularly updated on the implementation and administration of their agreed investment strategies and instructions to ensure no breaches of agreement or anomalies occur
2.4.Clients are advised of changes to markets, legislative or organisation requirements or guidelines where appropriate
 

Performance Criteria:

2.1. Terms and conditions of agreed options and investment strategies are reviewed and monitored for consistency with client instructions
2.2. Implementation strategies and actions are regularly monitored and reviewed to ensure compliance with client instructions
2.3. Clients are regularly updated on the implementation and administration of their agreed investment strategies and instructions to ensure no breaches of agreement or anomalies occur
2.4.Clients are advised of changes to markets, legislative or organisation requirements or guidelines where appropriate

 

Learning Outcomes



Details of Learning Activities

This unit is delivered using a blend of classroom based and self -paced learning activities.


Teaching Schedule

Week                                                                                                                     Week Comm                                                                                   Topics                                                                                                      Assessment
1   Pre-training review:
• RPL /LLN
Familiarisation with:
• Program
• Services/facilities
• Other students
• Teacher(s)
• Where to get support
• Student responsibilities
• Course requirements
• Course support documents
• Pre-reading
• Blackboard
• Overview of assessment requirements
• Grading
• Plagiarism
• Appeals
• Extensions
• Feedback
• Privacy
• Submission requirements
• Resubmission policy
Financial Services Industry – Module 1- Chapter 1
Spreadsheet exercises
 		  
2   Spreadsheet exercises
Financial Services Industry – Module 1- Chapter 1
 		  
3   Financial Services Industry – Module 1- Chapter 2  
4   Financial Services Industry – Module 1- Chapter 3 Assessment on Topics from weeks 1 and 2
Excel Activity Questions Grading (CA/NYC)
 
5   Financial Services Industry – Module 1- Chapter 3
continued
 		  
6   Financial Services Industry – Module 1- Chapter 4  
7   Financial Services Industry – Module 1- Chapter 4 27th (Wednesday)last day of teaching before Easter break. Classes resume Thursday 4th of April
                                                                                                                             Mid semester break (28th March to 3rd April)
8   Financial Services Industry – Module 1- Chapter 4
Continued
Financial Services Industry – Manage Client Services- Chapter 1
 		  
9   Financial Services Industry – Manage Client Services- Chapter 2  
10   Financial Services Industry – Manage Client Services- Chapter 3  
11   Financial Services Industry – Manage Client Services- Chapter 4  
12   Financial Services Industry – Manage Client Services- Chapter 5
Introduction to Role Plays (This is outlining the assessment)
 		 Final Role Play Assessment discussion
With teacher
 
13   Introduction to Role Plays (This is outlining the assessment) Final Role Play Assessment discussion
With teacher
 
14   Completion of role Plays and Final assessment review and Discussion Continued as per above
(CA/NYC)
 
15    
(CA/NYC)
 
16   Assessment 3 – (CA/NYC)
(From Topics covered in Weeks 3 to Weeks 14)
 		  
17   Feedback  


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical tests, problem solving exercises, presentations, direct observation of actual and simulated work practice, presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work-based or course activities.
You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met. You will be provided with feedback throughout the course to check their progress.

 


Assessment Tasks

Assessment Tasks
You are required to complete the following tasks. You must successfully complete these tasks to be deemed competent in this unit.
TASK 1 CA/NYC
A Role Play as a client/adviser assessment on risk management.

TASK 2 (Week 15) CA/NYC
A two hour open book assessment covering Topics covered in Weeks 3 to Weeks 14
 


Assessment Matrix

Course Overview: Access Course Overview