Course Title: Record and implement client instructions

Part B: Course Detail

Teaching Period: Term2 2015

Course Code: MKTG6076C

Course Title: Record and implement client instructions

School: 650T Vocational Business Education

Campus: City Campus

Program: C5317 - Diploma of Financial Planning

Course Contact : Michael Elliot

Course Contact Phone: +61 3 9925 5519

Course Contact Email:michael.elliot@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Dario Bartolomeo 

E-mail - dario.bartolomeo@rmit.edu.au

Phone:  (03) 99255464

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the performance outcomes, skills and knowledge required to establish direct, shareholder, member, organisation, stockbroker, trustee, agent and intermediary client instructions regarding financial investments, and to accurately record and implement them and provide appropriate after sales service.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

FNSCUS506A Record and implement client instructions

Element:

1. Execute instructions to satisfy client requirements

Performance Criteria:

1.1.The client is adequately identified and instructions given in good faith are confirmed and requirements sought
1.2.Relevant client instructions are recorded and documented promptly and accurately in accordance with organisation policy and guidelines, confidentiality requirements, and with relevant legislation or industry codes of practice
1.3.Client instructions are actioned with relevant personnel or section in accordance with client requirements, organisation policy and guidelines, confidentiality requirements, and with relevant legislation or industry codes of practice

Element:

2. Review and monitor implementation of client instructions

Performance Criteria:

2.1.Terms and conditions of agreed options and investment strategies are reviewed and monitored for consistency with client instructions
2.2.Implementation strategies and actions are regularly monitored and reviewed to ensure compliance with client instructions
2.3.Clients are regularly updated on the implementation and administration of their agreed investment strategies and instructions to ensure no breaches of agreement or anomalies occur
2.4.Clients are advised of changes to markets, legislative or organisation requirements or guidelines where appropriate

Element:

3. Provide additional/after sales service

Performance Criteria:

3.1.Client documentation, information and histories are periodically reviewed to determine areas and extent of additional after sales service that can be provided
3.2.Potential areas of additional after sales service are communicated to clients utilising identified marketing strategies
3.3.Defined additional after sales service is agreed with clients and provided as required
3.4.Areas of client dissatisfaction are identified and acted upon in a prompt, professional and ethical manner, and in accordance with organisation policy and guidelines, confidentiality requirements, and with relevant legislation or industry codes of practice


Learning Outcomes



Details of Learning Activities

 

A range of learning activities are planned for this course including self-paced and collaborative classroom based activities. The self-paced activities will be delivered thought various technology platforms and include your contribution to wikis and discussion threads, reflective journals, quizzes and interactive sessions.

The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practice your skills in a simulated/real workplace environment.

We expect you to participate and contribute in all scheduled learning activities.
 


Teaching Schedule

Induction Session


Prior to training commencement a program level induction session will be conducted that comprises the following:
• Program overview and requirements
• MyRMIT/Blackboard
• Overview of assessment requirements
• Pre-training Review including: Recognition of Prior Learning and Credit Transfers and Assessment of current skills and knowledge
• Competency/grading criteria
• Plagiarism
• Appeals
• Extensions
• Feedback
• Privacy
• Submission Requirements
• Resubmission policy
• Where to get support
• Student responsibilities
 

PLEASE NOTE: The teaching scheduled may be subject to change. Students will be advised via the Blackboard and student email of any changes

<thead> <th scope="col">Week</th> <th scope="col">Week Commencing</th> <th scope="col"> Topics                                                                                                                      </th> <th scope="col">Assessment                                                                </th> </thead>
1 6 July  Introduction to the Course including:
• Course requirements
• Course support documents Course Blackboard access
• Accuracy of enrolment
• Assessment requirements/cover sheets including RPF & credit transfers
• Reminder re Plagiarism
• Reminder re Appeals
• Extensions and Resubmissions
• Feedback in the course
• Reminder re re submission requirements
• Getting help

 

 Assessment Task 1 given out

FSG Role Play

2 13 July
Financial Services Industry – Module 1- Chapter 1
 
 
3

20 July

Referenced to prescribed text

Class Exercises
Any students unable to attend the assessment must apply for special consideration

Task 1 - In class Assessment due

FSG Role Plays

4 27 July Feedback on role Play given
Referenced to prescribed text
Class Exercises 

Task 2 - Case Study handout distributed

Due in week 9

If required, resubmission for this assessment is due by no later than end of week 10

5 3 August Referenced to prescribed text
Class Exercises
 
6 10 August
 
Referenced to prescribed text
Class Exercises

 

7 17 August Assessment task 2 - pre submission


8 24 August Referenced to prescribed text
Class Exercises

 

  Mid Semester Break Mid semester Break : 29 August - 6 September 2015  
9 7 September Referenced to prescribed text
Class Exercises
 Task 2 - Assignment due
10 14 September Referenced to prescribed text
Class Exercises
 
11 21 September Referenced to prescribed text
Class Exercises
 
12 28 September

Referenced to prescribed text
Class Exercises

 
13 5 October Preparation for Assessment

 

14 12 October any students unable to attend the assessment must apply for special consideration

Task 3 - In class assessment

Any students who need to resit the final assessment will do so in week 15.  Students should therefore monitor student emails for notices.

15 19 October Re-submissions if required  
16 26 October Feedback  


  Students will be provided with feedback throughout the semester.


Learning Resources

Prescribed Texts

Financial Planning in Australia - 2015 Essentials Edition by Taylor, S.; Juchau, R.; Seymour, E.; Cull, M.; Colley, G.; Monahan,R.; Perkins, M.; Griffin, R, 2014                                                                                       ISBN: 9780409339710

9780409339710


References

Students also have access to RMIT’s Financial Planning Course Notes that will be referred to throughout the semester for class work and self study purposes. These can be downloaded from Blackboard.


Other Resources

Students have access to Black board which includes:


1. Online activities
2. Self-paced learning
3. Readings
4. Course material and external resources to access
 


Overview of Assessment

Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical tests, problem solving exercises, presentations, direct observation of actual and simulated work practice, presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work-based or course activities.
You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met. You will be provided with feedback throughout the course to check their progress.

 


Assessment Tasks

Co-delivered and co-assessed courses:

This course is co-delivered and co-assessed with the following courses:

BAFI5187C Determine client requirements and expectations

MKTG6074C Determine client requirements and expectations

BAFI5193C Comply with financial planning practice ethical and operational guidelines and regulations

Critical aspects of assessment

Evidence of the following is essential:

* accurately record and implement client instructions in accordance with organisation, industry and legislative requirements
* monitor and review implemented strategies against client instructions and provide after sales service
* consider and adapt to any special needs of clients, including cultural, language, race, religion, ethnic origin, socioeconomic status and demographic needs.

You are required to complete two tasks.

You must successfully complete all three tasks be deemed competent in this unit.
 

TASK 1 - Project 1 - due week 3

For this assessment Task you are required to demonstrate your rapport building and presentation skills.  You are to present a (FSG) Financial Services Guide.  This is conducted in pairs.  One student will play the client and the other, the adviser, Students will then swap roles.  This assessment will take place during your normal scheduled time.

TASK 2 Case Study - due week 9

For this Assessment task you are required to work in groups of two students.

Task 2 is a group assessment and the progress of work can be monitored using Google shared Drive

This will be a Case Study with a research component on topics involving economics and other compliance issues within the Financial Planning industry.

TASK 3 - In class assessment - due in week 14

For this assessment task you need to undertake an open book class assessment based on all the material covered in this course (weeks 1 - 13) 


Assessment Matrix

    

Other Information

Submission Requirements

You should:

Ensure that you submit assessments on or before the due date.
Always retain a copy of your assessment tasks. (hard copy and soft copy)
When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of each assessment task is available on blackboard.
Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10.

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.

If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.
More Information: http://www.rmit.edu.au/students/assessment/extension
Form to use: http://mams.rmit.edu.au/seca86tti4g4z.pdf


Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.
More Information: http://www.rmit.edu.au/browse;ID=g43abm17hc9w
Form to use: http://mams.rmit.edu.au/8a5dgcaqvaes1.pdf
 

Resubmissions (VET Programs):

If you are found to be unsuccessful in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is “CAG”.
 

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.
 

Adjustments to Assessment


In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website: http://rmit.edu.au/browse;ID=7usdbki1fjf31


Marking Guide (Competency):

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.

You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

Marking Guide (Grading)

After achieving competency we then grade your performance in the unit and you will achieve one of the following grades:
 

Final Grades table:

CHD - Competent with High Distinction
CDI - Competent with Distinction
CC - Competent with Credit
CAG - Competency Achieved – Graded
NYC - Not Yet Competent
DNS - Did Not Submit for assessment

Further information regarding the application of the grading criteria will be provided by your teacher.
 

Course Overview: Access Course Overview