Course Title: Work intensively with clients

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: HWSS5472C

Course Title: Work intensively with clients

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C5318 - Diploma of Community Services (Alcohol, other drugs and mental health)

Course Contact : Xenia Girdler

Course Contact Phone: +61 3 9925 4660

Course Contact

Name and Contact Details of All Other Relevant Staff

Iren Citler
9925 4914

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course describes the knowledge and skills required to deliver targeted specialised client services based on individual case management and intervention.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCW503A Work intensively with clients


1.Provide high quality case work

Performance Criteria:

1.1Make available to the client appropriate strategies and activities to facilitate achievement of agreed goals and to maximise outcomes within statutory, legislative and organisation requirements
1.2Identify and effectively communicate the rights and responsibilities of clients to them
1.3Employ appropriate processes to optimise outcomes when working with groups
1.4Implement appropriate strategies to continually monitor the effectiveness of approaches in achieving agreed goals, enabling client access to relevant services and programs and meeting client and stakeholder needs
1.5Negotiate any proposed changes with clients and other relevant parties
1.6Respond appropriately to potential and actual difficulties and crises including:
- identifying a range of relevant strategies
- engaging behaviour consistent with organisation standards
- accessing relevant emergency services as required
- providing appropriate debriefing to relevant parties
1.7Implement appropriate mechanisms to assess the need to change case plans and strategies
1.8Where decisions are made to implement case closure, employ procedures consistent with organisation procedures


2.Enlist specialist services

Performance Criteria:

2.1Assess the need for specialist services, considering:
- severity of client needs
- agreed goals and planned outcomes
- resources
- the degree of community and family support
- the workers skills and work capacity
2.2Where referrals are made to specialist services, implement processes to ensure progress will be monitored


3.Establish transition processes

Performance Criteria:

3.1Negotiate with relevant people, the need for ongoing resources, services and support
3.2Make arrangements with relevant parties for participation in programs and other support activities
3.3Negotiate appropriate levels of ongoing contact with client and significant others to ensure needs continue to be met once intensive work is completed

Learning Outcomes

Completing this course will provide you with the necessary skills to provide high quality case work to clients with multiple and complex needs.

Details of Learning Activities

The course is made up of a mixture of: workshops facilitated by leading industry experts, small group assignments and work-based reflections and assessments which encourage experiential learning. This range of learning and assessment methods is a deliberate attempt to harness and utilise your diverse skill base and current capacity to work in the sector. Guest facilitators and speakers will be brought in from a wide range of disciplines and service areas to enhance your learning.

Teaching Schedule

Workshop Outline
Workshop 1 - 4Introduction to the principles supporting high quality case work
Workshop 4 - 6How to access specialist services to support client need
Workshop 5 - 7How to manage exit plans and transition for clients

All workshops are 3 hours in length and are held once a week in the evening. Workshops specifically examining working intensively with clients are spread out across the year however you can expect workshops indicative of the above to be held. A detailed workshop schedule will be given to you at your first class.

Learning Resources

Prescribed Texts


Other Resources

Learning resources such as unit reading and unit references will be provided to all students via their program folders and also placed within the blackboard site as required.

Overview of Assessment

You will be assessed on your skills to provide support to clients with multiple and complex needs via an integrated and multi-staged case study. You will be required to undertake a variety of tasks throughout each stage specifically designed to provide you with an opportunity to demonstrate your competency.

Assessment Tasks

All assessments within this course are designed to complement learner’s work within the community services sector.
For Semester 1 2014 you will not be required to submit any of the outlined assessment tasks, however you will be introduced to and commence work on the assessment tasks and be guided throughout the workshops on expectations and progress you need to be making in order to achieve competency in Semester 2 2014.

Case Study:
In workshop one you will be introduced to your own case study which is reflective of the current client and family groups you work with. The journey you take with this client will become part of a major assessment task as groups develop assessment tools and case plans to meet the ever-changing needs of their client.
To be marked as competent in this assessment task you must:
Demonstrate high-level judgement and autonomy required to effectively work with people with complex and/or multiple issues
Select and apply assessment tools appropriately
Identify and manage risk (including self-harm and suicide)
Provide opportunities for meaningful; consumer and carer engagement
Make whole life assessments
Work within a recovery focused framework
Apply relevant monitoring and review techniques

Assessment Matrix

This program in delivered in accordance with competency-based assessment, grades include:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did Not Submit for assessment

Other Information

Cover sheet for Submissions
You must include a completed submission coversheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy.
Academic Integrity:;ID=kw02ylsd8z3n

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your projects.
Student feedback at RMIT:;ID=9pp3ic9obks7

Student Progress
Monitoring academic progress is an important, enabling and proactive strategy to assist you to achieve your learning potential.
Student progress policy:;ID=vj2g89cve4uj1

Special consideration policy (late submissions)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension.
Special consideration, appeals and discipline:;ID=qkssnx1c5r0y

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy go to Academic Integrity:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview