Course Title: Work effectively with clients with complex alcohol and-or other drugs issues

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: HWSS5973C

Course Title: Work effectively with clients with complex alcohol and-or other drugs issues

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C5318 - Diploma of Community Services (Alcohol, other drugs and mental health)

Course Contact : Xenia Girdler

Course Contact Phone: +61 3 9925 4660

Course Contact

Name and Contact Details of All Other Relevant Staff

Iren Citler
9925 99253925

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course describes the knowledge and skills required to provide a range of services to meet the needs of clients who may have alcohol and other drugs (AOD) issues, which may be combined with other issues. It also covers the review of client progress and evaluation of all work undertaken with clients.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCAOD510B Work effectively with clients with complex alcohol and-or other drugs issues


1.Provide services to meet client needs

Performance Criteria:

1.1 Establish strategies to develop effective working relationships with clients to enable the delivery of targeted services

1.2 Negotiate goals and action plans with the client and document in accordance with organisation procedures

1.3 Carry out early or short-term programs with clients as appropriate

1.4 Negotiate comprehensive and longer care programs with the client as appropriate

1.5 Put in place arrangements to meet the specific needs of clients

1.6 Provide client with relevant and current information on alcohol and other drugs and related issues and discuss

1.7 Provide assistance with daily living as appropriate and in accordance with organisation policies and procedures and service guidelines

1.8 Provide immediate help or referral for critical incidents arising from client's alcohol and other drugs use

1.9 Identify relevant work health and safety (WHS), legal, ethical and duty of care considerations and incorporate in service delivery.

1.10 Plan and implement relapse prevention strategies

1.11 Assist clients with strategies and actions to reduce drug related harm to themselves

1.12 Make referrals to relevant agencies that can assist clients to address other specific needs


2.Plan and implement harm minimisation and relapse prevention strategies

Performance Criteria:

2.1 Plan and implement relapse prevention strategies

2.2 Assist clients with strategies and actions to prevent and/or reduce drug related harm to themselves and others

2.3 Assist client to identify indicators of possible relapse


3.Provide support for additional needs

Performance Criteria:

3.1 Determine additional client issues likely to have an influence on treatment and rehabilitation

3.2 Determine additional service and support needs

3.3 Identify client issues that are outside the scope of the service and/or the scope of the worker

3.4 Inform the client of possible options

3.5 Inform the client of the reasons for seeking other service and support options

3.6 Confirm the client's understanding of options

3.7 Work with the client to determine referral options and responsibilities

3.8 Where appropriate, make referral with client consent and within organisation policy and procedures

3.9 Work with the client to determine case management requirements


4.Review client progress

Performance Criteria:

4.1 Implement processes to ensure client's progress is regularly reviewed against negotiated goals and action plans

4.2 Monitor, record and report progress against the plan of care according to organisation guidelines

4.3 Negotiate revised action plans and timelines and write into the plan of care as needed

4.4 Negotiate client exit from the program with the client and provide support in accordance with organisation policies and available resources

4.5 Review outcomes of client work with supervisor and /or colleagues in accordance with organisation policies and procedures


5.Evaluate work undertaken with clients

Performance Criteria:

5.1 Review outcomes of client work against care plan goals and document in accordance with organisation policies and procedures

5.2 Discuss outcomes with clients and appropriate persons inside or outside the organisation and document in accordance with organisation policies and procedures

5.3 Put in place processes to ensure feedback from supervisors, clients and other workers and reflection on own practices are incorporated in work activities and services provided

5.4 Identify professional development needs and options and access to ensure ongoing competence

Learning Outcomes

Completing this course will provide you with the necessary skills to work with clients who present with multiple and complex support needs.

You will be able to assess and provide effective strategies and support when working with complex clients. Additionally you will review and evaluate work undertaken.

Details of Learning Activities

The course is made up of a mixture of: workshops facilitated by leading industry experts, small group assignments and work-based reflections and assessments which encourage experiential learning. This range of learning and assessment methods is a deliberate attempt to harness and utilise your diverse skill base and current capacity to work in the sector. Guest facilitators and speakers will be brought in from a wide range of disciplines and service areas to enhance your learning. Areas to be covered will include: clinical and non-clinical assessment and management, culturally sensitive practice, counselling and support, forensic services and pharmacotherapy. There will also be opportunities for you to share your knowledge and expertise via small group work and larger group presentations. Trainers and facilitators will be required to draw on the wide-ranging skills and expertise of the leaner group – thus ensuring material is relevant and meaningful.

Teaching Schedule

You will be given a complete workshop schedule at your first class however because of the intricate and interconnected nature of this course to the entire Diploma program each and every workshop will examine ways to ensure advanced and high level support for clients with multiple and complex needs.

Learning Resources

Prescribed Texts


Other Resources

Learning resources such as course reading and course references will be provided to all students via their program folders and also placed within the blackboard site as required.

Overview of Assessment

You will be assessed on your skills to provide support to clients with multiple and complex needs via an integrated and multi-staged case study. You will be required to undertake a variety of tasks throughout each stage specifically designed to provide you with an opportunity to demonstrate your competency.This course will be assessed via a number of class based and work-integrated tasks. To be deemed competent in this course you will be required to demonstrate your skills knowledge and attitude through a five stage case study.

Assessment Tasks

 There are three major assessment tasks which meet the critical aspects of the nineteen (19) units of competency which make up the Diploma of Community Services. All assessments within this course are designed to complement learner’s work within the community services sector.

Case Study:
In workshop one you will be introduced to your own case study which is reflective of the current client and family groups you work with. In workshop two you will be placed into small learning groups and commence to case manage the client via your Case Study. The journey you take with this client will become part of a major assessment task as groups develop assessment tools and case plans to meet the ever-changing needs of their client.
To be marked as competent in this course you must complete up to stage four of the case study:
Demonstrate high-level judgement and autonomy required to effectively work with people with complex and/or multiple issues
Select and apply assessment tools appropriately
Identify and manage risk (including self-harm and suicide)
Provide opportunities for meaningful consumer and carer engagement
Make whole life assessments
Work within a recovery focused framework
Apply relevant monitoring and review techniques

You will be required to demonstrate these abilities through a Client File for the Case study and an ITP.

Assessment Matrix

This program in delivered in accordance with competency-based assessment, grades include:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did Not Submit for assessment

Other Information

Cover sheet for Submissions
You must include a completed submission coversheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy.
Academic Integrity:;ID=kw02ylsd8z3n

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your projects.
Student feedback at RMIT:;ID=9pp3ic9obks7

Student Progress
Monitoring academic progress is an important, enabling and proactive strategy to assist you to achieve your learning potential.
Student progress policy:;ID=vj2g89cve4uj1

Special consideration policy (late submissions)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension.
Special consideration, appeals and discipline:;ID=qkssnx1c5r0y

Course Overview: Access Course Overview