Course Title: Provide advocacy and representation services

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: JUST5729C

Course Title: Provide advocacy and representation services

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C5318 - Diploma of Community Services (Alcohol, other drugs and mental health)

Course Contact : Xenia Girdler

Course Contact Phone: +61 3 99254660

Course Contact

Name and Contact Details of All Other Relevant Staff

Iren Citler
9925 4914

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course will provide you with the knowledge and skills required by workers to represent the interests of service users, the community and/or the community services and health industries.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCAD504B Provide advocacy and representation services


1.Establish the representative role and process

Performance Criteria:

1.1Identify role, processes and conditions of representation in consultation with individuals and key groups
1.2Seek the support of key people
1.3Determine and implement requirements for reporting and accountability


2.Participate in decision-making forums

Performance Criteria:

2.1Identify relevant interests and concerns to be pursued in accordance with organisation positions and priorities
2.2Undertake work to provide a framework for pursuing promotion of relevant interests
2.3Create and respond routinely within work role to opportunities to reflect, promote and represent relevant interests
2.4Calculate and assess the potential impact of developments and decisions in terms of objectives and priorities
2.5Provide progress and other reports and feedback to key people according to organisation requirements


4.Evaluate effectiveness of strategies

Performance Criteria:

4.1Analyse actual work outcomes and report against agreed objectives
4.2Implement adjustments to strategy according to the evaluation


3.Negotiate outcomes and liaise with key people

Performance Criteria:

3.1Identify and develop appropriate strategic alliances
3.2Promote and support collaborative planning and action
3.3Identify potential areas of conflict and implement strategies to address them
3.4Clearly determine and promote purpose and objectives
3.5Undertake appropriate work with organising committees and board of management to maximise effectiveness

Learning Outcomes

By completing this course you will achieve the following learning outcomes as identified by the above mentioned elements.

You will be able to participate in the negotiation of outcomes and evaluate these outcomes effectively.

Details of Learning Activities

The course is made up of a mixture of: workshops facilitated by leading industry experts, small group assignments and work-based reflections and assessments which encourage experiential learning. This range of learning and assessment methods is a deliberate attempt to harness and utilise your diverse skill base and current capacity to work in the complex-care community services sector.

Guest facilitators and speakers will be brought in from a wide range of disciplines and service areas to enhance your learning.

Areas to be covered will include: clinical and non-clinical assessment and management, culturally sensitive practice, counselling and support, forensic services and pharmacotherapy. There will also be opportunities for you to share your knowledge and expertise via small group work and larger group presentations. Trainers and facilitators will be required to draw on the wide-ranging skills and expertise of the leaner group – thus ensuring material is relevant and meaningful.

Teaching Schedule

Each workshop will touch upon and deal with the expected and required elements of this course.

Learning Resources

Prescribed Texts


Other Resources

Learning resources such as course reading and course references will be provided to all students via their program folders and also placed within the blackboard site as required.

Overview of Assessment

You will be assessed on your skills to develop and implement a health promotion plan . You will be required to undertake a variety of tasks throughout this stage specifically designed to provide you with an opportunity to demonstrate your competency working with clients presenting with multiple and complex needs.

Assessment Tasks

There are three major assessment tasks which meet the critical aspects of the nineteen (19) units of competency which make up the Diploma of Community Services.

All assessments within this course are designed to complement learner’s work within the community services sector.

Case Study:
In workshop one you will be introduced to your own case study which is reflective of the current client and family groups you work with. In workshop two you will be placed into small learning groups and commence to case manage the client via your Case Study. The journey you take with this client will become part of a major assessment task as groups develop assessment tools and case plans to meet the ever-changing needs of their client.
To be marked as competent in this assessment task you must:
Demonstrate high-level judgement and autonomy required to effectively work with people with complex and/or multiple issues
Select and apply assessment tools appropriately
Identify and manage risk (including self-harm and suicide)
Provide opportunities for meaningful consumer and carer engagement
Make whole life assessments
Work within a recovery focused framework
Apply relevant monitoring and review techniques

Research Project:
You will undertake a research activity to provide evidence to support your choice of underpinning principle of practice. You will be required to explore how it is applied when working with clients who experience both AOD (Alcohol and Other Drug) and Mental Health issues. You will be required to identify opportunities for the implementation or change within the current professional practice and apply these principles to your work with your case study.

To be marked as competent in this assessment task you must demonstrate your knowledge and understanding of:
How to undertake research
Principles guiding ethical gathering of information
Evidenced based best practice
And their ability to:
Identify practices requiring change
Communicate with stakeholders
Gather and analyse evidence
Identify possible practice changes based on evidence

Assessment Matrix

An assessment matrix for this course will be available on blackboard and via the course Coordinator.

This program in delivered in accordance with competency-based assessment, grades include:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did Not Submit for assessment

Other Information

Cover sheet for Submissions
You must include a completed submission coversheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy.
Academic Integrity:;ID=kw02ylsd8z3n

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your projects.
Student feedback at RMIT:;ID=9pp3ic9obks7

Student Progress
Monitoring academic progress is an important, enabling and proactive strategy to assist you to achieve your learning potential.
Student progress policy:;ID=vj2g89cve4uj1

Special consideration policy (late submissions)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension.
Special consideration, appeals and discipline:;ID=qkssnx1c5r0y

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy go to Academic Integrity:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview