Course Title: Provide a range of services to people with mental health issues

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: OHTH5776C

Course Title: Provide a range of services to people with mental health issues

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C5318 - Diploma of Community Services (Alcohol, other drugs and mental health)

Course Contact : Xenia Girdler

Course Contact Phone: +61 3 9925 4660

Course Contact

Name and Contact Details of All Other Relevant Staff

Iren Citler
9925 4914

Nominal Hours: 150

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course describes the knowledge and skills required to collaboratively assess needs, provide a range of services to meet needs, review progress and evaluate the work undertaken with clients with mental health issues

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCMH504E Provide a range of services to people with mental health issues


2. Establish goals of service provision with the client

Performance Criteria:

2.1Use appropriate communication and relationship building processes to identify service provision goals
2.2Identify and prioritise issues to be addressed through services provision
2.3Discuss possibilities and options for responding to client needs, determine preferred actions and prioritise
2.4Assist client to evaluate and select strategies to achieve their goals
2.5Document goals in relation to client needs in accordance with organisation procedures, as appropriate
2.6Share goals, with client's consent, where appropriate


4. Review progress with the client

Performance Criteria:

4.1Regularly discuss progress with the client
4.2Negotiate revised goals and strategies
4.3Negotiate exit from the service or program with the client and provide support in accordance with organisation policies and available resources
4.4Discuss outcomes with client and appropriate persons inside or outside the organisation and document in accordance with organisation policies and procedures
4.5Maintain confidentiality in accordance with agency/ organisation guidelines and relevant legislation


1. Assess the needs and issues of clients

Performance Criteria:

1.1Identify reasons for seeking help
1.2Identify and document current needs
1.3Identify client's abilities to address their own needs
1.4Explain organisation policy and procedures in relation to records, confidentiality and privacy
1.5Define and maintain boundaries between client and worker, including roles, responsibilities and accountabilities, to ensure compliance with statutory requirements and duty of care responsibilities
1.6Implement strategies to ensure all dealings with clients reflect appropriate expression of value systems and consideration of emotional impact of intervention
1.7Discuss possibilities and options for responding to client needs, determine preferred actions and prioritise
1.8Promptly and supportively respond to clients in distress or crisis, in accordance with organisation policies and procedures


3. Provide services to meet client needs

Performance Criteria:

3.1Identify strategies to address impact of mental illness and/or psychiatric disability, incorporating the knowledge, skills and abilities of the person
3.2Facilitate use of other appropriate strategies, services and resources
3.3Negotiate short and long-term strategies as appropriate
3.4Provide services in manner that supports and encourages independence
3.5Maintain records of service provision related to agreed goals and strategies, in accordance with organisation procedures and policy
3.6Provide referrals as appropriate


5. Use self-protection strategies

Performance Criteria:

5.1Use conflict resolution and negotiation as appropriate
5.2Take appropriate action to ensure safety of self and others
5.3Acknowledge limits of own abilities and make referrals as appropriate in accordance with organisation policies and available resources
5.4Seek emergency assistance as required

Learning Outcomes

By completing this course you will gain the required competencies to work in a consultative and inclusive way with people with complex mental health issues including collaborating on assessment and planning with a complex care client.

Details of Learning Activities

The course is made up of a mixture of: workshops facilitated by leading industry experts, small group assignments and work-based reflections and assessments which encourage experiential learning. This range of learning and assessment methods is a deliberate attempt to harness and utilise your diverse skill base and current capacity to work in the sector. Guest facilitators and speakers will be brought in from a wide range of disciplines and service areas to enhance your learning. Areas to be covered will include: clinical and non-clinical assessment and management, culturally sensitive practice, counselling and support, forensic services and pharmacotherapy. There will also be opportunities for you to share your knowledge and expertise via small group work and larger group presentations. Trainers and facilitators will be required to draw on the wide-ranging skills and expertise of the leaner group – thus ensuring material is relevant and meaningful.

Teaching Schedule

You will be provided with a comprehensive workshop schedule at the beginning of the Diploma program. However, in overview, the face-to-face workshops are held one evening per week - for three hours duration. Each workshop will touch upon the importance of accessing current research to inform our practice. In addition there will be workshops looking at current evidence and research into complex care. Therefore, this course will taught within a context of complex care and reflective of the sector’s requirements.

Learning Resources

Prescribed Texts


Other Resources

Learning resources such as unit reading and unit references will be provided to all students via their program folders and also placed within the blackboard site as required.

Overview of Assessment

This course will be assessed via a number of class based and work-integrated tasks. To be deemed competent in this course you will be required to demonstrate your skills knowledge and attitude through a major, staged case study. Each stage will require you to complete a number of tasks relating specifically to assessment, planning and provision of various services. You will be reviewed at each stage by your peers and Teachers and Assessors. In conjunction with this you will be required to undertake a number of in-class role plays in order to demonstrate your skills in case management, assessment, planning and referral processes.

Assessment Tasks

There are three major assessment tasks which meet the critical aspects of the nineteen (19) units of competency which make up the Diploma of Community Services. All assessments within this course are designed to complement learner’s work within the community services sector.

Case Study:
In workshop one you will be introduced to your own case study which is reflective of the current client and family groups you work with. In workshop two you will be placed into small learning groups and commence to case manage the client via your Case Study. The journey you take with this client will become part of a major assessment task as groups develop assessment tools and case plans to meet the ever-changing needs of their client.
To be marked as competent in this assessment task you must:
Demonstrate high-level judgement and autonomy required to effectively work with people with complex and/or multiple issues
Select and apply assessment tools appropriately
Identify and manage risk (including self harm and suicide)
Provide opportunities for meaningful consumer and carer engagement
Make whole life assessments
Work within a recovery focused framework
Apply relevant monitoring and review techniques

Research Assignment:
Key Underpinning Intervention Practice - Written Assignment and Presentation

Part A: 1500 word research assignment exploring current best practice in a chosen principle of practice.
To be marked as competent in this assessment task you must demonstrate knowledge and understanding of:
How to undertake research
Principles guiding ethical gathering of information
Evidenced based best practice

Part B: Present your research findings to class in a 15-minute presentation
To be assessed as competent in this task you must demonstrate knowledge and understanding of:
Current working principles
Principles guiding ethical gathering of information
Evidenced based best practice
Application of one of these principles
And their ability to:
Utilise underpinning principle in an intervention
Health Promotion Campaign:
You are required to develop a health promotion campaign on a topic relevant to Dual Diagnosis and targeted to a community of your choosing. This campaign must be reflective of an identified need – through research and evidence. It may be undertaken in a group or individually. The campaign does not need to be undertaken – simply designed. An evaluation process must also be considered and included as part of the overall design.
To be marked as competent in this assessment task you must demonstrate your knowledge of:
Community attitudes toward mental health and AOD issues
The impact of stigma
The importance of health promotion and prevention
Feedback mechanisms
A range of promotional resources

And their ability to:
Engage community members in prevention and promotional activities
Match strategies to target audience
Budget development and management
Time management

Assessment Matrix

A matrix will be made available via blackboard and from your coordinator.

This program in delivered in accordance with competency-based assessment, grades include:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did Not Submit for assessment

Other Information

Cover sheet for Submissions
You must include a completed submission coversheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy.
Academic Integrity:;ID=kw02ylsd8z3n

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your projects.
Student feedback at RMIT:;ID=9pp3ic9obks7

Student Progress
Monitoring academic progress is an important, enabling and proactive strategy to assist you to achieve your learning potential.
Student progress policy:;ID=vj2g89cve4uj1

Special consideration policy (late submissions)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension.
Special consideration, appeals and discipline:;ID=qkssnx1c5r0y

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy goes to Academic Integrity:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview