Course Title: Provide a range of services to people with mental health issues

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: OHTH5776C

Course Title: Provide a range of services to people with mental health issues

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C5318 - Diploma of Community Services (Alcohol, other drugs and mental health)

Course Contact : Xenia Girdler

Course Contact Phone: +61 3 9925 4660

Course Contact

Name and Contact Details of All Other Relevant Staff

Iren Citler


Nominal Hours: 150

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course describes the knowledge and skills required to collaboratively assess needs, provide a range of services to meet needs, review progress and evaluate the work undertaken with clients with mental health issues

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCMH504E Provide a range of services to people with mental health issues


1. Assess the needs and issues of clients

Performance Criteria:

1.1 Identify reasons for seeking help

1.2 Identify and document current needs

1.3 Identify client's abilities to address their own needs

1.4 Explain organisation policy and procedures in relation to records, confidentiality and privacy

1.5 Define and maintain boundaries between client and worker, including roles, responsibilities and accountabilities, to ensure compliance with statutory requirements and duty of care responsibilities

1.6 Implement strategies to ensure all dealings with clients reflect appropriate expression of value systems and consideration of emotional impact of intervention

1.7 Discuss possibilities and options for responding to client needs, determine preferred actions and prioritise

1.8 Promptly and supportively respond to clients in distress or crisis, in accordance with organisation policies and procedures


2. Establish goals of service provision with the client

Performance Criteria:

2.1 Use appropriate communication and relationship building processes to identify service provision goals

2.2 Identify and prioritise issues to be addressed through services provision

2.3 Discuss possibilities and options for responding to client needs, determine preferred actions and prioritise

2.4 Assist client to evaluate and select strategies to achieve their goals

2.5 Document goals in relation to client needs in accordance with organisation procedures, as appropriate

2.6 Share goals, with client's consent, where appropriate


3. Provide services to meet client needs

Performance Criteria:

3.1 Identify strategies to address impact of mental illness and/or psychiatric disability, incorporating the knowledge, skills and abilities of the person

3.2 Facilitate use of other appropriate strategies, services and resources

3.3 Negotiate short and long-term strategies as appropriate

3.4 Provide services in manner that supports and encourages independence

3.5 Maintain records of service provision related to agreed goals and strategies, in accordance with organisation procedures and policy

3.6 Provide referrals as appropriate


4. Review progress with the client

Performance Criteria:

4.1 Regularly discuss progress with the client

4.2 Negotiate revised goals and strategies

4.3 Negotiate exit from the service or program with the client and provide support in accordance with organisation policies and available resources

4.4 Discuss outcomes with client and appropriate persons inside or outside the organisation and document in accordance with organisation policies and procedures

4.5 Maintain confidentiality in accordance with agency/ organisation guidelines and relevant legislation


5. Use self-protection strategies

Performance Criteria:

5.1 Use conflict resolution and negotiation as appropriate

5.2 Take appropriate action to ensure safety of self and others

5.3 Acknowledge limits of own abilities and make referrals as appropriate in accordance with organisation policies and available resources

5.4 Seek emergency assistance as required

Learning Outcomes

By completing this course you will gain the required competencies to work in a consultative and inclusive way with people with complex mental health issues including collaborating on assessment and planning with a complex care client.

Details of Learning Activities

The course is made up of a mixture of: workshops facilitated by leading industry experts, small group assignments and work-based reflections and assessments which encourage experiential learning. This range of learning and assessment methods is a deliberate attempt to harness and utilise your diverse skill base and current capacity to work in the sector. Guest facilitators and speakers will be brought in from a wide range of disciplines and service areas to enhance your learning. Areas to be covered will include: clinical and non-clinical assessment and management, culturally sensitive practice, counselling and support, forensic services and pharmacotherapy. There will also be opportunities for you to share your knowledge and expertise via small group work and larger group presentations. Trainers and facilitators will be required to draw on the wide-ranging skills and expertise of the leaner group – thus ensuring material is relevant and meaningful.

Teaching Schedule

You will be given a complete workshop schedule at your first class however because of the intricate and interconnected nature of this course to the entire Diploma program each and every workshop will examine ways to ensure advanced and high level support for clients with multiple and complex needs.
 You will be provided with a comprehensive workshop schedule at your first class. However in order to ensure you are able to work effectively in the AOD sector workshops will cover the following information - please note this is indicative as workshops are thematically designed and delivered..

Indicative Workshop content 

Workshop 10Exploring the underlying principles and policy which support effective work practice in the MH sector
Workshop 11Orientation to the range of services, assessment and referral expectations within MH
Workshop 12-14Effective communications techniques which support best practice in the complex care sector

Learning Resources

Prescribed Texts


Other Resources

Learning resources such as course reading and course references will be provided to all students via their program folders and also placed within the blackboard site as required.

Overview of Assessment

This course will be assessed via a number of class based and work-integrated tasks. To be deemed competent in this course you will be required to demonstrate your skills knowledge and attitude through a major, staged case study. Each stage will require you to complete a number of tasks relating specifically to assessment, planning and provision of various services. You will be reviewed at each stage by your peers and Teachers and Assessors. In conjunction with this you will be required to undertake a number of in-class role plays in order to demonstrate your skills in case management, assessment, planning and referral processes.

Assessment Tasks

There are three major assessment tasks which meet the critical aspects of the nineteen (19) units of competency which make up the Diploma of Community Services. All assessments within this course are designed to complement learner’s work within the community services sector.

Case Study:
In workshop one you will be introduced to your own case study which is reflective of the current client and family groups you work with. In workshop two you will be placed into small learning groups and commence to case manage the client via your Case Study. The journey you take with this client will become part of a major assessment task as groups develop assessment tools and case plans to meet the ever-changing needs of their client.
To be marked as competent in this course you must complete stage three of the case study:
Demonstrate high-level judgement and autonomy required to effectively work with people with complex and/or multiple issues
Select and apply assessment tools appropriately
Identify and manage risk (including self-harm and suicide)
Provide opportunities for meaningful consumer and carer engagement
Make whole life assessments
Work within a recovery focused framework
Apply relevant monitoring and review techniques

You will be required to demonstrate these abilities through a Client File for the Case study and an ITP.

Assessment Matrix

This program in delivered in accordance with competency-based assessment, grades include:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did Not Submit for assessment

Other Information

Cover sheet for Submissions
You must include a completed submission coversheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy.
Academic Integrity:;ID=kw02ylsd8z3n

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your projects.
Student feedback at RMIT:;ID=9pp3ic9obks7

Student Progress
Monitoring academic progress is an important, enabling and proactive strategy to assist you to achieve your learning potential.
Student progress policy:;ID=vj2g89cve4uj1

Special consideration policy (late submissions)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension.
Special consideration, appeals and discipline:;ID=qkssnx1c5r0y

Course Overview: Access Course Overview