Course Title: Facilitate consumer, family and carer participation in the recovery process

Part B: Course Detail

Teaching Period: Term2 2015

Course Code: OHTH5878C

Course Title: Facilitate consumer, family and carer participation in the recovery process

School: 365T Global, Urban & Social Studies

Campus: Alice Springs Campus

Program: C5318 - Diploma of Community Services (Alcohol, other drugs and mental health)

Course Contact : Mandy Morrison

Course Contact Phone: +61 3 9925 4065

Course Contact

Name and Contact Details of All Other Relevant Staff

Chris Walters

9925 8268

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites



Course Description

This course describes the knowledge and skills required by workers to work collaboratively with a person with mental health issues to establish a basis for participation of family and carers in their individual recovery process and to facilitate ongoing participation in line with the client’s needs and wishes.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCMH409A Facilitate consumer, family and carer participation in the recovery process


1.Apply principles and practices of consumer and carer participation in mental health work

Performance Criteria:

1.1Approach mental health work in collaboration with consumers and other relevant stakeholders to ensure effective participation in line with organisation policy and industry standards
1.2Identify benefits and issues related to family and carer participation in recovery processes for people with mental health issues
1.3Identify principles and practices underpinning consumer and carer participation and contribute to maintaining ongoing relevance of organisation's policies and procedures in this respect
1.4Develop and maintain knowledge of relevant and available consumer and carer services and resources


2.Involve consumers, carers and families in planning support during recovery

Performance Criteria:

2.1Consult with consumer to identify appropriate involvement of family and carers
2.2Work with consumer to identify and agree on specific roles and responsibilities for individual family members and carers and document in consumer recovery plan
2.3Consult with family, carers and other relevant stakeholders as required in line with consumer consent
2.4Gauge level of relevant knowledge, skill and involvement of carers and family as a basis for identifying additional consumer support requirements
2.5Provide relevant information, resources, referrals and education to meet needs of carers and families within scope of own work role
2.6Engage with consumer, family and carers to plan provision of appropriate support to consumer in line with consumer consent
2.7Establish and maintain a relationship with consumer, family and carers within boundaries of own work role
2.8Clarify expectations of carers and families and provide information as required to support and manage realistic expectations


3.Facilitate recovery of clients with appropriate involvement of carers and families

Performance Criteria:

3.1Involve carers and families in consumer recovery process with consent of consumer and in line with recovery plan
3.2Monitor carer and family participation in collaboration with consumer to ensure ongoing effectiveness and consumer consent
3.3Maintain relationship with carers to identify changing carer needs and to identify support needs of carers within boundaries of own work role
3.4Assist consumer to identify ways in which their behaviour may be positively or negatively influenced by others
3.5Assist consumer to identify ways in which their behaviour may be positively or negatively affecting families and carers
3.6Monitor any potentially negative influences on the consumer and bring these to their attention
3.7Take action as required to maintain well being and safety of self, client and other stakeholders

Learning Outcomes

By completing this course you will have acquired the knowledge and skills to work collaboratively with a person with mental health issues to establish support and participation of family and carers in their individual recovery process and to facilitate ongoing participation in line with the client’s needs and wishes.

Details of Learning Activities

The course is made up of a mixture of:

  • workshops - facilitated by leading industry experts,
  • small-group peer review exercises
  • simulated role plays

This range of learning and assessment methods is a deliberate attempt to harness and utilise your diverse skill base and current capacity to work in the sector. Areas to be covered will include: clinical and non-clinical assessment and management, culturally sensitive practice, counselling and support, forensic services.  There will also be opportunities for you to share your knowledge and expertise via small group work and larger group presentations. Trainers and facilitators will be required to draw on the wide-ranging skills and expertise of the leaner group – thus ensuring material is relevant and meaningful.


Teaching Schedule


Workshop  2-3Apply and demonstrate MH practices within recovery context
Workshop  4-6Demonstrate understanding of clients recovery process
Workshop  7-9Work with client, family and carers from recovery perspective

Learning Resources

Prescribed Texts


Other Resources

Learning resources such as course reading and course references will be provided to all students via their program facilitators and also placed within the blackboard site as required.

Overview of Assessment

You will be assessed on your skills to facilitate a  consumer, family and carer participation plan within an integrated and multi-staged case study. You will be required to undertake a variety of tasks throughout each stage specifically designed to provide you with an opportunity to demonstrate your competency working with clients in recovery process while presenting with multiple and complex needs.

Assessment Tasks

1: Case study
Throughout the duration of the Diploma, you will be working with a case study client who presents with a variety of complex care needs. At each phase, you are required to engage in an intensive peer review and reflective practice session based on your case management with the client. This is documented and provides an opportunity to give and receive feedback on identified opportunities for improved practice.
To be marked as competent in this course you must successfully complete Case Study PART 1:
• Demonstrate high-level judgement and autonomy required to effectively work with people with complex and/or multiple issues
• Select and apply assessment tools appropriately
• Identify and manage risk (including self-harm and suicide)
• Provide opportunities for meaningful consumer and carer engagement
• Make whole life assessments
• Work within a recovery focused framework
• Apply relevant monitoring and review techniques

You will be required to demonstrate these abilities through a Client File for the Case study and an ITP.

2: Participate in an observed role play based on initial client engagement 

Assessment Matrix

This program in delivered in accordance with competency-based assessment, grades include:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did Not Submit for assessment

Other Information

Cover sheet for Submissions
You must include a completed submission coversheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy.
Academic Integrity:;ID=kw02ylsd8z3n

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your projects.
Student feedback at RMIT:;ID=9pp3ic9obks7

Student Progress
Monitoring academic progress is an important, enabling and proactive strategy to assist you to achieve your learning potential.
Student progress policy:;ID=vj2g89cve4uj1

Special consideration policy (late submissions)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension.
Special consideration, appeals and discipline:;ID=qkssnx1c5r0y

Course Overview: Access Course Overview