Course Title: Negotiate to achieve goals and manage disputes

Part A: Course Overview

Program: C5324

Course Title: Negotiate to achieve goals and manage disputes

Portfolio: BUS

Nominal Hours: 50.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

GEDU5982C

City Campus

TAFE

650T Vocational Business Education

Face-to-Face or Internet

Course Contact: Doug Gourlay

Course Contact Phone: +61 3 9925-5944

Course Contact Email: doug.gourlay@rmit.edu.au


Course Description

This unit describes the performance outcomes, skills and knowledge required to set and gain agreement to organisational goals and effectively manage disputes with stakeholders to achieve the best outcome.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
 


Pre-requisite Courses and Assumed Knowledge and Capabilities

None



National Competency Codes and Titles

National Element Code & Title:

FNSORG601A Negotiate to achieve goals and manage disputes

Elements:

1. Establish the needs of the parties

2. Negotiate to achieve an agreed outcome

3. Identify and document causes of disputes

4. Implement and manage strategies to resolve disputes

Learning Outcomes


Overview of Assessment

Assessment methods have been designed to measure achievement of the requirements in a flexible manner over a range of assessment tasks, for example:

  • observing processes and procedures in workplaces or role plays
  • verbal or written questioning on underpinning knowledge and skills
  • setting and reviewing business simulations or scenarios
  • accessing and validating third party reports.
  • group and/or individual projects 

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.