Course Title: Conduct complex assessment and referral

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: HWSS5998C

Course Title: Conduct complex assessment and referral

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C5330 - Diploma of Community Services Work

Course Contact : Zaina Nehme

Course Contact Phone: +61 3 9925 4552

Course Contact Email:zainaindira.nehme@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Julian Silverman: +61 3 9925 4578
Anne Fitzpatrick: +61 3 9925 0329

Nominal Hours: 65

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable.

Course Description

This course describes the knowledge and skills required to conduct an appropriate individual assessment and make appropriate referrals where multiple issues present. These skills and knowledge are to be applied by a worker independently conducting an assessment and making referrals. It involves use of established assessment tools and/or processes, according to specified guidelines.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCS500B Conduct complex assessment and referral

Element:

1. Prepare for the assessment

Performance Criteria:

1.1 Establish rapport with clients, by demonstrating respect and non-judgemental attitude
1.2 Identify need for assessment based on organisation policy and procedure
1.3 Identify and use appropriate assessment tools and processes according to organisation policy and procedures
1.4 Organise appropriate time and place for the assessment in conjunction with the person being assessed
1.5 Explain privacy principles, organisation policy and procedure and obtain consent from the person
1.6 Ensure appropriate interpreter is available and has been briefed

Element:

2. Assess client needs

Performance Criteria:

2.1 Identify own limitations in assessing and addressing client needs and, where appropriate, seek assistance from colleagues, senior staff and/or experts in the area
2.2 Use appropriate language and interpersonal skills to identify the diverse needs of clients
2.3 Clearly explain to clients the assessment process and how information is used, including duty of care and organisation policy and processes for mandatory reporting
2.4 Implement risk management processes, as required, to ensure safety of client and worker
2.5 Identify the needs of people who have multiple and complex issues
2.6 Ensure clients are assisted to identify their own needs and any risk factors
2.7 Demonstrate understanding of the potential impact of dual/multiple issues on identifying and prioritising need

Element:

3. Analyse client needs as a basis for meeting them

Performance Criteria:

3.1 Work with the client to analyse and prioritise their needs
3.2 Seek secondary consultation from specialists as required to assist in assessment with clients
3.3 Assess information about client needs in accordance with accepted organisation procedures to inform decisions about relevant services which can be provided to best address client needs
3.4 Assess client information for complexity, urgency and eligibility so priorities for service delivery can be identified
3.5 Ensure decisions about client needs are based on a full range of relevant information and made in conjunction with the client

Element:

4. Identify and refer to appropriate services to meet client needs

Performance Criteria:

4.1 Identify services which match client needs from within and outside the organisation
4.2 Identify and access relevant networks, to ensure referral of clients to appropriate services
4.3 Undertake appropriate work to assist clients to access targeted services from within and outside the organisation
4.4 Provide information about other services to clients to assist their decision-making about referral to other agencies
4.5 Empower clients to identify services they prefer for referral
4.6 Gain consent and document for referral to other services
4.7 Provide assistance to complete referral forms and access services, if required
4.8 Encourage clients to advocate on their own behalf to access services
4.9 Make active referrals to services identified in conjunction with the client
4.10 Make referrals to protective services in accordance with mandatory reporting legislation and organisation policy and procedure

Element:

5. Evaluate assessment and referral processes

Performance Criteria:

5.1 Review the allocation of services delivered to meet client requirements routinely, or as required to ensure a continuing match
5.2 Review changes in circumstances, environmental factors or urgency of client needs in accordance with organisation practices and procedures to ensure client needs continue to be met
5.3 Collect client feedback on adequacy of service delivery as required by the organisation to inform revision of service delivery arrangements
5.4 Routinely seek feedback on individual performance in client service delivery from colleagues and clients


Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Details of Learning Activities

All courses and learning activities will be supported and complemented by RMIT’s learning management tool "Blackboard". Other essential learning activities will take place during the workshops, and you will also be required to undertake independent studies. Some of the learning activities that you will undertake are:


Teaching Schedule

This course has been grouped for delivery and is part of a cluster called: Case Work.  The other courses forming this cluster are: CHCCM503C Develop and monitor all aspects of case management and CHCCW503A Work intensively with clients.  The delivery schedule for this cluster is found below:

ClassTopicContentUnits and Elements of Competency
1Preparing for assessment
  • Establish rapport with clients (effectively)
  • Identifying needs and priorities
  • Identifying and using appropriate assessment tools, different components, priorities for first assessment, appropriate timing to conduct assessment
  • Privacy, policies and procedures, consent, rights and responsibilities, explain assessment processes and use of information
  • Identify own limitations
  • Appropriate language and interpersonal skills to identify diverse client needs
  • How to gather information from the client (engagement)
CHCCS500B
E1. Prepare for assessment
E2. Assess client needs
2Assess Client Needs and Analyse Client Needs
  • Providing self-management of behaviour (clients to identify their needs and prioritise them)
  • Identify multiple and complex needs, assess for complexity, eligibility to identify service provision
  • Assess the need for specialist services and processes for monitoring (CHCCW503A)
  • Review changes in need, urgency and priority
  • Secondary consultation to assist in assessment
  • Risk management , to ensure safety of client and worker
CHCCS500B
E2. Assess client needs
E3. Analyse client needs as a basis for meeting them
3Evaluate assessment and referral and identify and refer to appropriate services
  • Stages of change
  • Coping strategies and skills– clients to identify these
  • Strength based approach (promoting better outcomes for the client), encourage/empower client’s self-advocacy
  • Work with client to identify and prioritise own needs
  • Collaborative decision making
  • Goal setting
  • Networking (liaising with services)
  • How to identify appropriate services (emphasis of appropriate)
  • Encourage clients to advocate on their behalf
  • Making appropriate referrals to services
CHCCS500B
E1. Prepare for assessment
E2. Assess client needs
E3. Analyse client needs as a basis for meeting them
E4. Identify and refer to appropriate services to meet client need

CHCCW503A
E2. Enlist specialist services

4Case Management Meetings and developing an appropriate approach to case management
  • Case management models
  • Legislation about mandatory reporting
  • Changing in circumstances and impact on the service delivery
  • Seeking feedback from clients
  • Conduct regular reviews of services provision and client needs
  • Routine feedback on individual performance in client service delivery
  • Types of services involved in case management meetings
  • Structure and set up of a case management meeting
  • Case management plan
  • Work effectively with external stakeholders
  • Setting boundaries about roles and responsibilities
  • Client’s and family participation in case management meetings
  • Cultural considerations in aspects of case management planning
CHCCM503C
E1. Conduct case management meeting
E2. Develop an appropriate approach to case management
E4. Manage case work activities and processes

CHCCS500B
E5. Evaluate assessment and referral processes

5Develop appropriate case management plan
  • Resolving conflict
  • Impact of values of all stakeholders on outcomes
  • Information about rights of appeal
  • Explore family and community needs and organisational responsibilities in assuring protection of rights
  • Develop case management plan to reflect initial needs
  • Identify short and long-term needs of client and other relevant parties
  • Develop action plans
  • Understanding complex and high risk situation
CHCCM503C
E1. Conduct case management meeting
E2. Develop an appropriate approach to case management
E3. Develop an appropriate case management tool
6Manage case work activities and processes and provide high quality case work
  • Outcomes indicating progress
  • Routine practices for monitoring and changing plan processes, assessing need for change against agreed goals, services, programs and client and stakeholder satisfaction
  • Appropriate strategies and activities available to the client to achieve goals and maximise outcomes (CHCCW503A)
  • Match requirements with worker’s experience, case load and catchment area
  • Employ appropriate processes to optimise outcomes when working with groups
CHCCM503C
E1. Conduct case management meeting
E3. Develop an appropriate case management tool
E4. Manage case work activities and processes
7Dealing with conflict and crisis
  • Respond appropriately to potential and actual difficulties and crises; strategies, consistent behaviour, access emergency services, provide recovery (debrief)
CHCCW503A
E1. Provide high quality case work
8Case Closure
  • Preparing for case closure
  • Negotiate need for ongoing resource provision, services and support
  • Making arrangements for further participation in support programs and activities
  • Negotiate ongoing levels of appropriate contact with client and other to ensure needs continue to be met
CHCCW503A
E3. Establish transition processes


Learning Resources

Prescribed Texts

No prescribed textbook required.


References


Other Resources

You will be provided with the resources and tools for learning in this course. These resources will also be available through Blackboard. You will also have access to the resources in the library.


Overview of Assessment

Assessment for this course is based on completion of three (3) pieces, all of which will be completed in class time. However there are elements of the final assessment task that requires some research by all students. Students will complete each task individually however work in groups.
Students will form case management teams in week one (1) and remain in those teams for the duration of this course.



Assessment Tasks

CLUSTERING
This course has been clustered (grouped) for assessment with the courses CHCCM503C Develop, facilitate and monitor all aspects of case management and CHCCW503A Work intensively with clients.  For this course (CHCCS500B Conduct complex assessment and referral) you will be required to complete the assessment tasks as described below:

Formative Assessment Tasks (to be completed in class):

Task 1 - this task involves the completion of an assessment form (YAT- Youth Assessment Tool) based on a case study developed by the class.

Task 2 - this task involves the research of a specialist service in your local area

Task 2 - this task involves the completion of a risk assessment matrix relating to a number of scenarios given by the teacher

Major Assessment Task:

Case Study: for this task you will be required to choose a case study from your work or workplacement, select a case management model which is most appropriate to your case study and document everything from assessment through to discharge planning.

Note: Further details of how assessment tasks are mapped to individual units of competency are available from the Program Coordinator.


Assessment Matrix

This program in delivered in accordance with competency-based assessment, grades include:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did Not Submit for assessment

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

Attendance
It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Feedback
You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at: http://www.rmit.edu.au/browse;ID=9pp3ic9obks7

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:
http://www.rmit.edu.au/browse;ID=vj2g89cve4uj1

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at: http://www.rmit.edu.au/browse;ID=g43abm17hc9w

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site: http://www.rmit.edu.au/browse;ID=kw02ylsd8z3n

Course Overview: Access Course Overview