Course Title: Provide advocacy and representation services

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: JUST5729C

Course Title: Provide advocacy and representation services

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C5330 - Diploma of Community Services Work

Course Contact : Zaina Nehme

Course Contact Phone: +61 3 9925 4552

Course Contact

Name and Contact Details of All Other Relevant Staff

Anne Fitzpatrick

+61 3 9925 0329

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable.

Course Description

This course describes the knowledge and skills required by the worker to represent the interests of service users, the community and/or the community services and health industries. Representation will include the development of community representative and industry participative roles and positions in influencing policy processes and decision-making forums.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCAD504B Provide advocacy and representation services


1. Establish the representative role and process

Performance Criteria:

1.1 Identify role, processes and conditions of representation in consultation with individuals and key groups
1.2 Seek the support of key people
1.3 Determine and implement requirements for reporting and accountability


2. Participate in decision-making forums

Performance Criteria:

2.1 Identify relevant interests and concerns to be pursued in accordance with organisation positions and priorities
2.2 Undertake work to provide a framework for pursuing promotion of relevant interests
2.3 Create and respond routinely within work role to opportunities to reflect, promote and represent relevant interests
2.4 Calculate and assess the potential impact of developments and decisions in terms of objectives and priorities
2.5 Provide progress and other reports and feedback to key people according to organisation requirements


3. Negotiate outcomes and liaise with key people

Performance Criteria:

3.1 Identify and develop appropriate strategic alliances
3.2 Promote and support collaborative planning and action
3.3 Identify potential areas of conflict and implement strategies to address them
3.4 Clearly determine and promote purpose and objectives
3.5 Undertake appropriate work with organising committees and board of management to maximise effectiveness


4. Evaluate effectiveness of strategies

Performance Criteria:

4.1 Analyse actual work outcomes and report against agreed objectives
4.2 Implement adjustments to strategy according to the evaluation

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

Examples of learning contexts:

  • Workshops
  • Workplace
  • Online

Examples of learning activities :

  • Workshop presentations
  • Class exercises to review discussions / presentations
  • Analysis and critique of reading material relevant to the unit
  • Projects
  • Peer learning
  • Guest lecture / presentation
  • Peer teaching and class presentations
  • Group discussion
  • Research
  • Written responses to case studies and scenerios
  • Project based work

Teaching Schedule

This unit has been grouped for delivery and is part of a cluster called: Working in Community. The other units forming this cluster are: CHCCD514B Implement community development strategies, CHCLD514B Analyse impacts of sociological factors on clients, community work and services, CHCGROUP403D Plan and conduct group activities and CHCPOL403C Undertake research activities.  The delivery schedule for this cluster is found below:

ClassTopicContentUnits and elements of competency
1Working in communityUnderstanding Community and Community Development
Implement Community Development strategies
Understanding Advocacy
What is group work?
An introduction to Sociological factors
E1. Work with individuals and groups to identify issues.

E2. Coordinate a group planning process

E1. Identify social and cultural issues impacting on Australian society.

2Sociological Factors and impact on the communitySociological factors in Australian society
FourCorners – On the brink video - Newstart and living in poverty
Impact of Sociological factors (e.g.: unemployment, housing, poverty)
Impact of sociological factors on the community
Impact of sociological factors on services
E1. Identify social and cultural issues impacting on Australian society.
E2. Analyse impact of social and cultural factors
E3. Monitor impact of social and cultural factors on community work and services
3Research MethodologyWhat is research?
Research process and strategies
Values and Ethics in research
Research – needs analysis, quantitative and qualitative data
Library Research Strategies
Journal Critique
Literature Review
E1. Prepare a research plan
E2. Implement appropriate research strategies
E3. Organise and analyse information
E4. Report the findings of the research
4Implement Community Development StrategiesCommunity development and group work x 1
Types and theories of community development
E2. Work with groups to establish cooperative processes.
E3. Support group processes and skills development
5Group Work and Group ProcessesGroup work skills
Stages of group processes
Group rules and privacy and confidentiality
Project team, manage conflict and project teams
Developing your project concept with the group
Write up your project
E1. Address resourcing issues for group activities
E2. Coordinate a group planning process
E3. Manage groups processes including responding to conflict
E4. Evaluate group activities
6AdvocacyCommunity development and group work x 2
Planning a project with the community
Community consultation
Consulting with your organisation and local organisations to support the project – developing partnerships
Defining project outcomes
E1. Establish the representative role and process
E2. Participate in decision-making forums
E3. Negotiate outcomes and liaise with key people
7Community Development Group WorkCommunity development and group work x 3
Community capacity building – skills development through project work
Community based leadership, negotiation, delegation, a team approach
Managing community development projects
Project evaluation and dissemination
E2. Work with groups to establish cooperative processes.
E3. Support group processes and skills development
E4. Reflect on practice
8Community Development and AdvocacyAdvocacy – understanding the issues impacting on the community and community services delivery, including policy development and – bringing about change to reflect the communities’ interests
Individual and systemic advocacy
Representing the community, representing the organisation
Working with local organisations and networks in the community services industry to bring about change
E1. Establish the representative role and process
E2. Participate in decision-making forums
E3. Negotiate outcomes and liaise with key people
E4. Evaluate effectiveness of strategies
9PresentationsPresentation on research and its relation to your project 

Learning Resources

Prescribed Texts

There are no prescribed texts for this unit.


The library website for the Diploma of Community Servcies Work will provide references for this unit. (website link will be provided)

Other Resources

Diploma of Community Services library resource site

Advocacy fact sheet (available in the Blackboard shell)

Advocacy and systemic advocacy powerpoint presentation (available in the Blackboard shell)

‘Points of Departure’: AN ADVOCACY TOOLKIT FOR IMMIGRANT AND REFUGEE WOMEN March 2010 © Multicultural Centre for Women’s Health Citation: Gwatirisa, P. (2010). ‘Points of Departure’: An Advocacy Toolkit for Immigrant and Refugee Women. Melbourne: Multicultural Centre for Women’s Health.
(available online in the Blackboard shell)

Overview of Assessment

Assessment for this course is based on a research project on commonly used advocacy and representation services, and a written report on the application of the advocacy fact sheet on a client of your choice.

Assessment Tasks

For this unit you will be required to complete two assessment tasks:

Assessment Task 1 - The advocacy and representation process to bring about social change: for this task you will be required to conduct a research project on the advocacy and representation process.
Assessment Task 2 - The advocacy and representation process to bring about individual and organisational change: for this task you will choose an example from your workplace that involves working with individuals or community groups to advocate about a social issue. Based on the client chosen you will the respond to the "Advocacy fact sheet.

Assessment Matrix

This program in delivered in accordance with competency-based assessment, grades include:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did Not Submit for assessment

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview