Course Title: Develop, implement and review services and programs to meet client needs
Part B: Course Detail
Teaching Period: Term1 2015
Course Code: HWSS5751C
Course Title: Develop, implement and review services and programs to meet client needs
School: 365T Global, Urban & Social Studies
Campus: City Campus
Program: C5331 - Diploma of Youth Work
Course Contact : Jennifer Brooker
Course Contact Phone: +61 3 9925 4115
Course Contact Email:jennifer.brooker@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Alex Dinsdale
Nominal Hours: 70
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
In this course you will develop the knowledge and skills required to identify, develop, implement, monitor and review programs to meet the needs of clients in a range of community service contexts. You will focus on services and programs to address specific client issues in areas of work such as disability, mental health and alcohol and/or other drugs.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCS503B Develop, implement and review services and programs to meet client needs |
Element: |
1. Identify programs and service requirements to meet client needs |
Performance Criteria: |
1.1 Use client information to target service provision for clients and to enable quality service to be provided |
Element: |
2. Develop and implement programs for meeting client needs |
Performance Criteria: |
2.1 Undertake appropriate planning to ensure client needs are met |
Element: |
3. Monitor and review programs |
Performance Criteria: |
3.1 Ensure changes to client service are within policy and budgetary frameworks |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
The learning activities for this course will include:
- media clips
- group discussion
- case study analysis
Teaching Schedule
The teaching schedule for this course is as follows:
1 12/10/15
- Identify programs and service requirements to meet client needs
2 27/10/15
- Develop and implement programs for meeting client needs
3 2/11/15
- Develop, implement, Monitor and review programs
Learning Resources
Prescribed Texts
References
Other Resources
Additional resources will also be available in ‘Blackboard’. A set of readings will be made available to you including journals and texts that may support you in the program.
Overview of Assessment
In this course you will develop specific communication skills required to meet the needs of the client in a range of community services contexts, focusing on services and programs that address specific client issues.
The assessment activities for this course will reflect this knowledge and skill and will consist of:
1. Role Play/Simulation
2. Oral/Written Questions
3. Case Study Scenarios.
Assessment Tasks
There is one assessment task for this course, due 2 November 2015.
Service Research Portfolio
• Students will be required to collate a portfolio of programs or services appropriate to the needs of a specific client outlined in a case study
• Students will need to bring supporting evidence in the form of pamphlets, posters, websites or other collateral for a minimum of five services.
• Students will need to articulate to assessor why and how the services would be appropriate for client
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant course. These are available from the Program Co-ordinator.
Other Information
Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.
Attendance
It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
Feedback
You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at: http://www.rmit.edu.au/browse;ID=9pp3ic9obks7
Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:
http://www.rmit.edu.au/browse;ID=vj2g89cve4uj1
Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at: http://www.rmit.edu.au/browse;ID=g43abm17hc9w
Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site: http://www.rmit.edu.au/browse;ID=kw02ylsd8z3n
- A Police Check and Working with Children Check – This course requires both documents before placement can begin
Course Overview: Access Course Overview