Course Title: Undertake outreach work

Part B: Course Detail

Teaching Period: Term2 2015

Course Code: HWSS5994C

Course Title: Undertake outreach work

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C5331 - Diploma of Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable

Course Description

In this course you will develop the skills and knowledge required to work in an outreach capacity with vulnerable or at risk groups such as those experiencing homelessness, mental health, alcohol or other drugs (AOD) issues.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCH522B Undertake outreach work


1. Prepare for outreach work

Performance Criteria:

1.1 Establish where outreach service is to take place and purpose of service
1.2 Clarify history of service and/or client in relation to unexpected issues and needs
1.3 Identify any potential risks or issues in environment of intended visit
1.4 Prepare resources and documents required  to undertake outreach activity including contingency plan
1.5 Allow time in schedule for contingencies
1.6 Ensure organisation and co-workers are aware of intended time and place of outreach activity and contact details
1.7 Develop respect for and understanding of the environment and culture of the setting where outreach is being conducted
1.8 Assess boundaries of practice


2. Undertake outreach service

Performance Criteria:

2.1 Check for hazards to own and others' health and safety and take action to control risk
2.2 Follow agency's outreach policies
2.3 Take standard safety precautions and where required, take additional precautions
2.4 Demonstrate respect for clients and each client's environment and act with sensitivity in the environment
2.5 Demonstrate respect for client's friends/associates should they be present and act with sensitivity in the environment
2.6 Identify risk management practices appropriate for outreach setting
2.7 Follow risk management practices developed to address own role in delivering services
2.8 Demonstrate and apply understanding of relevant legislation


3. Establish client relationship

Performance Criteria:

3.1 Communicate with purpose of visit and confirm acceptance regarding outreach service
3.2 Communicate with client and others in the environment in a manner that builds trust
3.3 Utilise a client-centred approach when establishing a relationship
3.4 Provide opportunity for client to identify and express any issues or concerns in relation to the service and/or associated matters
3.5 Provide appropriate support and information within scope of own work role and record and report relevant issues or concerns promptly to appropriate person
3.6 Deal with difficult or challenging situations promptly, firmly and diplomatically in accordance with relevant policies and procedures


4. Follow up outreach service

Performance Criteria:

4.1 Document all aspects of the outreach service in line with organisation policies and procedures
4.2 Promptly report and refer any areas of concern to an appropriate person or authority
4.3 Ensure any arrangements for follow up visits are recorded and implemented
4.4 Evaluate overall effectiveness of outreach services provided

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

  Students will participate in workshop activities where Powerpoint presentations, reading material, case studies, and group work activities and discussion cover the content of the course.

Teaching Schedule

Week one:

The context of outreach work in providing outreach services to young people and  meeting duty of care requirements for the young person and WHS and risk management requirements for the worker. 


Week two:

Skills and knowledge needed for outreach work, a client centred approach, documentation, issues and needs, referrals and follow up and organisational policies and procedures.

Learning Resources

Prescribed Texts


Other Resources

Resources are provided in class and in Blackboard

Overview of Assessment

Assessment for this course will include class-based activities designed to support the development of knowledge and skills required to work in an outreach capacity with vulnerable or at risk groups. Assessments will include Written Assignments/Projects, Case Study Scenarios, Oral/Written Questions, and Observations in the work placement.

Assessment Tasks

Task one:  Case study

Task two: Report

Assessment Matrix

Provided by the teacher

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for Submissions
Hardcopy: you must complete a submission cover sheet for every piece of work submitted in hardcopy.
E-Submission: you will complete an e-Declaration for every piece of work submitted online.
The signed cover sheet or e-Declaration acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

Assessment Appeals
If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include:
a) You believe an error has occurred in the calculation of the grade; or,
b) You believe the assessment did not comply with criteria published in the Course Guide; or,
c) You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred).
Full details of the procedure (including appeals procedure) can be located at this RMIT site:

Academic Integrity
Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.
If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:
The RMIT library provides tools to assist with your referencing

Plagiarism and Collusion
Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.
Examples of plagiarism include:
• Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
• Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
• Piecing together text from one or more sources and adding only linking sentences;
• Copying or submitting whole or parts of computer files without acknowledging their source;
• Copying designs or works of art and submitting them as your original work;
• Copying a whole or any part of another student’s work; and
• Submitting work as your own that someone else has done for you.
• Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.
For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93

Plagiarism Software
The originality verification software Turnitin may be used in this course. For details, see:

Complaints Procedure:
RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.
Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.
Student Complaints Policy:
Student complaints Procedure:;ID=i1lexipvjt22
Student Complaints Form:

Course Overview: Access Course Overview