Course Title: Manage service response to young people in crisis

Part B: Course Detail

Teaching Period: Term2 2015

Course Code: HWSS6024C

Course Title: Manage service response to young people in crisis

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C5331 - Diploma of Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Hope Mustafa

Nominal Hours: 150

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable

Course Description

In this course you will develop the skills and knowledge required to develop an agency approach to young people in crisis.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCYTH012 Manage service response to young people in crisis


1. Implement a framework for preventing crisis situations

Performance Criteria:

1.1 Develop a framework to address prevention and response to critical situations, and which reflects consideration of beliefs, rights and needs of client and responsibilities of organisation within a legislative and statutory context
1.2 Establish appropriate resources and mechanisms to assist workers to deal with crisis situations
1.3 Define details of organisation’s responsiveness to crisis situations and articulate to relevant personnel
1.4 Store and maintain all information related to crisis situations to maximise accessibility, accuracy, currency and legibility
1.5 Implement procedures to ensure clients have ready access to information that may help to resolve crisis situations


2. Support staff in responding to a crisis

Performance Criteria:

2.1 Establish appropriate protocols for managing potential and actual crisis situations
2.2 Draft and regularly update procedures for the management of crises and communicate to staff and other relevant personnel
2.3 Ensure any crisis management procedures developed are consistent with legal and organisational obligations and constraints
2.4 Allocate resources for prompt and effective response to crisis situations
2.5 Provide appropriate crisis response training and update briefings to workers on a regular basis
2.6 Formulate appropriate advice for upgrade of organisation procedures including those related to workplace health and safety (WHS) and other industrial and legislative requirements




3. Follow-up crisis situations

Performance Criteria:

3.1 Complete all required reporting and ensure it is comprehensive, accurate and consistent with organisation’s policies and procedures
3.2 Define debriefing procedures and implement routinely
3.3 Provide opportunity for participation in review and evaluation of organisation responsiveness
3.4 Identify needs of all specific parties which arise from a crisis situation and develop strategies to ensure they are addressed

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

The learning activities students will participate in for this course will include the following:

Class discussions

Group work

in class activities

media clips

Individual written tasks

Teaching Schedule

Workshop 1  5/08/15
Young People in Crisis/Understanding importance of Frameworks
Crisis situations and understanding young people in crisis. What is a crisis and how do we determine that a young person is in crisis?
-Factors which may contribute to young people entering crisis;
These triggering events can be:
• Natural disasters
• Body image/Identity-same sex attracted
• Relationship/family breakdown or difficulties
• Loss  - (a loved one, home)
• Child abuse - Violence and trauma
• Drug/Alcohol abuse
• The onset of mental health issues
-Differentiate crisis/stress and key indicators of a crisis.
(Group Discussion/reflection activity) Refer to activity handout 1 – What crisis have you experienced with a young person in the workplace? (Consider protocols, crisis management procedures, legislative requirements etc) Example of one good and bad outcome) 
-Responding appropriately to crisis situations
• Six-step response to a crisis/handout provided
-Resources and mechanisms for workers dealing with crisis situations
- Group Discussion – what resources/frameworks are in place to help you during a crisis at work?
- Review content/questions

Workshop 2
12/8/15 Hope Mustafa 
Appropriate crisis intervention when addressed with challenging behaviour 
Students will be provided with information on maintaining their safety when addressed with a crisis in particular when responding to challenging behaviour that may be dangerous to themselves and others.  An informative day filled with  practical activities/role plays in responding to challenging behaviour
– Implementing appropriate intervention including; calming techniques/negotiation skills /mediation

-Review content/questions

26/8/15  Supporting staff in responding to crisis 
-Appropriate protocols for managing potential crisis situations including legal and organization constraints
-Importance of updating procedures due to legislative changes and informing staff, including importance of crisis response Training (WHS, Industrial and health and safety)
-Resources/How you can help your team/How management can help you
-Review content/questions

Workshop 4 9/9/15  
Crisis follow up 
-Defusing and debriefing after a crisis/Evaluation after a crisis
-Accident and incident reporting
- Critical incident reports
-Required reporting requirements
-Identifying needs of all parties which arise from crisis develop strategies to address them
Review content/questions.

Workshop 5 - Final workshop
Final Day recap and assessments Final day will review and recap past 4 workshops which will refresh students’ knowledge on the subjects presented in order to complete Assessment 1 and 2.

Learning Resources

Prescribed Texts


Other Resources

Additional resources will also be available in ‘Blackboard’. A set of readings will be made available to you  including journals and texts that may support you in the program.

GUSS Skills Central ( is a site developed specifically for students in the School of Global, Urban and Social Studies at RMIT. It provides links to a range of resources for supporting student work on assessments and negotiating university studies more generally.

Overview of Assessment

In this course students will focus on the skills required to develop an agency approach to young people in crisis.

Students will participate in three assessment tasks

1, Case study and knowledge questions

2. Role plays and group presentations

3. Students will be assessed for this course whilst on their work placement. This work placement assessment will be supported by assessment activities in the classroom. These activities will include oral /written questions and case study scenarios.

Assessment Tasks

Assessment task 1 : Case Study and Knowledge questions

Students will read a provided  Case Study and respond to the 9  knowledge questions provided. about a fictional client which will demonstrate their competency in managing a service response for a young person in crisis.  IT will be based on the work covered in the class.


Assessment task 2: Role plays and group presentations.

Students will do a role play, in class, on ONE of the following options:

Option 1 - Complete a 10 minute role play on a crisis of choice including the performance criteria below
Option 2 – You have just been appointed “Manager of crisis Intervention” utlise the performance criteria below to develop a Crisis Intervention Framework for your organization and present this as a class presentation.




Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant course. These are available from the Program Co-ordinator.

This course is delivered in accordance with competency-based assessment:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did Not Submit for assessment

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

A Police Check and Working with Children Check – This course requires both documents before placement can begin

Course Overview: Access Course Overview