Course Title: Develop and implement procedures to enable young people to address their needs

Part B: Course Detail

Teaching Period: Term2 2015

Course Code: HWSS6025C

Course Title: Develop and implement procedures to enable young people to address their needs

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C5331 - Diploma of Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Hope Mustafa

Nominal Hours: 55

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable

Course Description

This course describes the skills and knowledge required to monitor and upgrade organisation approaches to young people with complex needs.

This course applies to community services work in a range of contexts.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCYTH005 Develop and implement procedures to enable young people to address their needs


1. Develop support programs for young people

Performance Criteria:

1.1 Assess specific needs of the young person and match to an existing program
1.2 Employ appropriate communication techniques to engage young person and to address specific needs
1.3 Consult relevant community organisations to identify available support programs that meet specific needs of clients
1.4 Undertake appropriate work to ensure a thorough knowledge of content, purpose and access protocols of existing programs
1.5 Provide relevant information to client as appropriate


2. Ensure that young people with complex needs receive appropriate services

Performance Criteria:

2.1 Implement procedures to ensure indications of physical, emotional, psychological or sexual abuse are identified and addressed
2.2 Define and implement appropriate procedures to minimise effects of any aggressive or abusive behaviour of clients
2.3 Employ appropriate approaches and language to enable clients to express their ideas in a range of ways


3. Liaise with other services and organisations

Performance Criteria:

3.1 Design and implement appropriate referral systems and procedures to ensure specific needs of clients can be addressed
3.2 Identify and access support facilities required to optimise client access to specialist services
3.3 Ensure support and advocacy services provided reflect organisation procedures, respect the young person’s rights and are appropriate to cultural and other individual circumstances
3.4 Consult with relevant professionals and service providers to ensure broad and comprehensive client service delivery


4. Monitor and upgrade support provided by the organisation

Performance Criteria:

4.1 Regularly review information and services provided to clients to assess continuing relevance and effectiveness
4.2 Periodically review assessment, support and referral systems used within the agency
4.3 Hold appropriate debriefings with workers for the purposes of counselling, identifying training needs and evaluating client service delivery
4.4 Identify problems experienced by workers, assess appropriate adjustments to service delivery and negotiate with relevant staff
4.5 Provide support and supervision to other workers as required in accordance with organisation procedures
4.6 Arrange regular debriefings with associated organisations and service providers
4.7 Produce and provide reports in accordance with organisation procedures

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

The learning activities that students will participate in during this course will include the following:

Class discussion

Group tasks

Individual written tasks

media clips

Teaching Schedule

Week one
Unit Introduction
Identify programs and service requirements to meet client needs  -Unit Introduction - Unit will provide skills and knowledge required to;
1. identify programs and service requirements
2. develop and implement programs
3. Monitor and review programs to meet clients’ needs
   Understanding the use of client information to target assistance/programs/services
   Investigating needs of client in line with company policies/procedures/Interacting and consulting to monitor the changing needs (Investigating client’s needs - observing changes/what works and what doesn’t work. Discussions with clients and negative/positive feedback you may receive.
   Connecting with others services who can offer help support or whom may be working concurrently with client
   Based on client’s needs – implements programs that will suit them and or refer them to other support providers
   Display Program Video (HFTF Youth Doco) Invite discussion around Program. Provide information on why program was created/how it was created/evaluated along with outcomes.

Provide own definition/interpretation based on current workplace on the following;
1. How do you/organisation identity programs and service requirement’s to meet client needs?
2. How do you/organisation develop and implement programs to meet client needs
3. How you /organisation, review, do monitor and evaluate programs to meet client needs?


Week two

Develop and implement programs for meeting client needs. 
-Understanding the need to plan to ensure client needs are met including putting systems in place to record client service information/ Keeping all documentation up to date E.g stakeholders feedback, incident reports, staff meetings/continuously reviewing client services

-Seek services from other workers, agencies or primary health practitioners as required

-Address the needs of individuals:
Incorporate special needs when developing  programs and services

-Maintain high standards of client service delivery

-Implement the new services or programs


Week three

Monitor and review programs. -Monitor client service to make sure it maintains high standards, stays within policy, procedural and budgetary frameworks, upholds organisations reputation and stays within legislative  requirements including duty of care
-Identify any problems in addressing client needs
-Staff updated with training meets changing client and community needs
-Modify aspects of the service as required to meet changing client and service requirements.


Learning Resources

Prescribed Texts


Other Resources

Additional resources will also be available in ‘Blackboard’. A set of readings will be made available to you including journals and texts that may support you in the program.

GUSS Skills Central ( is a site developed specifically for students in the School of Global, Urban and Social Studies at RMIT. It provides links to a range of resources for supporting student work on assessments and negotiating university studies more generally.

Overview of Assessment

 There are two assessment tasks for this course:

  • Service research folio
  • Program development plan

Assessment Tasks

Assessment task 1: Service research folio due October 27th 2015
• Students will be required to collate a portfolio of programs or services appropriate to the needs of a specific client outlined in a case study
• Students will need to bring supporting evidence in the form of pamphlets, posters, websites or other collateral for a minimum of five services.
• Students will need to articulate to assessor why and how the services would be appropriate for client

This assignment is designed to assess the student’s ability to identify and refer a young person to an appropriate service or program to meet their specific needs.

Step 1
Several case studies will be designed in class in consultation with the students
Case studies will be typed up and distributed to students. Although not compulsory students will be encouraged to choose case studies outside their area of current work practice. 

Step 2
Students will identify and research a minimum of five services or programs within the community sector that will address aspects of the client’s needs. Students will collate evidence of research, in the form of pamphlets, posters, referral forms, websites etc.

Step 3
Students will bring the portfolio to class and present to assessor.
Students will need to articulate verbally or otherwise:
• Outline of Service
• Why each service is appropriate for the client
• What needs of the client the service will meet
• What assessment criteria, if any are necessary for referral
• Referral pathways

Assessment task 2:  Program development plan due November 2nd 2015
• In groups students will choose a specific client group to work with and develop a program to meet the identified needs of the group
• Student will have time in class to prepare the assessment.
• Assessment will be in class on the due date
• For a satisfactory result, evidence for all aspects of the Elements must be supplied by the student. If the student does not supply sufficient evidence, or it is not satisfactory, the student will resubmit for assessment within one week.
• These instructions will be explained in class and a template will be provided to assist students in approach to task.

This assessment is designed to assess student’s ability to appropriately assess a specific client groups needs and develop a program to address these needs.
The Task:
In groups students will choose a specific client group to work with and develop a program to meet the identified needs of the group.
Some examples include:
• A Theatre group for ATSI Young people
• A Sporting club for Queer men
• A homework club for Somali immigrants in the northern suburbs
• An adventure recreation group for young people living in inner city public housing
Or any other program or service the group would like to create.

Students will prepare a presentation about the project that will focus on the following:
• Outline of the program
• The need being addressed and how it was identified through consultation with client group and/or service provider
• Identify resources and staff needed to run program
• Identify and outline a rough budget
• Understanding of any legal or policy related concerns
• How competing needs, rights and differences of clients will be addressed 
• Any barriers to implementing the program and how they can be overcome
• Incorporating clients with special needs into the program
• Outline how the program will be reviewed
• Outline criteria that will be assessed for assessment of success of program ]

Project will be presented in class and assessed and given feedback by assessor and classmates.



Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant course. These are available from the Program Co-ordinator.

This course is delivered in accordance with competency-based assessment:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did Not Submit for assessment

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

A Police Check and Working with Children Check – This course requires both documents before placement can begin

Course Overview: Access Course Overview