Course Title: Communicate with influence

Part A: Course Overview

Program: C5338 Diploma of Leadership and Management

Course Title: Communicate with influence

Portfolio: BUS Portfolio Office

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Important Information:



Course Code




Learning Mode

Teaching Period(s)


City Campus


650T Vocational Business Education

Face-to-Face or Internet or Workplace

Term2 2018,
Term1 2019

Course Contact: Allan Maree

Course Contact Phone: +61 3 9925 1601

Course Contact Email:

Course Description

This unit describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and others.

It applies to managers and leaders who identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

BSBLDR503 Communicate with influence


1. Communicate clearly

2. Present and negotiate persuasively

3. Participate in and lead, meetings effectively

4. Make presentations at meetings, forums and conferences

Learning Outcomes

See Canvas

Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

 Evidence of the ability to: 

  • negotiate and present persuasively
  • communicate clearly with business associates, client groups and others to position the business to best effect including listening actively, understanding the information needs of others and adapting communication to suit the audience
  • prepare for, participate in, and lead meetings to obtain outcomes
  • prepare and make presentations to groups of people including:
  • identifying suitable forums for presentations
  • presenting reliable information
  • designing the presentation to meet the needs of the audience
  • answering questions. 

Knowledge Evidence

To complete the unit requirements safely and effectively, you must:

  • explain the business and organisational protocols for the release of information and communicating internally or externally
  • explain the requirements to maintain confidentiality in the workplace
  • identify industry, media and government organisations, events and communication channels relevant to the organisation
  • demonstrate principles of cross-cultural communication
  • explain principles of negotiation, mediation, conflict resolution and incident de-escalation
  • describe structured and inclusive meeting procedures.

 Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:

  • relevant workplace documentation and resources
  • case studies and, where possible, real situations
  • interaction with others.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.