Course Title: Manage business document design and development

Part B: Course Detail

Teaching Period: Term1 2016

Course Code: COMM7332C

Course Title: Manage business document design and development

School: 650T Vocational Business Education

Campus: City Campus

Program: C5339 - Diploma of Business Administration

Course Contact : Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact

Name and Contact Details of All Other Relevant Staff

Course Teacher:

Hazel Sims

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to establish standards for the design and production of organisational documents and to manage document design and production processes to ensure agreed standards are met.

It applies to individuals employed in a range of work environments who require well-developed skills in the use of a range of software packages. They use these skills to establish, document and implement consistent standards of document design within an organisation.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBADM506 Manage business document design and development


1 Establish documentation standards

Performance Criteria:

1.1 Identify organisational and legislative requirements for information entry, storage, output, and quality of document design and production
1.2 Evaluate organisation’s present and future information technology capability in terms of its impact on document design and production
1.3 Identify types of documents used and required by organisation
1.4 Establish documentation standards and design tasks for organisational documents in accordance with information, budget and technology requirements


2 Manage template design and development

Performance Criteria:

2.1 Ensure standard formats and templates suit the purpose, audience and information requirements of each document
2.2 Ensure document templates enhance readability and appearance, and meet organisational requirements for style and layout
2.3 Test templates, obtain organisational and user feedback, and make amendments as necessary to ensure maximum efficiency and quality of presentation


3 Develop standard text for documents

Performance Criteria:

3.1 Evaluate complex technical functions of software for their usefulness in automating aspects of standard document production
3.2 Match requirements of each document with software functions to allow efficient production of documents 3.3 Test macros to ensure they meet the requirements of each document in accordance with documentation standards


4 Develop and implement strategies to ensure the use of standard documentation

Performance Criteria:

4.1 Prepare explanatory notes for the use of standard templates and macros using content, format and language style to suit existing and future users
4.2 Develop and implement training on the use of standard templates and macros and adjust the content and level of detail to suit user needs
4.3 Produce, circulate, name and store master files and print copies of templates and macros in accordance with organisational requirements


5 Develop and implement strategies for maintenance and continuous improvement of standard documentation

Performance Criteria:

5.1 Monitor use of standard documentation templates and macros, and evaluate the quality of documents produced against documentation standards
5.2 Review documentation standards against the changing needs of the organisation, and plan and implement improvements in accordance with organisational procedures

Learning Outcomes

Details of Learning Activities

Learning activities will include in-class discussions and word processing demonstrations, hands on exercises using tutorials to review complex document skills and theory of document design and management of business documents using the Reflective Records simulated business website

Teaching Schedule

The Teaching Schedule for this course is as follows:

Induction Session
Prior to training commencement a program level induction session will be conducted that comprises the following:

  • Program overview and requirements
  • MyRMIT/Blackboard
  • Overview of assessment requirements
  • Pre-Training Review including:
    • Recognition of Prior Learning and Credit Transfers
    • Assessment of current skills and knowledge
  • Competency/Grading Criteria
  • Plagiarism
  • Appeals
  • Extensions
  • Feedback
  • Privacy
  • Submission requirements
  • Resubmission policy
  • Where to get support
  • Student responsibilities

Course Delivery:

Week Commencing
TopicsAssessment due dates and feedback
1Week commencing 8 FebruaryIntroduction to the Course including:
• Course requirements
• Course support documents
• Course Blackboard access
• Accuracy of enrolment
• Assessment requirements/Cover Sheets
• Reminder re Plagiarism
• Reminder re Appeals
• Extensions/Resubmissions
• Feedback in this course
• Reminder re submission requirements
• Getting help
Assessment Overview

Portfolio of Evidence (based on in class activities produced using a range of software packages for document design and production available through myDesktop)


15 February

Occupational Health & Safety in the office/study environment

Establish documentation standards using the Simulated Business Website as the platform for quality of document deign and production

Assessment documents available from:  


Register with RMIT Library, Follow in class tuition during this semester with Mariann Siegert’s intermediate courses for Microsoft Word 2010:

1. Building templates in Word

2. Building blocks and macros in Word

3. Word 2010: Styles in depth

4. Word 2010: Forms in depth

5. Word 2010: Mail Merge in depth



Types of documents

Organisational requirements and style guides

Textbook and exercise files

Topic 7: Expanding and enhancing documents

322 February

Establish documentation standards

Protocol, Production, Retrieval and Storage of templates

Google Drive is the platform for students to share with each other and the teacher their templates and documents. Final assessment documents should be uploaded to Blackboard.


Textbook: Topic 3 Creating templates and designing forms

 Activity 1 due
429 February

Manage template design and development

Standardisation of fonts, formats and templates for Simulated Business.

Test templates

Textbook: Topic 3 Creating templates and designing forms

57 March

Manage template design and development

Textbook: Topic 3: Creating templates and designing forms

614 March

Develop standard text for documents

Automate documents and test macros

Textbook: Topic 9 Adding comments, tracking changes and comparing content

721 March

Develop standard text for documents

Automate documents and test macros

Textbook: Topic 10 Calculations in Word

 Activity 3 due.

24-30 March mid semester break

25 March Good Friday public holiday

28 March Easter Monday public holiday

29 March Easter Tuesday public holiday


8          4 April                   Develop and implement strategies to ensure the use of standard documentation

                                         Prepare user instructions on the use of your templates and macros          Activity 4 due

                                         Topic 11: Customising and automating tasks

911 April

Develop and implement strategies to ensure the use of standard documentation

Prepare user instructions on the use of your templates and macros

Topic 11: Customising and automating tasks


 Activity 5 due
1018 April

Develop and implement strategies for maintenance and continuous improvement of standard documentation

Work in Progress - Staff training presentations - and participant feedback

Topic 12: Creating a master document

 Activity 2 due
1125 April

Develop and implement strategies for maintenance and continuous improvement of standard documentation

Work in Progress - Staff training presentations and seek participant feedback against document standards

Topic 12: Creating a master document

 Activity 6 due
122 MayWork in Progress - Staff training presentations and seek participant feedback against document standards Activity 6 due
139 MayPractical Placement. (TBC)Work Integrated Learning
1416 MayPractical Placement. (TBC)Work Integrated Learning
1523 May

Store documents electronically. Print copies. Make recommendations for future use of documents.


Course review

Task 1 due by Friday 27 May at 5.00pm to Blackboard.

Teacher presentation feedback summary.

1630 MayReview and feedbackAssessment feedback
1716 JuneInterviewsAssessment feedback  resubmissions/Special Consideration where applicable.

Learning Resources

Prescribed Texts

Design and Develop Complex Text Documents, Microsoft Word 2010, Tilde Publishing and Distribution


Dobson, A. Touch Typing in 10 hours, Oxford UK, 2009


Other Resources is an extensive online training library focused on business and information technology. The library helps anyone learn software, creative, and business skills to achieve personal and professional goals. It covers a wide variety of software products and digital technology. The courses are in streaming video format. Always login via the RMIT Library link from there you will need to create your own separate login to access a full range of free tutorials and exercise files for the following areas:

  • Word 2010 Building Blocks and Macros in Word (Mariann Siegert)
  • Word 2010 Building Templates in Word (Mariann Siegert)
  • Word 2010: Forms in Depth (Gini Courter)
  • Word 2010: Styles in Depth (Mariann Siegert)
  • Word 2010: Mail merge in Depth (Gini Courter)


Download free student software at RMIT from the Student website/services and facilities/IT services/Software for your device;ID=8bj7vv07p7sx1 Microsoft Office 365 for students. Mac users are to use Word not Pages. so download Office 365 for free.

Typingmaster software for keyboarding skill development.

Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

 Evidence of the ability to:  

  • identify the organisational needs, requirements and information technology capabilities relevant to the design and production of documents
  • establish documentation standards to meet organisational requirements
  • design, test and amend document templates
  • develop and implement documentation and training to support use of standard templates and macros
  • monitor the implementation of standard documentation templates and macros and make improvements in line with organisational requirements. 

Knowledge Evidence

To complete the unit requirements safely and effectively, you must:

  • describe document production processes
  • identify costs involved with the implementation of standard documentation
  • explain the software applications relevant to document design and development in the organisation
  • identify key provisions of relevant legislation and regulations, codes and standards affecting document production
  • outline organisational policies and procedures relating to document production
  • list sources of expertise available externally to the organisation or workgroup. 

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the general administration field of work and include access to:

  • computer hardware and other document production equipment
  • software applications appropriate to the task
  • media for production of documents
  • samples of high quality standard documents.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.           

Assessment Tasks

Assessment Task 1


There is one task in this course and it is a portfolio consisting of eight activities. All of this Assessment Task must be completed in full to be deemed competent in this course and to receive grading overall at the end of the semester.

Task 1 Portfolio of Evidence


You will be using the professional documents from the Simulated Business Website <font color="#0000ff"></font> They can include business templates, style guides, policies and procedures, procedure manuals.<o:p></o:p>


There is one task in this course and it is a portfolio consisting of eight activities. All activities in this Assessment Task must be completed in full and completed successfully, and then an overall grade will be given for work done this semester.

<o:p>Please refer to the Assessment Record and Cover Sheet on Blackboard for further details.</o:p>

See marking guide for instructions on how to complete the activities.<o:p></o:p>

Submission Requirements

 Detailed instructions for each activity are presented on the following pages in the Assessment Record and Cover Sheet for Manage business document design and development Task 1 available on the Blackboard.<o:p></o:p>

 You should:

  • Ensure that you submit assessments on or before the due date.
  • Always retain a copy of your assessment tasks
  • When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of each assessment task is available on blackboard.
  • Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10 unless instructed otherwise in the Assessment Record and Cover Sheet instructions.

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates even when work is submitted progressively in the form of a weekly journal/learning activities.

If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.
More Information:

Form to use:

Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.

More Information:;ID=g43abm17hc9w

Form to use:

Resubmissions (VET Programs):

If you are found to be unsuccessful in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is “CAG”.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Adjustments to Assessment

In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website: More Information:;ID=7usdbki1fjf31

Marking Guide (Competency):

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.

You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

Marking Guide (Grading)

After achieving competency we then grade your performance in the unit and you will achieve one of the following grades:

Final Grades table:

CHD             Competent with High Distinction
CDI               Competent with Distinction
CC                Competent with Credit
CAG             Competency Achieved – Graded
NYC              Not Yet Competent
DNS              Did Not Submit for assessment

Further information regarding the application of the grading criteria will be provided by your teacher.

Assessment Matrix

Course Overview: Access Course Overview