Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term1 2016

Course Code: EMPL7092C

Course Title: Work with diverse people

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C5357 - Diploma of Remedial Massage

Course Contact : Joshua Davies

Course Contact Phone: +61 3 9925 4333

Course Contact Email:joshua.davies@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Joanne Spriggs

+61 3 9925 4289

joanne.spriggs@rmit.edu.au

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people

Element:

2. Appreciate diversity and inclusiveness, and their benefits

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work
2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness
2.3 Use work practices that make environments safe for all
 

Element:

4. Promote understanding across diverse groups

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties
4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity
4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations
4.4 Address any difficulties with appropriate people and seek assistance when required
 

Element:

3. Communicate with people from diverse backgrounds and situations

Performance Criteria:

3.1 Show respect for diversity in communication with all people
3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence
3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible
3.4 Seek assistance from interpreters or other persons according to communication needs
 

Element:

1. Reflect on own perspectives

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases
1.2 Work with awareness of own limitations in self and social awareness
1.3 Use reflection to support own ability to work inclusively and with understanding of others
1.4 Identify and act on ways to improve own self and social awareness
 


Learning Outcomes



Details of Learning Activities

All class learning materials, notes and other key learning resources can be accessed via myRMIT at www.rmit.edu.au/learninghub.
A combination of activities will support student’s learning in this course, such as:
• Face-to-face &/or online lectures to cover theoretical and practical concepts for each topic in the course
• Students will learn to apply their skills and knowledge to work integrated learning (WIL) in the student & clinical practice environment, during simulations and classroom based learning
• Work experience &/or placements observation of performance in the workplace will be a valuable part of your learning experience
• Tutorial activities (individually and in teams) to discuss, debate, critique and consolidate your ideas and extend your understanding around key concepts within specific topics
• Online discussions and activities to support and collaborate with other students in your course and debate and discuss ideas
• Utilise and develop critical research and cognitive skills to find credible sources of health information
• Self-directed study time (eg. readings or activities around theory) to enhance and strengthen your knowledge and understanding of theoretical concepts
• To further facilitate learning students are strongly encouraged to use a range of communication tools between themselves and their course instructor as well as between themselves and fellow students by using the online learning platform
• It is strongly recommended that students partner up with fellow students in order to practice assessment, treatment and palpation techniques
 


Teaching Schedule

Work with diverse people

RMIT Wk                  Date                                  Class & Activities
17                       20th April         Introduction & cultural diversity in modern Australia
18                       27th April        Reflect on and accept cultural differences within the community & workplace
19                       4th May           Constitutional recognition for Aboriginal & Torres Strait Islander People
20                       11th May         Immigration Museum Tour
 


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

This unit is part of an integrated program.
You must demonstrate Performance and Knowledge Evidence of the unit in order to be deemed competent.
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.
You may be assessed by:
• Oral or written questioning
• Oral presentations
• Assignments and projects
• Direct observation of actual work practice
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and/or audio files
• Work-based activities
• Third-party feedback from a work supervisor/employer
Primary assessment involves on-going practical and applied assessment in a clinical workplace or simulated environment such as a supervised student clinic or at a Work Integrated Learning (WIL) placement activity.
 
Competency based training requires you to be in attendance in order for assessment to be undertaken.
 
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
 
All Assessment tasks should be performed or submitted by their due dates.
If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.) OR you do attend, but your performance has been affected, you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 2 working days of the due date. If Special Consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration  or speak to your Program Coordinator.
If due to illness or other unforeseen circumstance, you are unable to submit by the due date  (e.g. assignment, report, project etc.):
•         you may submit an APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK for an extension of time of up to seven (7) calendar days or less. This must be lodged with the Program Coordinator 1 working day before the original due date. If granted, you will have the opportunity to submit up to 7 days later than the original due date. For advice on this application please visit www.rmit.edu.au/students/assessment/extension  or speak to your Program Coordinator.
Or:
•         you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 2 working days of the due date. If Special Consideration is granted, you will be given the opportunity to submit the assessment task more than 7 days after the original due date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration  or speak to your Program Coordinator.
 
You are expected to prepare all assignments and other written work in a professional manner. More information on general academic study and writing skills can be found on the “Learning Lab” http://emedia.rmit.edu.au/learninglab/. All work submitted for assessment must be submitted electronically unless otherwise advised.
 
Students must keep a copy of all submitted assessments including electronic copies.
Harvard style is used for all referencing and for bibliography.
 RMIT University has a strict policy on academic integrity and plagiarism and. Please refer to the website for more information on this policy. www.rmit.edu.au/students/academic-integrity
 If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
 Your rights and responsibilities as a student can be found at http://www1.rmit.edu.au/students/rights-and-responsibilities 
This course assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced at www.rmit.edu.au/students/assessment
 Credit transfer and RPL
Credit transfer is available to students who have already completed the same or similar courses. Recognition of prior learning is available to students who have relevant prior skills or experience. Please refer to http://www.rmit.edu.au/browse;ID=8u7jborsx9dy
 
Assessment Tasks

1. Reflective Journal

2. Clinic skills Checklist


The skills and knowledge to be assessed within this unit replicate real work skills within the industry. 

 

<font size="3" face="Times New Roman">Assessment Matrix </font>

ASSESSMENT METHODS/TYPES OF EVIDENCE:<o:p></o:p>

 

 

Interview/ Verbal Questioning<o:p></o:p>

Self-Reflections<o:p></o:p>

Assignment/ Project<o:p></o:p>

Case Study or Role Play<o:p></o:p>

Third Party Verification<o:p></o:p>

Workplace Performance<o:p></o:p>

Research or Report<o:p></o:p>

Portfolio of Evidence<o:p></o:p>

Written Tasks<o:p></o:p>

<o:p> </o:p>

 

<o:p><font size="3"> </font></o:p>

 

 

<thead> </thead>
<h3 style="margin: 0cm 0cm 0pt; mso-add-space: auto">NATIONAL UNIT CODE : CHCDIV001<o:p></o:p></h3> <h3 style="margin: 0cm 0cm 0pt; mso-add-space: auto">NATIONAL UNIT NAME: Work with Diverse People <o:p></o:p></h3>

RMIT CODE: EMPL7092C<o:p></o:p>

Elements<o:p></o:p>

Performance Criteria<o:p></o:p>

Related Assessment Tasks<o:p></o:p>

Assessment Method/<o:p></o:p>

Types of Evidence  <o:p></o:p>

1.    Reflect on own perspectives<o:p></o:p>

1.1Identify and reflect on own social and cultural perspectives and biases<o:p></o:p>

Reflective Journal <o:p></o:p>

Assignment/<o:p></o:p>

Project  <o:p></o:p>

1.2Work with awareness of own limitations in self and social awareness<o:p></o:p>

Clinic Skills Checklist <o:p></o:p>

Workplace performance <o:p></o:p>

1.3Use reflection to support own ability to work inclusively and with understanding of others<o:p></o:p>

Reflective Journal<o:p></o:p>

Assignment/<o:p></o:p>

Project  <o:p></o:p>

1.4Identify and act on ways to improve own self and social awareness<o:p></o:p>

Reflective Journal<o:p></o:p>

Assignment/<o:p></o:p>

Project  <o:p></o:p>

2.    Appreciate diversity and inclusiveness, and their benefits<o:p></o:p>

2.1.        Value and respect diversity and inclusiveness across all areas of work<o:p></o:p>

Reflective Journal<o:p></o:p>

Assignment/<o:p></o:p>

Project  <o:p></o:p>

2.2.        Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness<o:p></o:p>

Clinic Skills Checklist<o:p></o:p>

Workplace performance<o:p></o:p>

2.3.        Use work practices that make environments safe for all<o:p></o:p>

Clinic Skills Checklist<o:p></o:p>

Workplace performance<o:p></o:p>

3.    Communicate with people from diverse backgrounds and situations<o:p></o:p>

3.1  Show respect for diversity in communication with all people<o:p></o:p>

Clinic Skills Checklist<o:p></o:p>

Workplace performance<o:p></o:p>

3.2  Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence<o:p></o:p>

Clinic Skills Checklist<o:p></o:p>

Workplace performance<o:p></o:p>

3.3  Where a language barrier exists, use effective strategies to communicate in the most efficient way possible<o:p></o:p>

Clinic Skills Checklist<o:p></o:p>

Workplace performance<o:p></o:p>

3.4  Seek assistance from interpreters or other persons according to communication needs<o:p></o:p>

Clinic Skills Checklist<o:p></o:p>

Workplace performance<o:p></o:p>

4.    Promote understanding across diverse groups<o:p></o:p>

4.1Identify issues that may cause communication misunderstandings or other difficulties<o:p></o:p>

Reflective Journal<o:p></o:p>

Assignment/<o:p></o:p>

Project  <o:p></o:p>

4.2Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity<o:p></o:p>

Reflective Journal<o:p></o:p>

Assignment/<o:p></o:p>

Project  <o:p></o:p>

4.3Make an effort to sensitively resolve differences, taking account of diversity considerations<o:p></o:p>

Clinic Skills Checklist<o:p></o:p>

Workplace performance<o:p></o:p>

4.4Address any difficulties with appropriate people and seek assistance when required<o:p></o:p>

Clinic Skills Checklist<o:p></o:p>

Workplace performance<o:p></o:p>

Assessment Conditions <o:p></o:p>

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as, using suitable facilities, equipment and resources<o:p></o:p>

Clinic Skills Checklist<o:p></o:p>

Workplace performance<o:p></o:p>

Performance Evidence  <o:p></o:p>

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:<o:p></o:p>

<o:p> </o:p>

<o:p> </o:p>

undertaken a structured process to reflect on own perspectives on diversity<o:p></o:p>

Reflective Journal<o:p></o:p>

Assignment/<o:p></o:p>

Project  <o:p></o:p>

recognised and respected the needs of people from diverse social and cultural backgrounds in at least 3 different situations:<o:p></o:p>

-      selected and used appropriate verbal and non verbal communication<o:p></o:p>

-      selected and used appropriate verbal and non verbal communication<o:p></o:p>

-      recognised situations where misunderstandings may arise from diversity and formed appropriate responses<o:p></o:p>

Clinic Skills Checklist<o:p></o:p>

Workplace performance<o:p></o:p>

Knowledge Evidence<o:p></o:p>

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:<o:p></o:p>

<o:p> </o:p>

<o:p> </o:p>

concepts of cultural awareness, cultural safety and cultural competence and how these impact different work roles<o:p></o:p>

Reflective Journal<o:p></o:p>

Assignment/<o:p></o:p>

Project  <o:p></o:p>

concepts and definitions of diversity<o:p></o:p>

Reflective Journal<o:p></o:p>

Assignment/<o:p></o:p>

Project  <o:p></o:p>

own culture and the community attitudes, language, policies and structures of that culture and how they impact on different people and groups<o:p></o:p>

Reflective Journal<o:p></o:p>

Assignment/<o:p></o:p>

Project  <o:p></o:p>

features of diversity in Australia and how this impacts different areas of work and life:<o:p></o:p>

-      political<o:p></o:p>

-      social<o:p></o:p>

-      economic<o:p></o:p>

-      cultural<o:p></o:p>

Reflective Journal<o:p></o:p>

Assignment/<o:p></o:p>

Project  <o:p></o:p>

legal and ethical considerations (international, national, state/territory, local) for working with diversity, how these impact individual workers, and the consequences of breaches:<o:p></o:p>

-      discrimination: age, disability, racial, sex<o:p></o:p>

Reflective Journal<o:p></o:p>

Assignment/<o:p></o:p>

Project  <o:p></o:p>

human rights:<o:p></o:p>

-      Universal declaration of human rights<o:p></o:p>

-      relationship between human needs and human rights<o:p></o:p>

-      frameworks, approaches and instruments used in the workplace<o:p></o:p>

-      rights and responsibilities of workers, employers and clients, including appropriate action when rights are being infringed or responsibilities not being carried out<o:p></o:p>

Reflective Journal<o:p></o:p>

Assignment/<o:p></o:p>

Project  <o:p></o:p>

key areas of diversity and their characteristics, including:<o:p></o:p>

-      culture, race, ethnicity<o:p></o:p>

-      disability<o:p></o:p>

-      religious or spiritual beliefs<o:p></o:p>

-      gender, including transgender<o:p></o:p>

-      intersex<o:p></o:p>

-      generational<o:p></o:p>

-      sexual orientation/sexual identity - lesbian, gay, bisexual, heterosexual<o:p></o:p>

Reflective Journal<o:p></o:p>

Assignment/<o:p></o:p>

Project  <o:p></o:p>

key aspects, and the diversity, of Australia’s Aboriginal and/or Torres Strait Islander cultures, including:<o:p></o:p>

-      social, political and economic issues affecting Aboriginal and/or Torres Strait Islander people<o:p></o:p>

-      own culture, western systems and structures and how these impact on Aboriginal and/or Torres Strait Islander people and their engagement with services<o:p></o:p>

Reflective Journal<o:p></o:p>

Assignment/<o:p></o:p>

Project  <o:p></o:p>

potential needs of marginalised groups, including:<o:p></o:p>

-      protective factors<o:p></o:p>

-      physical, mental and emotional health issues/care needs<o:p></o:p>

-      consideration of impacts of discrimination, trauma, exclusion and negative attitudes<o:p></o:p>

Reflective Journal<o:p></o:p>

Assignment/<o:p></o:p>

Project  <o:p></o:p>

resources that support individuals and organisations to embrace and respond to diversity.<o:p></o:p>

-      language and cultural interpreters<o:p></o:p>

-      imagery<o:p></o:p>

Reflective Journal<o:p></o:p>

Assignment/<o:p></o:p>

Project  <o:p></o:p>

influences and changing practices in Australia and their impact on the diverse communities that make up Australian society<o:p></o:p>

Reflective Journal<o:p></o:p>

Assignment/<o:p></o:p>

Project  <o:p></o:p>

impact of diversity practices and experiences on personal behaviour, interpersonal relationships, perception and social expectations of others<o:p></o:p>

Reflective Journal<o:p></o:p>

Assignment/<o:p></o:p>

Project  <o:p></o:p>

Foundation Skills<o:p></o:p>

<o:p> </o:p>

<o:p> </o:p>

Core Skills from the Australian Core Skills Framework (ACSF)<o:p></o:p>

&middot;         Reading<o:p></o:p>

Reflective Journal<o:p></o:p>

Assignment/<o:p></o:p>

Project  <o:p></o:p>

&middot;         Writing<o:p></o:p>

Reflective Journal<o:p></o:p>

Assignment/<o:p></o:p>

Project  <o:p></o:p>

Workplace performance<o:p></o:p>

&middot;         Oral Communication<o:p></o:p>

Clinic Skills Checklist<o:p></o:p>

Workplace performance<o:p></o:p>

&middot;         Numeracy<o:p></o:p>

<o:p> </o:p>

<o:p> </o:p>

&middot;         Learning<o:p></o:p>

Reflective Journal & clinic skills checklist<o:p></o:p>

Assignment/<o:p></o:p>

Project  <o:p></o:p>

Workplace performance<o:p></o:p>

Employability Skills from the Core Skills for Work Framework (CFW) <o:p></o:p>

<o:p> </o:p>

<o:p> </o:p>

1.    Navigate the world of work<o:p></o:p>

1a. Manage career and work life<o:p></o:p>

Reflective Journal & clinic skills checklist<o:p></o:p>

Assignment/<o:p></o:p>

Project  <o:p></o:p>

Workplace performance<o:p></o:p>

1b. Work with roles, rights and protocols <o:p></o:p>

Reflective Journal & clinic skills checklist<o:p></o:p>

Assignment/<o:p></o:p>

Project <o:p></o:p>

Workplace performance <o:p></o:p>

2.    Interact with others<o:p></o:p>

2a. Communicate for work<o:p></o:p>

Clinic skills checklist <o:p></o:p>

Workplace performance<o:p></o:p>

2b. Connect and work with  others<o:p></o:p>

Clinic skills checklist<o:p></o:p>

Workplace performance<o:p></o:p>

2c. Recognise and utilize diverse perspectives<o:p></o:p>

Reflective journal <o:p></o:p>

Workplace performance<o:p></o:p>

3.    Get the work done<o:p></o:p>

3a. Plan and organise<o:p></o:p>

Clinic skills checklist<o:p></o:p>

Workplace performance<o:p></o:p>

3b. Make decisions<o:p></o:p>

Clinic skills checklist<o:p></o:p>

Workplace performance<o:p></o:p>

3c. Identify and solve problems<o:p></o:p>

Clinic skills checklist<o:p></o:p>

Workplace performance<o:p></o:p>

3d. Create and innovate<o:p></o:p>

Clinic skills checklist<o:p></o:p>

Workplace performance<o:p></o:p>

3e. Work in a digital world<o:p></o:p>

Reflective journal<o:p></o:p>

Assignment/<o:p></o:p>

Project  <o:p></o:p>

      

 

<o:p><font size="3"> </font></o:p>

 

 


  


Assessment Tasks

Assessment Tasks

In order to be deemed satisfactory for this subject each student will need to complete the following assessment tasks:

1. A Reflective Journal: This task requires students to develop and reflect upon the necessary skills required to work respectfully with people from diverse social and cultural backgrounds. Students will be required to reflective and complete a series of questions and case studies relating to working with people from various cultures and communities. This task is due Wednesday 1st of June 2016.

2. A Clinic Skills Observation Log: Students will be required to complete a series of skills satisfactorily to the assessor during clinic.
 


Assessment Matrix

Course Overview: Access Course Overview