Course Title: Quality Improvement In The Workplace
Part B: Course Detail
Teaching Period: Term1 2011
Course Code: MIET7266
Course Title: Quality Improvement In The Workplace
School: 130T Engineering (TAFE)
Campus: City Campus
Program: C6011 - Advanced Diploma of Engineering (Aerospace)
Course Contact : Steven Bevan
Course Contact Phone: +61 3 9925 4137
Course Contact Email:steven.bevan@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Teacher: Bill Chau
Contact Detail: City Campus, Building 57 Level 5 Room 21
Telephone: +61 3 9925 4070
Email: bill.chau@rmit.edu.au
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
The purpose of this course is to develop the participant’s knowledge and skills to participate in individual and team-based quality improvement activities in the workplace.
This course equips the student with the skills to implement and monitor continuous improvement of systems and processes.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
EA047 Quality Improvement in the Workplace |
Learning Outcomes
1. Explain team-based quality improvement models.
2. Identify and apply quality improvement tools.
3. Describe the use and methods for team-based approaches to quality improvement.
4. Apply quality improvement tools and techniques in a team-based improvement project.
Details of Learning Activities
PowerPoint presentation, video, class discussion and simulated workplace tasks
Teaching Schedule
Week 1: Course Introduction, Team-based quality improvement models (Customers, Products, Services and Quality)
Week 2: Brief history of Quality Models, Shewhart model, Juran’s PCI, Kaizen
Week 3: Characteristics of effective quality improvement teams
Week 4: Identify, describe and apply descriptive, analytical and charting tools used in PDCA Quality Improvement
Week 5: Quality Improvement case studies, Quality Improvement tool investigation, evaluation and use
Week 6: Total Quality Management (TQM), ISO 9000 and ISO 14000
Week 7: Interpreting and applying of quality system in the aerospace industry
Week 8: Interfacing quality requirement with OH&S procedures
Week 9: Identifying processes, workplace regulations and ISO 9000 compliant documentation and specifications within the workplace environment
Week10: Teams, leadership, relationships and training in quality improvement
Learning Resources
Prescribed Texts
References
Other Resources
Books
• Alukal, G & Manos, A (2006) LEAN KAIZEN: A simplifies approach to Process Improvements (ASQ Quality Press, Wisconsin) (Carlton Library; 658.515 A471)
• Bicheno, J (2004) The New Lean Toolbox
• Brussee, W (2006) Managing Six Sigma
• Eckes, G (2001) Making Six Sigma Last
• Gross & McInnis, Kanban made simple: Demystifying and Applying Toyota’s Legendary Manufacturing Process (AMACON) 2003 (Carlton Library; 658.5 G878)
• Martin, K & Osterling, M (2007) The Kaizen Event Planner
DVDs:
• Kanban Visual Factory: Part 2A, Carlton library: Ref: AV658.5 P963
• How A factory Works (A case study): Carlton library: Ref AV670.42 H847
o batch components, Flow production assembly, Lean manufacture + just-in-time methods; teamwork impacts
o Solving manufacturing Problems (2004) Carlton library: Ref Av658.5 S691
Overview of Assessment
To successfully to complete this course the student is required to pass written assessment tasks and demonstrate skills and ability by completing practical tasks.
Assessment Tasks
Participants are required to complete three assessment tasks. Successful completion is achieved if you attain competency for each assessment task.
Assessment Matrix
Assignment One: Learning outcomes 1, 2, 3 and 4 (EA047)
Assignment Two: Elements 1, 2 and 3 (MEA 105B)
Project: Learning outcomes 1, 2, 3 and 4 (EA047) and Elements 1, 2 and 3 (MEA 105B)
Other Information
Academic Misconduct
Students are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism in oral or written presentations is the presentation of the work, idea or creation of another person, without appropriate referencing, as though it is one’s own. Plagiarism is not acceptable.
The use of another person’s work or ideas must be acknowledged. Failure to do so may result in charges of academic misconduct which carry a range of penalties including cancellation of results and exclusion from your course.
Students are responsible for ensuring that their work is kept in a secure place. It is also a disciplinary offence for students to allow their work to be plagiarized by another student. Students should be aware of their rights and responsibilities regarding the use of copyright material. It is strongly recommended that students refer to the RMIT 2001 Guidelines for Students or to the RMIT University Homepage
Course Overview: Access Course Overview