Course Title: Quality Improvement In The Workplace

Part B: Course Detail

Teaching Period: Term1 2011

Course Code: MIET7266

Course Title: Quality Improvement In The Workplace

School: 130T Engineering (TAFE)

Campus: City Campus

Program: C6011 - Advanced Diploma of Engineering (Aerospace)

Course Contact : Steven Bevan

Course Contact Phone: +61 3 9925 4137

Course Contact

Name and Contact Details of All Other Relevant Staff

Teacher: Bill Chau
Contact Detail: City Campus, Building 57 Level 5 Room 21
Telephone: +61 3 9925 4070

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

The purpose of this course is to develop the participant’s knowledge and skills to participate in individual and team-based quality improvement activities in the workplace.
This course equips the student with the skills to implement and monitor continuous improvement of systems and processes.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

EA047 Quality Improvement in the Workplace

Learning Outcomes

1. Explain team-based quality improvement models.
2. Identify and apply quality improvement tools.
3. Describe the use and methods for team-based approaches to quality improvement.
4. Apply quality improvement tools and techniques in a team-based improvement project.

Details of Learning Activities

PowerPoint presentation, video, class discussion and simulated workplace tasks

Teaching Schedule

Week 1: Course Introduction, Team-based quality improvement models (Customers, Products, Services and Quality)

Week 2: Brief history of Quality Models, Shewhart model, Juran’s PCI, Kaizen

Week 3:  Characteristics of effective quality improvement teams

Week 4: Identify, describe and apply descriptive, analytical and charting tools used in PDCA Quality Improvement

Week 5: Quality Improvement case studies, Quality Improvement tool investigation, evaluation and use

Week 6: Total Quality Management (TQM), ISO 9000 and ISO 14000

Week 7: Interpreting and applying of quality system in the aerospace industry

Week 8: Interfacing quality requirement with OH&S procedures

Week 9: Identifying processes, workplace regulations and ISO 9000 compliant documentation and specifications within the workplace environment

Week10: Teams, leadership, relationships and training in quality improvement

Learning Resources

Prescribed Texts


Other Resources

• Alukal, G & Manos, A (2006) LEAN KAIZEN: A simplifies approach to Process Improvements (ASQ Quality Press, Wisconsin) (Carlton Library; 658.515 A471)
• Bicheno, J (2004) The New Lean Toolbox
• Brussee, W (2006) Managing Six Sigma
• Eckes, G (2001) Making Six Sigma Last
• Gross & McInnis, Kanban made simple: Demystifying and Applying Toyota’s Legendary Manufacturing Process (AMACON) 2003 (Carlton Library; 658.5 G878)
• Martin, K & Osterling, M (2007) The Kaizen Event Planner

• Kanban Visual Factory: Part 2A, Carlton library: Ref: AV658.5 P963
• How A factory Works (A case study): Carlton library: Ref AV670.42 H847
o batch components, Flow production assembly, Lean manufacture + just-in-time methods; teamwork impacts
o Solving manufacturing Problems (2004) Carlton library: Ref Av658.5 S691

Overview of Assessment

 To successfully to complete this course the student is required to pass written assessment tasks and demonstrate skills and ability by completing practical tasks.

Assessment Tasks

Participants are required to complete three assessment tasks. Successful completion is achieved if you attain competency for each assessment task.

Assessment Matrix

Assignment One: Learning outcomes 1, 2, 3 and 4 (EA047)

Assignment Two: Elements 1, 2 and 3 (MEA 105B)

Project: Learning outcomes 1, 2, 3 and 4 (EA047) and Elements 1, 2 and 3 (MEA 105B)

Other Information

Academic Misconduct

Students are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism in oral or written presentations is the presentation of the work, idea or creation of another person, without appropriate referencing, as though it is one’s own. Plagiarism is not acceptable.

The use of another person’s work or ideas must be acknowledged. Failure to do so may result in charges of academic misconduct which carry a range of penalties including cancellation of results and exclusion from your course.

Students are responsible for ensuring that their work is kept in a secure place. It is also a disciplinary offence for students to allow their work to be plagiarized by another student. Students should be aware of their rights and responsibilities regarding the use of copyright material. It is strongly recommended that students refer to the RMIT 2001 Guidelines for Students or to the RMIT University Homepage

Course Overview: Access Course Overview