Course Title: Managing for Quality and Continuous Improvement

Part B: Course Detail

Teaching Period: Term1 2009

Course Code: MKTG5666

Course Title: Managing for Quality and Continuous Improvement

School: 130T Engineering (TAFE)

Campus: City Campus

Program: C6011 - Advanced Diploma of Engineering (Aerospace)

Course Contact : Elke Ferraro

Course Contact Phone: +61 3 9925 4070

Course Contact

Name and Contact Details of All Other Relevant Staff

Course Teacher: Nicholas Cree


Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

BUSM6114 Managing and Developing Teams
MIET7266 Quality Improvement in the Workplace

Course Description

The purpose of this course is to provide competency based training to enable participants to create, promote and maintain environments where quality, productivity enhancement and continuous improvement are integral to the culture, systems and processes of the organisation.
The course focuses on the implementations, statistical concepts, team management and interpretation of data through quality management and continuous improvement concepts and applications.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

NGMS212 Managing for Quality & Continuous Improvement (McDonalds)

Learning Outcomes

1. Explain the key concepts and practices of quality management and continuous improvement and the advantages for organisations and individuals.
2. Develop plans for implementing and maintaining quality management and continuous improvement programs.

Details of Learning Activities

case studies, guest speakers and excursion.

Teaching Schedule

Session NO.1. Introduction to quality philosophies including CI.

Session NO.2. Quality costs and quality advantages.

Session NO.3. Auditing and self inspection. Checking of outputs and inputs.

Session NO.4. Strategies for implementation including industry legislation.

Session NO.5.Statistical concepts including control charts.

Session NO.6. Interpreting qualitative data.

Session NO.7. Management of quality including quality circle.

Session NO.8. Review.

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Assessment for this course consists of a written Case Study Report worth 100%.

Assessment Tasks

Participants are required to complete two assessment tasks. The first assessment task is an individual report worth 70%. The second assessment task (30%) is a final closed-book test.

Assessment Matrix

Course Overview: Access Course Overview