Course Title: Manage workplace issues

Part A: Course Overview

Program: C6054

Course Title: Manage workplace issues

Portfolio: DSC

Nominal Hours: 75.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global Studies, Soc Sci & Plng

Face-to-Face or Workplace

Term2 2010

Course Contact: Mary Collins

Course Contact Phone: +61 3 99254598

Course Contact Email:

Course Description

In this unit you will develop the knowledge and skills for implementing appropriate people management processes and structures to maximise work outcomes in the disability and/or community services sector.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Students are assumed to be experienced disability staff working in the disability or community services fields.

National Competency Codes and Titles

National Element Code & Title:

CHCORG7B Manage workplace issues


1. Management of staff planning and recruitment
2. Management of work allocation
3. Evaluation of work group effectiveness
4. Implementation of disciplinary and grievance procedures

Learning Outcomes

By completing this unit you will achieve and demonstrate competence in the following elements:  

  1. management of staff planning and recruitment
  2. management of work allocation
  3. evaluation of work group effectiveness
  4. implementation of disciplinary and grievance procedures

Overview of Assessment

Assessment will be through a mix of in-class tasks, workplace based projects and a workplace assessment. A workplace assessment appointment will be undertaken once per year with each student to allow students to present and discuss workplace evidence.