Course Title: Undertake process improvement to reduce costs and improve quality service

Part A: Course Overview

Program: C6065

Course Title: Undertake process improvement to reduce costs and improve quality service

Portfolio: SET

Nominal Hours: 40.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
MIET7293C	City Campus	TAFE	130T Engineering (TAFE)	Face-to-Face

Course Contact: Stephen Larsen

Course Contact Phone: 03 9925 4742

Course Contact Email: stephen.larsen@rmit.edu.au

Course Description

Includes encouraging all staff in reviewing working processes and procedures and implementing agreed changes to facilitate improved methods.

Pre-requisite Courses and Assumed Knowledge and Capabilities

NONE

National Competency Codes and Titles

National Element Code & Title:	PRSIR31A Undertake process improvement to reduce costs and improve quality service
Elements:	Arrange implementation of viable change
	Assess viability of new ideas
	Develop alternatives for process improvement
	Encourage development of ideas for improvement
	Identify opportunities for process change

Learning Outcomes

This course assists the learners to develop the following areas of knowledge and skills:

Quality Planning: Company quality policy and procedures. Customer relations procedures. Process methods for gathering information. Security risk management. Ideas analysis. Planning and organising. Basic statistical analysis.

Process Improvement: Basic tools of quality improvement eg. charts, histograms, questionnaires, staff performance assessment. Problem solving and analysis.

Overview of Assessment

The assessment is done through a combination of:
• Written test
• Production of portfolio include work example, client reports or management reports