Course Title: Apply quality management techniques

Part B: Course Detail

Teaching Period: Term2 2011

Course Code: MIET7301C

Course Title: Apply quality management techniques

School: 130T Engineering (TAFE)

Campus: City Campus

Program: C6069 - Advanced Diploma of Engineering Technology

Course Contact : Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact

Name and Contact Details of All Other Relevant Staff

Dr. Frank (Yanan) Wang

Telephone: +61 3 9925 4310

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit of competency specifies the outcomes required to enhance project outcomes through the application of the quality policy by contributing to quality planning, applying quality policies and procedures, and contributing to continuous improvement within projects.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBPM404A Apply quality management techniques


Apply quality policies and procedures.

Performance Criteria:

1.1Quality management and continuous improvement philosophies, concepts, practices and techniques are described
1.2Characteristics and advantages of effective quality and continuous improvement cultures are examined and their relationship to innovation is explained
1.3Potential advantages and possible associated costs of quality management and continuous improvement models and methods are described
1.4The implications of quality management and continuous improvement implementation on organisational culture, inputs, outputs, and systems and identified and explained


Contribute to continuous improvement.

Performance Criteria:

2.1Alternative strategies or methods of implementing and maintaining quality management and continuous improvement programs and those to achieve a culture of quality, change and continual improvement are described and compared
2.2Criteria for selection of implementation strategies are detailed
2.3Strategies and detailed implementation plans are proposed and justified
2.4Strategies, systems or actions to encourage and maintain continuous improvement are recommended.


Contribute to quality planning.

Performance Criteria:

Criteria for selection of implementation strategies are detailed
Strategies and detailed implementation plans are proposed and justified
Potential advantages and possible associated costs of quality management and continuous improvement models and methods are described

Learning Outcomes

Details of Learning Activities

The purpose of this learning unit is to provide competency based training to enable participants to create, promote and maintain environments where quality, productivity enhancement and continuous improvement are integral to the culture, systems and processes of the organisation.

Teaching Schedule

Lesson 1: Welcome to Module, Defining quality, Focus on customer

Lesson 2: Core Concepts and Principles of Quality Management

Lesson 3: Quality Gurus, PDCA Cycle, Quality Costs, Training and Teams

Lesson 4: Tools and Techniques, Data Collection and Problem solving

Lesson 5: Quality Assurance

Lesson 6: Concepts of TQM, Analyse the organisational elements that support TQM, Use statistical tools for quality measurement

Lesson 7: Implementation Strategies –Strategic, Implementation Strategies -Operational

Lesson 8: Managing change, Effective communication

Lesson 9: Continuous improvement, Benchmarking, Australian Quality Awards

Lesson 10: Review content

Lesson 11: Final exam

Learning Resources

Prescribed Texts


Other Resources

1. Dale H Besterfield, Carol Besterfield-Minca, Glen H Besterfield, 2003, Total Quality Management, Prentice Hall, Australia
2. Masaki, Imai Kaizen – The key to Japan’s competitive success McGraw Hill
3. Kaizen-Teinan 2 Guiding continuous improvement through employee suggestions Productivity Press
4. Project Management - A Systems Approach to Planning, Scheduling, and Controlling, 9th Edition-Kerzner, Harold, 2006, John Wiley & Sons
5. David L Goetsch, Stanley B Davis – Quality Management - Introduction to Total Quality Management for Production, Processing, and Services, 5th Edition, Pearson Prentice Hall
6. Glassop L, 1995, The road to quality: turning effort into reward, Prentice Hall, Australia
7. Open Training Advanced Quality Concepts NQ04/LG.
8. Open Training & Education Network, 1993, Video, Managing for Quality

Student resource drive: S:\Mechanical & Manufacturing Students\MIET7301C Apply Quality Management Techniques 2011 - Dr.Frank Wang

Overview of Assessment

Students will be required to show competency with the submission of an individual  report (including case study)

Assessment Tasks

The first two assessment tasks (60% total) address Learning Outcome 1 & 2.
The last assessment task (40%) is a open book final examination at the end of the course.

Assessment Item 1 (20%): group assignment
Assessment Item 2 (40%): group assignment
Assessment Item 3 (40%): open book examination

Assessment Matrix

Course Overview: Access Course Overview