Course Title: Apply quality management techniques
Part B: Course Detail
Teaching Period: Term2 2011
Course Code: MIET7301C
Course Title: Apply quality management techniques
School: 130T Engineering (TAFE)
Campus: City Campus
Program: C6069 - Advanced Diploma of Engineering Technology
Course Contact : Program Manager
Course Contact Phone: +61 3 9925 4468
Course Contact Email:engineering-tafe@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Dr. Frank (Yanan) Wang
Telephone: +61 3 9925 4310
Email: Yanan.wang@rmit.edu.au
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit of competency specifies the outcomes required to enhance project outcomes through the application of the quality policy by contributing to quality planning, applying quality policies and procedures, and contributing to continuous improvement within projects.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBPM404A Apply quality management techniques |
Element: |
Apply quality policies and procedures. |
Performance Criteria: |
1.1Quality management and continuous improvement philosophies, concepts, practices and techniques are described |
Element: |
Contribute to continuous improvement. |
Performance Criteria: |
2.1Alternative strategies or methods of implementing and maintaining quality management and continuous improvement programs and those to achieve a culture of quality, change and continual improvement are described and compared |
Element: |
Contribute to quality planning. |
Performance Criteria: |
Criteria for selection of implementation strategies are detailed |
Learning Outcomes
Details of Learning Activities
The purpose of this learning unit is to provide competency based training to enable participants to create, promote and maintain environments where quality, productivity enhancement and continuous improvement are integral to the culture, systems and processes of the organisation.
Teaching Schedule
Lesson 1: Welcome to Module, Defining quality, Focus on customer
Lesson 2: Core Concepts and Principles of Quality Management
Lesson 3: Quality Gurus, PDCA Cycle, Quality Costs, Training and Teams
Lesson 4: Tools and Techniques, Data Collection and Problem solving
Lesson 5: Quality Assurance
Lesson 6: Concepts of TQM, Analyse the organisational elements that support TQM, Use statistical tools for quality measurement
Lesson 7: Implementation Strategies –Strategic, Implementation Strategies -Operational
Lesson 8: Managing change, Effective communication
Lesson 9: Continuous improvement, Benchmarking, Australian Quality Awards
Lesson 10: Review content
Lesson 11: Final exam
Learning Resources
Prescribed Texts
References
Other Resources
1. Dale H Besterfield, Carol Besterfield-Minca, Glen H Besterfield, 2003, Total Quality Management, Prentice Hall, Australia
2. Masaki, Imai Kaizen – The key to Japan’s competitive success McGraw Hill
3. Kaizen-Teinan 2 Guiding continuous improvement through employee suggestions Productivity Press
4. Project Management - A Systems Approach to Planning, Scheduling, and Controlling, 9th Edition-Kerzner, Harold, 2006, John Wiley & Sons
5. David L Goetsch, Stanley B Davis – Quality Management - Introduction to Total Quality Management for Production, Processing, and Services, 5th Edition, Pearson Prentice Hall
6. Glassop L, 1995, The road to quality: turning effort into reward, Prentice Hall, Australia
7. Open Training Advanced Quality Concepts NQ04/LG.
8. Open Training & Education Network, 1993, Video, Managing for Quality
Student resource drive: S:\Mechanical & Manufacturing Students\MIET7301C Apply Quality Management Techniques 2011 - Dr.Frank Wang
Overview of Assessment
Students will be required to show competency with the submission of an individual report (including case study)
Assessment Tasks
The first two assessment tasks (60% total) address Learning Outcome 1 & 2.
The last assessment task (40%) is a open book final examination at the end of the course.
Assessment Item 1 (20%): group assignment
Assessment Item 2 (40%): group assignment
Assessment Item 3 (40%): open book examination
Assessment Matrix
Course Overview: Access Course Overview