Course Title: Develop, Manage and Maintain Quality Systems

Part B: Course Detail

Teaching Period: Term2 2013

Course Code: MIET7304C

Course Title: Develop, Manage and Maintain Quality Systems

School: 130T Engineering (TAFE)

Campus: City Campus

Program: C6069 - Advanced Diploma of Engineering Technology

Course Contact : Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact

Name and Contact Details of All Other Relevant Staff

Dr. Daniela Achim

Telephone: +61 3 9925 4523


Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit of competency covers the skills and knowledge required to establish, maintain and control an enterprise quality system. It also covers the skills and knowledge needed to lead people, manage systems and build quality into all enterprise systems and operations.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

MTMPS5603A Develop, Manage and Maintain Quality Systems


Communicate quality outcomes.

Performance Criteria:

5.1 Certification of product and processes consistent with quality
outcomes is completed according to customer and regulatory
5.2 Regulatory authorities and agencies are promptly notified of
breaches and non compliance incidents.
5.3 Quality outcomes are used to promote public confidence in
enterprise products and services.


Continuously improve the quality system.

Performance Criteria:

4.1 Impacts of quality system on enterprise operations are
monitored and reviewed.
4.2 Responses to customer complaints and requests are resolved
and used to improve the system.
4.3 Procedures for the ongoing identification and resolution of
issues are established.
4.4 Quality system is updated for changes in process, technical
information, customer and regulatory requirements.
4.5 Stakeholders are included in decision making and continuous
improvement processes and strategies.
4.6 Quality results, findings and conclusions are fed into
improvement processes.
4.7 Costs and benefits of the quality system are analysed.
4.8 Quality goals and targets are continuously reviewed.


Design and prepare for quality system.

Performance Criteria:

2.1 Quality systems are selected and designed to meet enterprise,
customer and regulatory requirements.
2.2 Quality principles underpin all enterprise operations to achieve
business goals and performance standards.
2.3 Responsibilities for development, implementation and operation
of the system are clearly defined and communicated.
2.4 Personnel from all levels and areas of the organisation are
involved in the development and implementation of the quality
2.5 System components, procedures and supporting documentation
are developed and validated.
2.6 Consultative and communication strategies are developed to
link quality system with all aspects of enterprise operations.
2.7 Supplier/contractor service standards and audit requirements are
determined and negotiated.
2.8 Performance measures and indicators are developed to measure
performance against policies, goals and performance standards


Establish requirements of the quality system.

Performance Criteria:

1.2 Legislative requirements for enterprise quality systems are
1.3 Scope and objectives of the quality system are determined,
including links with all enterprise operations, customers, suppliers
and contractors.
1.4 Quality performance standards, including customer and supplier
service standards, are established consistent with the direction and
goals of the enterprise.
1.5 Resource requirements are identified and included in financial,
human resource and operational plans.


Implement and monitor quality system

Performance Criteria:

3.1 Implementation plan is prepared and resourced.
3.2 Training plans to provide personnel at all levels with quality
concepts and skills are prepared and resourced.
3.3 Quality system requirements and customer focus are addressed
in the establishment, operation and evaluation of all enterprise
3.4 Control and preventive action measures are identified and
3.5 Corrective action procedures are developed and monitored.
3.6 Procedures for reporting, recording and responding to non
conformances and non compliances are established.
3.7 Customer and supplier service standards are monitored and
3.8 Quality data is collected, analysed and implications reported.
3.9 Quality costs and performance are monitored.
3.10 Quality system is prepared for external review and approval
by relevant authorities.

Learning Outcomes

Details of Learning Activities

Students will participate in a variety of learning and simulated work activities to demonstrate an understanding of typical development, management and maintainance of quality systems encountered in meeting the workplace performance requirenments and compliance standards.

Teaching Schedule

Please note: while your teacher will cover all the materials in the schedule, the weekly teaching and assessment order is subject to change depending on class needs and availability of resources.Students are required to self study the learning materials for the hours not scheduled in teaching schedule.



Introduction and Overview of the subject 

Key concepts, philosophies and tools of quality management

Principles of Quality Management,
Quality Gurus 

2Management and organisational structure of the enterprise and its impact on
enterprise systems
3The role Audits play in quality Systems
Documentation requirements of the quality system, including levels, and their roles
in the functioning of the system, including the requirement for effective and secure
quality record keeping systems.
4Enterprise goals and directions and their implications for the quality system. Process capability
5 Applicable quality standards, regulations, codes, legislation and customer requirements for the quality system and explain the implications for the enterprise
6Legal requirements for the establishment and maintenance of the enterprise QA
system including responsibilities for reporting breaches to authorities and
implementing audit findings
7Principles and functions of hazard analysis and control, validation, including auditing, and verification in quality systems.


Learning Resources

Prescribed Texts


J Ryall, J Kruithof, (2001), The Quality Systems Handbook.

J S Oakland, (1995), Total Quality Management.

R Burke, (2007), Project Management Techniques

Dowling, Carew, Hadgraft, (2011), Engineering your Future

Other Resources

1. Dale H Besterfield, Carol Besterfield-Minca, Glen H Besterfield, 2003, Total Quality Management, Prentice Hall, Australia
2. Masaki, Imai Kaizen – The key to Japan’s competitive success McGraw Hill
3. Kaizen-Teinan 2 Guiding continuous improvement through employee suggestions Productivity Press
4. Project Management - A Systems Approach to Planning, Scheduling, and Controlling, 9th Edition-Kerzner, Harold, 2006, John Wiley & Sons
5. David L Goetsch, Stanley B Davis – Quality Management - Introduction to Total Quality Management for Production, Processing, and Services, 5th Edition, Pearson Prentice Hall
6. Glassop L, 1995, The road to quality: turning effort into reward, Prentice Hall, Australia
7. Open Training Advanced Quality Concepts NQ04/LG.
8. Open Training & Education Network, 1993, Video, Managing for Quality

Student resource S drive and Blackboard

Overview of Assessment

Assessment may incorporate of a variety of methods including written / oral activities and demonstration of practical skills to the relevant industry standards. Participants are required to submit assessment activities to their teacher / assessor. Feedback will be provided throughout the course.

Evidence can be gathered through a variety of ways including:
• observation of processes and procedures;
• oral and/or written questioning on required knowledge and skills;
• testimony from supervisors, colleagues, clients and/or other appropriate persons;
• inspection of the final product or outcome;
• a portfolio of documentary evidence.

Assessment Tasks

1. Group assignment 30%  

2. Closed book exam 70%

Assessment Matrix

1Group assignment1 - 5
2Closed book exam1 - 5

All assessment tasks need to be succesfully completed to demonstrate competence. Courses delivered in accordance with competency-based assessment, but which also utilise graded assessment.

CHD: Competent with High Distinction
CDI: Competent with Distinction
CC: Competent with Credit
CAG: Competency Achieved – Graded
NYC: Not Yet Competent
DNS: Did Not Submit for assessment

Other Information

Study and learning Support:

Study and Learning Centre (SLC) provides free learning and academic development advice to you.
Services offered by SLC to support your numeracy and literacy skills are:

assignment writing, thesis writing and study skills advice
maths and science developmental support and advice
English language development

Please Refer to find more information about Study and learning Support

Disability Liaison Unit:

If you are suffering from long-term medical condition or disability, you should contact Disability Liaison Unit to seek
advice and support to complete your studies.

Please Refer to find more information about services offered by Disability Liaison Unit

Late submission:

If you require an Extension of Submittable Work (assignments, reports or project work etc.) for 7 calendar days or less
(from the original due date) and have valid reasons, you must complete and lodge an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior
Educator/ Program Manager. The application must be lodged no later than one working day before the official due date. You will be notified within no more than 2 working days of the date of lodgment as to whether the extension has been granted.

If you seek an Extension of Submittable Work for more than 7 calendar days (from the original due date) must lodge an Application for Special
Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than 2 working days after the official due date.

Submittable Work (assignments, reports or project work etc.) submitted late without approval of an extension will not
be accepted or marked.

Special consideration:

Please Refer;ID=riderwtscifm to find more information about special consideration


Plagiarism may occur in oral or written presentations. Plagiarism is the presentation of another person’s woprk, idea or creation as one’s own; without appropriate referencing. Plagiarism is not acceptable. The use of another person’s work or ideas must be acknowledged. Failure to do so may result in charges of academic misconduct, which may result in cancellation of results and exclusion from our course.

Please Refer: to find more information about plagiarism.

Other Information:

All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.

Course Overview: Access Course Overview