Course Title: Consumer Protection Law

Part A: Course Overview

Program: C6070

Course Title: Consumer Protection Law

Portfolio: BUS

Nominal Hours: 51.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


650T TAFE Business


Term1 2008,
Term1 2009,
Term1 2010

Course Contact: John Marshall

Course Contact Phone: +61 3 9925 5453

Course Contact Email:

Course Description

This module covers need for consumer protection, obligations of suppliers of goods and services, liabilities of manufacturers for faulty or unsafe products, product safety and product information, occupational licensing, consumer credit, redress for consumer complaints.

Pre-requisite Courses and Assumed Knowledge and Capabilities

LAW5040 Legal Process [VBM898]
LAW5043 Law of Contract [VBM895]

National Competency Codes and Titles

National Element Code & Title:

VBM905 Consumer Protection Law

Learning Outcomes

1. Analyse and assess the need for consumer protection and outline the areas covered by consumer protection laws.
2. Identify and analyse the structure and main provisions of the Competition and Consumer Act 2010.
3. Analyse and assess the legal obligations of a supplier of goods or services and specify the use of exclusion clauses in relation to case study material.
4. Analyse and assess the obligations of manufacturers and the rights of consumers to compensation under the law of tort and the Competition and Consumer Act 2010 in relation to faulty products.
5. Analyse and outline the liability of manufacturers for unsafe products under Part VA of the Competition and Consumer Act 2010.
6. Analyse legislation improving product safety and product information standards.
7. Identify and analyse the types of credit available, their relative advantages and disadvantages, and the requirements on the part of the credit provider and the consumer.
8. Analyse and evaluate the bodies available to protect the rights of the consumer and discuss their operations.

Overview of Assessment

Assessment will consist of written tests and an assignment.