Course Title: Manage people

Part B: Course Detail

Teaching Period: Term1 2010

Course Code: BUSM5733C

Course Title: Manage people

School: 650T TAFE Business

Campus: City Campus

Program: C6074 - Advanced Diploma of Information Technology

Course Contact : Catherine Han Lin

Course Contact Phone: +61 3 9925 1336

Course Contact Email:catherinehan.lin@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Joyce Liang

joyce.liang@rmit.edu.au

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit specifies the outcomes required to manage and lead team members within an organisation. This includes determining work allocations; implementing performance management processes; addressing issues related to own personal leadership style and performance within the work team; demonstrating leadership; building commitment within the team; and analysing, reviewing and evaluating the effectiveness of human resource management processes in line with the objectives of the work team and the organisation.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBFLM514A Manage people

Element:

Manage performance of individuals in teams
Address performance related issues
Address issues and problems of individuals in teams
Build support and commitment within the work team
Review and evaluate management of individuals within the work team

Performance Criteria:

1.1 Performance management systems/plans are developed and/or implemented in consultation with relevant personnel in accordance with documented processes, timelines and legal requirements, particularly OHS regulations
1.2 Work and resources required by the operational plan are allocated in consultation with relevant personnel
1.3 Strategies including mentoring and coaching are developed to ensure that team members are actively encouraged and supported in assessing their own competence, identifying their own learning needs and identifying a range of learning opportunities
2.1 Systems are established to ensure that the efforts of team members are monitored and that formal and informal feedback is provided in a constructive manner
2.2 Performance above expectations is identified and reinforced through recognition and continuous feedback
2.3 Performance below expectations is identified and a development plan for improved performance is negotiated, agreed on and documented in accordance with organisational and legal requirements
2.4 Action plans for improving performance are established, monitored, documented and reported in accordance with organisational and legal requirements
3.1 Potential and current issues and problems arising within the work team are identified and actedon in accordance with organisation policies and legal requirements and, as appropriate, in consultation with concerned parties
3.2 Advice, support and expertise is sought from specialised human resource services as required, to resolve issues and problems
3.3 Issues and problems that impact on individual team members are followed through and resolved with concerned individuals/parties
4.1 Management performance and behaviour meets the organisation's requirements, provides leadership and serves as a positive role model for others
4.2 Personal performance supports organisation policies, codes of conduct and values and contributes to the development of an organisation which has integrity and credibility
4.3 Own performance is monitored and adjusted to ensure it aligns with key performance indicators and organisational goals
4.4 Team members are treated in a fair and equal manner and individual differences and abilities are identified and accommodated
4.5 Effective communication channels and processes with management and between relevant stakeholders are developed and maintained
5.1 Data and information on the effectiveness of performance management systems/plans for individuals within the work team are collected, analysed, reported and evaluated to aid future planning
5.2 Advice and recommendations for performance management systems/plans for individuals within the work team are provided to management
5.3 Improvements and changes agreed with individual team members are implemented and monitored in line with objectives of the work team and the organisation


Learning Outcomes



Details of Learning Activities

Theory sessions, practical lab sessions, tutorial sessions, assignments and homework.


Teaching Schedule

The total number of scheduled hours of teaching, learning and assessment involved in this course includes all planned activities including face to face classes, lectures, workshops and seminars; workplace visits, online learning and other forms of structured teaching and learning. The total scheduled hours also covers the amount of effort required to undertake, evaluate and complete all assessment requirements, including observation of work performance, discussions with supervisors and others providing third party evidence and one on one and group assessment sessions with students.

 
Week beginning
Topic/Learning ActivitiesAssessment TasksNational Codes
Week 1
8th Feb
Introduction to course. Explanation of integration concepts. Team and manager roles discussed.Class ActivitiesICAA6157A
BSBEBUS609A
ICAA6149A
PSPPM601B
BSBFLM514A
Week 2
15th Feb

Managing People. Performance management for teams. Team activities. Knowledge Management

Class ActivitiesICAA6157A
BSBEBUS609A
ICAA6149A
PSPPM601B
BSBFLM514A
Week 3
22nd Feb
Knowledge Management and e-business, Performance Management
Project given out. Client interview questions. Project initiation and scope drafts, knowledge management analysisICAA6157A
BSBEBUS609A
ICAA6149A
PSPPM601B
BSBFLM514A
Week 4
1st Mar
Requirements determination and translationDraft BRS, project templates, team contract, performance management plans for projectICAA6157A
BSBEBUS609A
ICAA6149A
PSPPM601B
BSBFLM514A
Week 5
8th Mar (Labour Day Monday 8th March)
Project requirementsWBS with baseline, scope finalised
Database and website requirements
Knowledge management requirements and strategy, feasibility study
Quality plans draft
ICAA6157A
BSBEBUS609A
ICAA6149A
PSPPM601B
BSBFLM514A
Week 6
15th Mar
Project designWBS tracking, Project status reports, (change control as needed)
Knowledge management feasibility report
ICAA6157A
BSBEBUS609A
ICAA6149A
PSPPM601B
BSBFLM514A
Week 7
22nd Mar
Project designWBS tracking, Project status reports, (change control as needed)
Quality plans due
ICAA6157A
BSBEBUS609A
ICAA6149A
PSPPM601B
BSBFLM514A
Week 8
29th Mar
Project designWBS tracking, Project status reports, (change control as needed)
Quality policy documents draft
ICAA6157A
BSBEBUS609A
ICAA6149A
PSPPM601B
BSBFLM514A
VACATIONMID SEMESTER (EASTER) BREAK – 1st Apr – 7th Apr  

Week 8

8th April

Project designWBS tracking, Project status reports, (change control as needed)
Quality policy documents draft
ICAA6157A
BSBEBUS609A
ICAA6149A
PSPPM601B
BSBFLM514A
Week 9
12th Apr
Project designERDs due, finalised BRS due
WBS tracking, Project status reports, (change control as needed)
ICAA6157A
BSBEBUS609A
ICAA6149A
PSPPM601B
BSBFLM514A
Week 10
19th Apr
Database and Website build Performance reviews conducted and reported Performance strategy reports
WBS tracking, Project status reports, (change control as needed)
ICAA6157A
BSBEBUS609A
ICAA6149A
PSPPM601B
BSBFLM514A
Week 11
26th Apr (Anzac Day 26th)
Database and Website build
Quality control
 WBS tracking, Project status reports, (change control as needed)
Quality control reports
ICAA6157A
BSBEBUS609A
ICAA6149A
PSPPM601B
BSBFLM514A
Week 12
3rd May
Database and Website build WBS tracking, Project status reports, (change control as needed) ICAA6157A
BSBEBUS609A
ICAA6149A
PSPPM601B
BSBFLM514A
Week 13
10th May
Database and Website build
Quality control
 WBS tracking, Project status reports, (change control as needed) ICAA6157A
BSBEBUS609A
ICAA6149A
PSPPM601B
BSBFLM514A
Week 14
17th May
Database and Website prototype implementation
Performance reviews conducted
Quality checks conducted
 WBS tracking, Project status reports, (change control as needed)ICAA6157A
BSBEBUS609A
ICAA6149A
PSPPM601B
BSBFLM514A
Week 15
24th May
Report to stakeholders
Handover of project to client
Planning for project phase 2
 Project status reports
WBS tracking, Project status reports, (change control as needed)
Quality control reports finalised
Lessons learned reports
Presentations
ICAA6157A
BSBEBUS609A
ICAA6149A
PSPPM601B
BSBFLM514A

Week 16
31st May

Week 17

7th June

Portfolio submissions and final assessment Portfolio submissions and final assessmentICAA6157A
BSBEBUS609A
ICAA6149A
PSPPM601B
BSBFLM514A
Week 18Review and Feedback ICAA6157A
BSBEBUS609A
ICAA6149A
PSPPM601B
BSBFLM514A


Learning Resources

Prescribed Texts

Schwalbe, K. 2007, Information Technology Project Management, 5th ed. Thomson Course Technology, Boston, Mass

978-1-4239-01


References


Other Resources

PMBOK


Overview of Assessment

Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects and in class exercises, written tests, practical problem solving exercises, presentations, practical tests and a final exam. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

Students will be provided with feedback throughout the course to check their progress.


Assessment Tasks

1. Team contract and performance plan This assessment reflects on how to plan for team performance 

2. Project Progress Reports including issues This assessment allows learners to create processes for tracking performance and identifying issues

3. Report on strategies used to improve performance This assessment encourages students to evaluate their management strategies

4. Lessons learnt This assessment allows team members to provide feedback to the manager

5. Final examination This assessment allows the learner to demonstrate and apply their learning in an examination situation


Assessment Matrix

BSBFLM514A

Manage people

Assessment 1(CA/NYC)
20% 
Assessment 2
(CA/NYC) 20%
Assessment 3
(CA/NYC)
20%
Assessment 4 (CA/NYC)
20%
 Assessment 5
(CA/NYC)
Manage performance of individuals in teams XX  X
Address performance related issues  XX X
Address issues and problems of individuals in teams  XX X
Build support and commitment within the work team   XX

 

Other Information

Competency and grading requirements:

To be deemed competent students must demonstrate an understanding of all elements of each competency. Assessment methods have been designed to measure achievement of each competency in a flexible manner over multiple tasks.
Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

All assessments for this course must be completed to achieve CA (Competency Achieved) grade.
Each assessment task will also carry a numerical weighting to be used for grading purposes. The grade applied to this weighting will only be awarded if a CA has been achieved in all compulsory assessment tasks.
If a student has been marked NYC (Not Yet Competent) in any of the assessment tasks, the weighting will carry no value until the student has obtained CA.
If a CA is achieved on re-assessment then a maximum mark of 50% of the original weighting will be granted for that assessment.
Reassessments will only be granted to students who were either unsuccessful in the first attempt or have an approved special consideration application.
An final graded assessment worth 20% will be offered to students who have achieved CA

Sustainability
In adherence with RMIT’s commitment to sustainability, course teachers will seek to incorporate environmental concerns in the facilitation of this course. These include, but are not limited to:
• Conserving natural resources
• Using recycled materials wherever possible
• Minimising pollution
• Applying energy savings measures
• Reducing waste
Students are encouraged to identify and follow environmental and resource efficient ways of working whilst studying this course.

Course Overview: Access Course Overview