Course Title: Implement change management processes

Part B: Course Detail

Teaching Period: Term2 2011

Course Code: BUSM7783C

Course Title: Implement change management processes

School: 650T TAFE Business

Campus: City Campus

Program: C6074 - Advanced Diploma of Information Technology

Course Contact : Swati Dave

Course Contact Phone: +61 3 9925 5811

Course Contact Email:swati,dave@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Catherine Han-Lin
Phone: +61 3 9925 51336
Email: catherinehan.lin@rmit.edu.au

Joyce Liang
Phone: +61 3 9925 5464
Email: Joyce.liang@rmit.edu.au

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

This course is co-delivered and co-assessed holistically along with Three (3) other competencies: BUSM 5732C Facilitate and capitalise on change and innovation; BUSM 7782C Identify & Implement e-business innovation and MIET 5782C Facilitate continuous improvement.

Course Description

This unit defines the competency required to apply techniques that facilitate the planning, implementation and monitoring of information technology change.

If you are undertaking this course in Melbourne from semester 2, 2012 onwards your teacher will advise you if you require access to a computer for the course. It is recommended that you have access to a mobile computing device to allow greater flexibility in terms of where you can work on campus outside class times.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICAI6187A Implement change management processes

Element:

Plan IT system changes
Identify technology system change needs
Implement change
Monitor and review implementation

Performance Criteria:

1. Plan IT system change

1.1 Research and develop change procedures and conventions
1.2 Develop IT change management plan
1.3 Identify key personnel responsible for change management policies and procedures
1.4 Train staff and management in change management procedures and polices
1.5 Evaluate current IT system to determine changing user or business patterns
1.6 Identify key personnel responsible for authorising and implementing change management plan

2. Identify technology system change needs

2.1 Determine current IT benchmarks
2.2 Compare identified needs against performance benchmarks to identify possible changes
2.3 Assess proposed changes to determine impact
2.4 Notify key personnel of necessary change

3. Implement change

3.1 Plan change schedule
3.2 Prioritise changes and allocate resources
3.3 Implement change management plan and procedures
3.4 Involve stakeholders in the implementation process
3.5 Capture new performance benchmarks to measure changes
3.6 Ensure appropriate liaison methods are used
3.7 Identify training requirements
3.8 Notify stakeholders of change

4. Monitor and review implementation

4.1 Measure change performance against new benchmarks
4.2 Submit performance results to stakeholders
4.3 Obtain sign-off on changes
4.4 Provide appropriate documentation and reporting


Learning Outcomes



Details of Learning Activities

Learning activities will include:

  • practical lab classes
  • class discussions
  • self-directed research
  • homework


Teaching Schedule

 Please note: The total number of scheduled hours of teaching, learning and assessment involved in this course will include all planned activities. This may incorporate face-to-face classes, lectures, workshops and seminars; wherever possible workplace visits, online learning and other forms of structured teaching and learning. The total scheduled hours includes the amount of effort required to undertake, evaluate and complete all assessment requirements, including observation of work performance, discussions with supervisors and others providing third party evidence and one on one and group assessment sessions with students.

 Week Week commencing Topic/Learning Activities Assessment Tasks  National Codes
 1  04/07/2011 Introduction to continuous improvement, e-business, change management and innovation Seminar/discussion BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
 2  11/07/2011 Identify continuous improvement strategies, change management strategies, e-business opportunities and risk identification Seminar/discussion BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
 3  18/07/2011 Continuous improvement monitoring and further improvement, identifying opportunities for future growth, implementation planning Seminar/discussion
[New Specs for Client website] Major Project Handed out		 BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
 4  25/07/2011 Individual group meetings. Project work. Theory components from week 1- 3 Seminar/discussion
PM Docs – new team contracts, minutes of meeting, WBS
BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
 5  01/08/2011 Individual group meetings. Project work. Theory components from week 1- 4 Seminar/discussion Updated WBS with resources usage  BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
 6  08/08/2011 Individual group meetings.
Project work.
Theory components from week 1- 5
 Seminar/discussion
Major Project Report 1: Analysis of an E-Business Model Due
 BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
 7  15/08/2011 Individual group meetings.
Project work.
Theory components from week 1- 6.
 Seminar/discussion
Major Project Report 2: Change Management Plan Due
BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
 8  22/08/2011 Individual group meetings.
Project work.
Theory components from week 1- 7.
 Major Project Report 3: Continuous Improvement Plan Due BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
 Mid Semester Break (Monday 29 August - Friday 2 September)  
 9  05/09/2011

Individual group meetings.
Project work.
Theory components from week 1- 4.
Contract & Procurement techniques

 Capitalization Report

commenced

[Website Prototype Due ] 		BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
 10  12/09/2011 Individual group meetings.
Project work.
Theory components from week 1- 7.
 Major Project Report 4: Capitalization Report Due BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
 11  19/09/2011 Testing, quality control reports, improvement strategies
 Major Project Finalisation Report Due BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
 12  26/09/2011 Testing, quality control reports, improvement strategies
 Finalise Project Portfolio BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
 13  03/10/2011 Revision Online
Submission of Major Project portfolio 		BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
 14  10/10/2011 Feedback on Project portfolio
Revision  Queries		 BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
 15  17/10/2011 [Completed Website Due]
Final Client Presentation		 BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A
 16  24/10/2011 Exam BSBEBUS605A
ICAI6187B
BSBFLM510B
BSBMGT516A

 

Students, who have been granted special consideration or are required to resubmit, will be able to submit/sit their assessment by arrangement with the class teacher in weeks 17 or 18.


Learning Resources

Prescribed Texts

There are no prescribed texts for this course


References

Burke, R. 2007, Introduction to Project Management, Burke Publishing UK.

1-48-97809582

Burke & Barron 2007, Project Management Leadership, Burke Publishing UK.

1- 48- 978095

Brien T, 2000 e-commerce handbook, Tri-Obi Productions Pty Ltd. Melbourne

0-646-39013-9

PMBOK, A Guide to The Project Management Body of Knowledge (PMBOK GUIDE) Fourth Edition

1-933890-51-7

Schwalbe, K. 2007, Information Technology Project Management, 5th ed. Thomson Course Technology, Boston, Mass

978-1-4239-01

Other Resources


Overview of Assessment

 Assessment incorporates Project Management documentations on related competencies, a project portfolio and a final exam

You are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met. You will be provided with feedback throughout the course to check your progress.

 

 


 


Assessment Tasks

 1. Major Project Reports
  • Report 1: Analysis of an E-Business Model Wk6
  • Report 2: Change Management Plan Wk 7
  • Report 3: Continuous Improvement Plan Wk 8
  • Report 4: Capitalization Report Wk10

2. Project portfolio Wk 13 CA / NYC 30%

3. Final examination Wk 16  20%


Assessment Matrix

 

Competency Elements Major Project Reports CA/NYC (50%)
• Analysis of an E-Business Model Wk6
• Change Management Plan Wk 7
• Continuous Improvement Plan Wk 8
• Capitalization Report Wk10		 Project portfolio
CA/NYC (20%)		 Final examination
(20%)
1. Plan IT system changes V V V
2. Identify technology system change needs V V V
3. Implement change V V V
4. Monitor and review implementation V V V

Other Information

Competency and grading requirements

  • To be deemed competent students must demonstrate an understanding of all elements of this competency. Assessment methods have been designed to measure achievement of each competency in a flexible manner over multiple tasks.
  • Students are advised that they are likely to be asked to personally demonstrate their work to their teacher to ensure that the relevant competency standards are being met.
  • All competency-based assessments for this course must be completed in order to achieve a CA (Competency Achieved) award. Each assessment task will also carry a numerical weighting to be used for grading purposes. The grade applied will only be awarded if a CA has been achieved in all compulsory assessment tasks.
  • If a student has been assessed as NYC (Not Yet Competent) in any of the assessment tasks, the weighting will carry no value until the student has obtained a CA. If a CA is achieved on re-assessment, a maximum mark of 50% of the original weighting will be granted for that assessment.
  • Re-assessments will only be granted to students who were either unsuccessful in the first attempt, or have an approved application for special consideration.
  • A final exam worth 20% will be offered to students who have achieved CA level.

Course Overview: Access Course Overview