Course Title: Undertake remote repair of network faults

Part B: Course Detail

Teaching Period: Term1 2009

Course Code: EEET6558C

Course Title: Undertake remote repair of network faults

School: 130T Engineering (TAFE)

Campus: City Campus

Program: C6080 - Advanced Diploma of Telecommunications Engineering

Course Contact : Eddie Vanda

Course Contact Phone: (03) 9925 4456

Course Contact

Name and Contact Details of All Other Relevant Staff

Robert Pill

Ken Falzon

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course provides the knowledge of how to configure, test and maintain computer network, perform network fault analysis and repair.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICTTC087C Undertake remote repair of network faults


1. Establish context and background information

Performance Criteria:

1.1 Alarm conditions are identified and type, location and priority noted
1.2 Customer information is received and analysed
1.3 Alarm information is analysed and previous alarm history is gathered to assist with fault identification
1.4 Previous reports are gathered and used in the fault analysis process
1.5 Impact of environmental factors is assessed
1.6 Appropriate design drawings are obtained
1.7 Appropriate procedural documents relevant to the alarm or customer identified condition are gathered
1.8 Fault history and trending data are accessed


2. Identify/verify fault

Performance Criteria:

2.1 Problem is fully discussed with the customer where applicable
2.2 Remote interrogation is undertaken to further identify the problem where possible
2.3 Appropriate tests are conducted and results analysed
2.4 Other associated alarms are monitored
2.5 Most probable causes of fault are determined from available data and historical trends where available
2.6 Likely causes are ranked in order of probability to ensure a methodical approach to fault identification is used
2.7 Ranking of causes work from system wide impacts to specific impacts where relevant to fault
2.8 Level of service degradation is measured


3. Diagnose faults

Performance Criteria:

3.1 Approach to fault identification is methodical and suitable for system and problem type
3.2 Fault is progressively isolated to remove likely variables from assessment
3.3 Continued existence of problem is verified regularly
3.4 Fault is identified without undue interruption to other activity and in the shortest time possible


4. Repair fault

Performance Criteria:

4.1 Options to rectify fault are determined and strategies for repair are established
4.2 Repair outcomes are determined and strategies developed for achievement
4.3 Traffic is rerouted during repair if possible
4.4 Hardware faults are advised to on-site operatives for repair
4.5 Instructions to on-site personnel for repair are clear and concise and address the problem accurately for repair
4.6 Software programme is varied and amended as required
4.7 Data changes are enacted in accordance with specification
4.8 Equipment is reconfigured and appropriate data reloaded on completion of the repair
4.9 Customers are fully informed of repair progress where fault is in customer end equipment
4.10 Unresolved faults are escalated in accordance with established enterprise procedure


5. Document results

Performance Criteria:

5.1 Advice of fault/problem rectification is provided to all relevant parties including customers
5.2 New or changed network conditions are recorded and notified to all relevant parties
5.3 Details relating to any outage caused is recorded and advised as per enterprise procedures
5.4 Equipment faults are noted, recorded and filed in the appropriate data base for future reference
5.5 Details as to usage of spare parts are recorded and notified to relevant parties in accordance with enterprise procedure
5.6 Fault history records are updated
5.7 Cause and effect studies are undertaken, weaknesses in system or process noted and advised to the relevant body
5.8 Recommendations for change to system or process are prepared and on forwarded as appropriate
5.9 Network normalisation checks are undertaken to assess ongoing network health and the likelihood of further problems

Learning Outcomes

Details of Learning Activities

See Student Drive

Teaching Schedule

See Student Drive

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

The assessment is conducted in both theoretical and practical aspects of the course according to the criteria set in the National Training Package. The students are required to undertake summative assessments that bring together skills and knowledge as follows:
 Theoretical Written assessment.
 Work Simulation Projects
 A Pass in schedule practical exercises

Assessment Tasks

 Theoretical Written assessment.
 Work Simulation Projects
 A Pass in schedule practical exercises

Assessment Matrix

Course Overview: Access Course Overview