Course Title: Utilise specialist communication skills to build strong relationships
Part B: Course Detail
Teaching Period: Term1 2011
Course Code: EMPL5363C
Course Title: Utilise specialist communication skills to build strong relationships
School: 155T Life & Physical Sciences
Campus: City Campus
Program: C6094 - Advanced Diploma of Remedial Massage (Myotherapy)
Course Contact : Priya Atkinson
Course Contact Phone: +61 3 9925 4212
Course Contact Email:priya.atkinson@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Meghan Ambrens
phone: + 61 3 9925 4291
email: meghan.ambrens@rmit.edu.au
Nominal Hours: 50
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
This course is delivered concurrently with the following units of competency:
HLTNUT601B Apply Literature research Findings to Clinical Practice
HLTHIR505B Provide leadership in promoting effective work practices within the health industry
CHCADMIN4B Manage the organisation’s finances, accounts and resources
BSBINM601A Manage knowledge and information
Course Description
This unit relates to the application of specialist workplace communication techniques to build and maintain strong relationships with colleagues and clients, based on respect and trust. Learners will be involved with both practical simulation and workplace-based delivery in the student Myotherapy Clinic as well as some face to face classes and online delivery.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCOM3C Utilise specialist communication skills to build strong relationships |
Element: |
1. Identify appropriate communication strategies to meet the needs of clients and colleagues and build strong relationships |
Performance Criteria: |
1.1 Specific communication needs of clients and colleagues are identified |
Element: |
2. Conduct effective communication with clients and staff |
Performance Criteria: |
2.1 Selection from a range of appropriate communication strategies is made and employed to |
Element: |
3. Contribute to the development of effective communication strategies |
Performance Criteria: |
3.1 Strategies are implemented to check on the effectiveness of communication with clients and colleagues |
Element: |
4. Represent the organisation to a range of groups |
Performance Criteria: |
4.1 When participating in internal and external forums, presentations are relevant, appropriately researched and presented in a manner to |
Element: |
5. Apply specific communication techniques to assist |
Performance Criteria: |
5.1 Strategies are put in place to develop a trusting relationship that will enable facilitation of conflict resolution in resolving conflict |
Element: |
6. Implement mechanisms that facilitate group discussions |
Performance Criteria: |
6.1 Opportunities are provided to fully explore all relevant issues |
Learning Outcomes
Details of Learning Activities
Learning activities are conducted primarily online with scheduled face to face classes. Students can access materials via the Learning Hub. Students undertake a variety of learning activities such as workbook / manual based learning, assignments and journal entries.
Teaching Schedule
08/02/2011 Orientation weeks – scheduled activities (refer to timetable)
15/02/2011
22/02/2011 Marketing (topics to cover): About Marketing; Your Marketing Plan; Advertising & Promotion
01/03/2011 About marketing
08/03/2011 Your marketing plan
15/03/2011 Promotion & Advertising
22/03/2011 Finance (topics to cover): Finance
29/03/2011 Financial planning & record keeping
05/04/2011 Human Resources (topics to cover): Recruiting staff; Selecting staff; Workplace relations; Managing performance
12/04/2011 Recruiting staff
19/04/2011 EASTER / MID SEMESTER STUDY PERIOD
03/05/2011 Selecting staff
09/05/2011 Workplace relations
17/05/2011 Managing performance
24/05/2011 Managing quality
31/05/2011 Job Interview Assessment
EXAM PERIOD
14/06/2011
21/06/2011 No Classes - Finalising Results
26/06/2011 MID YEAR BREAK
12/07/2011 Introduction to Course
Business Planning (topics to cover): Developing a concept; Time management; Business plan; Business writing; Managing Information
19/07/2011 Developing a concept & time management
26/07/2011 Writing a business plan & business writing
02/08/2011 Managing information
09/08/2011 Guest Speakers Lecture
16/08/2011 Assessment review (Business Plan)
23/08/2011 Complete Assessment
30/08/2011 MID SEMESTER BREAK
06/09/2011 Business Communications (topics to cover): Basic business communication; Business communication; Building client relationships
13/09/2011 Basic business communication
20/09/2011 Business communication
27/09/2011 Building client relationships
04/10/2011 Business Networking (topics to cover): Presentation skills; Business networking
11/10/2011 Presentation skills
18/10/2011 Business networking
25/10/2011 Networking Event: RMIT Myotherapy Musculoskeletal Pathology Expo
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessment of this unit centers around the learners participation in the Myotherapy Student Clinic. The assessee must provide evidence of application of relevant essential knowledge as well as skills, and consistency of performance should be demonstrated over the required range of situations relevant to the particular workplace.
Learners may also be required to demonstrate competency through completion of a range of assessments including; quizzes, practical demonstration, submission of learning and assessment guide and assignments. Achieving competency in each assessment is required to achieve competency for the unit.
Assessment Tasks
Please Note:
- The pass mark for all assessments is 70%.
- You will need to demonstrate competency in all of the following assessment tasks in order to achieve competency for this subject
- Full details for each assessment are available on the learning hub
Assessment Task: Job Interview; Hiring a Myotherapist.
Due: May 31, 2011
Assessment Matrix
Course Overview: Access Course Overview