Course Title: Utilise specialist communication skills to build strong relationships
Part B: Course Detail
Teaching Period: Term2 2013
Course Code: EMPL5363C
Course Title: Utilise specialist communication skills to build strong relationships
School: 155T Life & Physical Sciences
Campus: City Campus
Program: C6094 - Advanced Diploma of Remedial Massage (Myotherapy)
Course Contact : Jeremy Sager
Course Contact Phone: +61 3 9925 4294
Course Contact Email:jeremy.sager@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
timothy.haigh@rmit.edu.au 9925 4846
jade.cusworth@rmit.edu.au 9925 8382
Nominal Hours: 50
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
This course is delivered concurrently with the following units of competency:
HLTHIR505B Provide leadership in promoting effective work practices within the health industry
BSBINM601A Manage knowledge and information
Course Description
This unit relates to the application of specialist workplace communication techniques to build and maintain strong relationships with colleagues and clients, based on respect and trust.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCOM3C Utilise specialist communication skills to build strong relationships |
Element: |
1. Identify appropriate communication strategies to meet the needs of clients and colleagues and build strong relationships |
Performance Criteria: |
1.1 Specific communication needs of clients and colleagues are identified including: ; Utilising techniques and aids; Translation and language interpreters; Cultural interpreters; Referral to specialists |
Element: |
2. Conduct effective communication with clients and staff |
Performance Criteria: |
2.1 Selection from a range of appropriate communication strategies is made and employed to |
Element: |
3. Contribute to the development of effective communication strategies |
Performance Criteria: |
3.1 Strategies are implemented to check on the effectiveness of communication with clients and colleagues |
Element: |
4. Represent the organisation to a range of groups |
Performance Criteria: |
4.1 When participating in internal and external forums, presentations are relevant, appropriately researched and presented in a manner to promote the organisation, and adjusted to meet audience needs |
Element: |
5. Apply specific communication techniques to assist |
Performance Criteria: |
5.1 Strategies are put in place to develop a trusting relationship that will enable facilitation of conflict resolution |
Element: |
6. Implement mechanisms that facilitate group discussions |
Performance Criteria: |
6.1 Opportunities are provided to fully explore all relevant issues |
Learning Outcomes
Details of Learning Activities
Learning activities will include observations, questioning , online delivery ,group discussion in the classroom and online activity based learning.
Teaching Schedule
Classes will be conducted on Tuesdays throughout Semester 1 and 2
Semester 1 class starts week 1 (February 12) to week 15 (May 29)
Semester 2 class startsweek 1 (July 10) - week 16 October 30)
For further detail, please refer to the course learner schedule on the RMIT Blackboard.
Learning Resources
Prescribed Texts
References
Other Resources
All learning resources are available through the RMIT Blackboard LMS.
Overview of Assessment
Assessment for this course forms part of the Advanced Diploma Remedial Massage (Myotherapy).
Primary assessment involves on-going practical and applied assessment in a clinical workplace or simulated environment such as a supervised student clinic.
Assessment is typically based around written and/or online tests, assignments, reflective journals, evidence portfolio’s, logbooks and/or practical demonstrations.
Competency based training requires the student to be in attendance in order for assessment to be undertaken.
Assessment is undertaken through successful completion of all assessment activities and classroom, project & industry participation.
Assessments are spaced across the duration of the course, in order for your teacher to provide you with progressive feedback.
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
An RMIT assessment charter (http://mams.rmit.edu.au/kh6a3ly2wi2h1.pdf ) summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced in a single document, the Assessment policies and procedures manual (http://www.rmit.edu.au/browse;ID=ln1kd66y87rc).
Assessment Tasks
Assessments
1. Assessment Task One: Business Plan Due: August 24, 2012
2. Assessment Task Two: Job Interview Due: September 18, 2012
3. Assessment Task Three: Reflective Journal Due: October 23, 2012
4. Assessment Task 4: Networking; Elevator Pitch Due: October 23, 2012
• The pass mark for all assessments is 70%.
• You will need to demonstrate competency in all of the following assessment tasks in order to achieve competency for this subject.
Assessment Matrix
Assessment Task
X
Unit of Competency | Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 |
HLTHIR505B | X | |||
CHCADMIN4B | X | |||
CHCCOM3C | X | X | ||
BSBINM601A | X |
Course Overview: Access Course Overview