Course Title: Use targeted communication skills to build relationships

Part A: Course Overview

Program: C6099

Course Title: Use targeted communication skills to build relationships

Portfolio: DSC

Nominal Hours: 55.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global Studies, Soc Sci & Plng

Face-to-Face or Workplace

Term1 2011

Course Contact: Mary Collins

Course Contact Phone: +61 3 99254598

Course Contact Email:

Course Description

In this unit you will develop the knowledge and skills required to apply specific workpalce communication techniques to build and maintain relationships with clients and colleagues based on respect and trust.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Students are assumed to be experienced disability staff working in the disability or community services fields.

National Competency Codes and Titles

National Element Code & Title:

CHCCOM403A Use targeted communication skills to build relationships


1. Communicate effectively with clients and staff

2. Contribute to the implementation of effective communication strategies

3. Use specific communication techniques to maintain constructive interaction

4. Facilitate discussions

5. Identify communication strategies to build relationships with clients who are involuntary communicators or who present communication challenges.  

Learning Outcomes

Please refer to elements

Overview of Assessment

Assessment will be through a mix of in-class assessment, workplace based projects and a workplace assessment.  A workplace assessment appointment will be undertaken once per year with each student to allow students to present and discuss workplace evidence.