Course Title: Use targeted communication skills to build relationships

Part B: Course Detail

Teaching Period: Term1 2011

Course Code: MKTG5957C

Course Title: Use targeted communication skills to build relationships

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C6099 - Advanced Diploma of Disability Work

Course Contact : Mary Collins

Course Contact Phone: +61 3 99254598

Course Contact Email:mary.collins@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 55

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Students are assumed to be experienced disability staff working in the disability or community services fields.

Course Description

In this unit you will develop the knowledge and skills required to apply specific workpalce communication techniques to build and maintain relationships with clients and colleagues based on respect and trust.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCOM403A Use targeted communication skills to build relationships

Element:

1. Communicate effectively with clients and staff

2. Contribute to the implementation of effective communication strategies

3. Use specific communication techniques to maintain constructive interaction

4. Facilitate discussions

5. Identify communication strategies to build relationships with clients who are involuntary communicators or who present communication challenges.  

Performance Criteria:

More information on the performance criteria will be provided during sessions


Learning Outcomes


Please refer to elements


Details of Learning Activities

You will attend a program of workshops which will focus on key themes and issues and which will include guest presenters from the disability area and other industry areas.

The student cohort is comprised of experienced disability staff so the workshops are based on extending your knowledge and skills focusing on current work practises, industry initiatives and issues, legislative and policy frameworks and related community services sectors.


Teaching Schedule

Session and date Topic

1

10/2


Course intro
Student Administration,
1st/2nd year students: 2011 units
Recognition of Prior Learning(RPL) inc. Recognition of Current Competence(RCC)

Workplace based learning: processes, tools, planning.
Discussion – useful legislation workplace policy and practice docs for semester 1/11

(Library orientation for new students)

2

24/2


Learning and Assessment tasks:
In-class tasks,
Major L & A task - Project: Case Study

Unit cluster theme:
Assessment – building a picture of the individual and their needs
In-class task 1- Assessment in Community Services settings

3

10/3


Positive Behaviour Support – overview and discussion
Behavioural characteristics of other conditions
Behaviour support across the service sector:
Developing and maintaining good practice

In-class task 2– Effective Behaviour Support
• responding to behaviours of concern
• observation, recording, analysis, response
• immediate, medium and long term strategies

4

24/3


Case Management & Case Work (Guest speaker)
• overview and discussion
• principles and practice
• priorities and connections
• Working across agencies and service sectors
• Assessment and support revisited
• What is my role?

In-class task 4– Case management, case work, case coordination

5

7/4


Students lead discussions – Case Study overview
• Students discuss their progress to date in the major learning assessment task, the Case Study.
• Each student allocated up to 15 minutes
 
Mid semester break – no session on Thursday 21/4/11

6

5/5


Human development – stages and theories

The life cycle – family, holistic approaches, the changing needs of human beings
• Working with families
• Similarities and differences
• Stages in service needs and delivery

Professional Panel: Early childhood, school, youth work, aged care

7

19/5


Complex and unique needs
• Mental Health & Dual disability
• How each condition affects the individual and when
• Issues and solutions for staff and agencies
• Working across agencies and service sectors
• Developing, supporting and sustaining positive mental health

Centre for Developmental Disability and Health Victoria (CDDHV)
• Developmental disability and general health
• Disability and Ageing.

8

2/6


Staff support and development – the leadership role for an experienced disability staff person.

In class task 3 - Staff support and development

Dual diagnosis – mental health disorders and substance addiction.
• Services and funding
• Client group and needs.

9

16/6


Student presentations – major learning and assessment task – Final Case Study Report from each student.


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Assessment will be through a mix of in-class assessment, workplace based projects and a workplace assessment.  A workplace assessment appointment will be undertaken once per year with each student to allow students to present and discuss workplace evidence.


Assessment Tasks


This unit is assessed by the following learning and assessment tasks:

1. Case Study - students will undertake a Client Support Plan review via assessment and identification of current and future needs, support plan development and implementation, and review.

2.1 Client assessment in community services settings - students will identify and discuss aspects of the assessment tools commonly used in their area of community services.

2.2 Effective behaviour support - students will be presented with a scenario. They will use their professional knowledge and skills to analyse the behaviour/s of concern and develop a response to the scenario

2.3 Staff support and development - students will discuss the role of experienced disability staff in providing new and inexperienced staff with support to develop their work practises.

2.4 Case management, case work and case coordination - students will respond to a scenario requiring them to identify a client’s needs and develop a plan to respond from a case management, case work or case coordination perspective.

3. Community services resource - students will research and document information on a number of non-disability services to which clients may be referred for services.

4. Workplace assessment - a workplace assessment will be undertaken once per year with each student to allow students to present and discuss workplace evidence.

You may be asked to provide supplementary evidence from your workplace to demonstrate competence.

Each Learning and Assessment task will be assessed against the matrix with the student progressively demonstrating their competence as they complete the set of tasks.





Assessment Matrix

The Assessment Matrix will be distributed and discussed in class. The matrix is used to track the student’s progress to "Competency Achieved" through the full set of learning and assessment tasks each semester.

Other Information

The following units are delivered as a cluster with a common workshop schedule. The Learning and Assessment tasks are designed to address the set of units. The 5 semester 1 units are comprised of one compulsory unit (C) which all students undertake, and six elective units of which each student selects 4.

CHCCOM403A – Use targeted communication skills to build relationships (C)

CHCCS601B - Work with clients with unique needs

CHCICS404A – Plan and provide advanced behaviour support

CHCCS422A – Respond holistically to client issues and refer appropriately

CHCORG502A - Work autonomously

CHCCM605C – Develop practice standards

CHCCW503A – Work intensively with clients

Course Overview: Access Course Overview