Course Title: Provide leadership in promoting effective and professional work practices

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: EMPL7032

Course Title: Provide leadership in promoting effective and professional work practices

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C6119 - Advanced Diploma of Oral Health (Dental Hygiene)

Course Contact : Eleanor Schroeder

Course Contact Phone: +61 3 93411412

Course Contact

Name and Contact Details of All Other Relevant Staff

Teacher: Sonia Moore

Tel 9341 1419

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

This unit should be assessed after achievement of the following
related competency unit:

HLTAMBFC301B - Communicate with clients and colleagues to support health care

Course Description

This unit covers the knowledge, skills, attitudes, judgments and values required to provide leadership in establishing ethical, high quality and reflective professional work practices to patients, clients and others working within the health industry.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

TAFEDH001 Provide leadership in promoting effective and professional work practices


1. Model ethical work practices

Performance Criteria:

1.1 Processes are established and managed to ensure confidentiality of client/patient information is maintained
1.2 Indications of variance from the agreed ethical practices are actively followed up and rectified
1.3 Work practices that show respect for client/patient and staff rights are modelled to set the tone of the practice
1.4 The code of ethics for the practice is developed and displayed to support a professional delivery of services which are responsive to cultural and individual differences
1.5 An understanding and application of the principles of duty of care is monitored and audited in all relevant work activities
1.6 Relevant clinic procedures, policies and standards, awards, standards and legislation are developed, communicated and monitored for compliance


2. Implement reflective work practices and initiate professional development

Performance Criteria:

2.1 Knowledge of the historical, theoretical and philosophical aspects of dental hygiene practice is used to implement continual improvement of the profession
2.2 Own skill development needs and activities are identified to contribute to a lifelong learning process, innovation and best practice service delivery across the profession
2.3 Skills and competencies are transferred to new contexts as the need arises
2.4 Participation in professional development activities is actively pursued to maximize individual potential within
the discipline of dental hygiene and oral health care provision
2.5 Relevant skill development opportunities are identified and communicated to others to encourage professional
2.6 Practices which maintain own workplace health are developed and implemented where relevant in
accordance with occupational health and safety guidelines including infection control
2.7 Advice and assistance is sought from legitimate sources as and when appropriate to improve work performance
2.8 Work practices are adjusted to incorporate advice that addresses performance issues in order to maintain
agreed work outcomes


3. Initiate quality improvement activities

Performance Criteria:

3.1 Relevant accreditation and other standards are embraced and communicated to support the delivery of
agreed service standards
3.2 Performance is routinely reviewed against agreed standards and legislative requirements
3.3 Changes to work practices and procedures are responded to positively in accordance with
organisational and legislative requirements
3.4 Partnerships with stakeholders such as the client/ patient, the broader community and other professional
health service providers, are developed and maintained to measure the satisfaction with the quality of health


4. Identify professional and health care that is patient centered

Performance Criteria:

4.1 Identify and interpret patient goals, values, beliefs and preferences in order to establish a patient centred care
approach that incorporates all of the patient’s needs
4.2 Identify evaluation methodologies/strategies to attain, evaluate and action patient satisfaction/dis-satisfaction

Learning Outcomes

These are described in the elements

Details of Learning Activities

The Learning activities for this Course will include

  • lectures
  • online discussion board
  • online learning

Teaching Schedule

DATEClass topicAssessment

10th Feb

Language, Literacy & Numeracy self assessment

Introduction to dental team, scope of practice, community health roles

Task 1 issued
12th FebCommunication strategies. Registration bodies. CPD/lifelong learning 

16th Feb


Online learning activities on ethics, legislation, documentation. Recorded in workbook Task 2 issued
18th FebInformed consent, confidentiality, duty of care, patients’ rights 

23rd Feb


Online learning activities. Workplace policies & procedures, Oh&S legislation, risk minimisation. Record in workbook 
25th FebCase studies intro. &reflective practice and self evaluation 

 2nd March


 Online learning. Case study and workbook 
 6th MarchPatient centred healthcare, quality assurance, time management. 
 13th March Management of unsatisfactory performance Task 2 due 16th March
 19th March 

Task 3 Exam

 20th March Tuesday 17th March

 Task 1 due

Learning Resources

Prescribed Texts

A complete book list will be provided during Orientation and available on Blackboard


Other Resources

A range of additional resources and references will be provided through My Studies on Blackboard.

Overview of Assessment

Assessment for this unit will include written tasks and tests

Assessment Tasks

There are two assessment tasks for this unit

Task 1. Discussion Board assignment ongoing through course. Final assessment March 20th

Task 2 Responses to interviewing a hygienist Due March 16th

Task 3 Written 2 hour exam March 19th

Note: The Pass mark for the exam is 70%. Assignment will be marked as Satisfactory/Not satisfactory.

Students may be given the opportunity to resubmit the assignment if there are minor amendments to be made and this is requested by the teacher and approved by the co-ordinator.

Students are required to achieve a Pass grade in both tasks to achieve Competence for this course

Assessment Matrix

Other Information

Late work that is submitted without an application for an extension (see below) will not be corrected.

• APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK - A student may apply for an extension of up to 7 days from the original due date. They must lodge the application form (available at least 24 hours before the due date. The application is lodged with the School Admin Office on Level 3 of Dental Hospital. Students requiring longer extensions must apply for SPECIAL CONSIDERATION.

• For missed assessments such as exams- you (& your doctor if you are sick) must fill out a special consideration form. This form must be lodged online with supporting evidence prior to, or within, 48 hours of the scheduled time of examination

Course Overview: Access Course Overview