Course Title: Manage the delivery of quality services to clients

Part A: Course Overview

Program: C6126 Advanced Diploma of Disability

Course Title: Manage the delivery of quality services to clients

Portfolio: DSC Portfolio Office

Nominal Hours: 90

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

BUSM6481C

City Campus

TAFE

365T Global, Urban and Social Studies

Face-to-Face or Workplace

Term1 2014

Course Contact: Bronwyn Tanti

Course Contact Phone: +61 3 9925 9079

Course Contact Email: bronwyn.tanti@rmit.edu.au



Course Description

This course describes the knowledge and skills required to manage resources and systems to deliver quality client services within complex or changing circumstances. This course may apply in a range of community service contexts.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Not applicable.



National Competency Codes and Titles

National Element Code & Title:

CHCCS604B Manage the delivery of quality services to clients

Elements:

1. Mange service delivery to address client needs

2. Plan client service delivery

3. Review client services


Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
 


Overview of Assessment

Assessment may include observations, questioning and evidence gathered from the workplace. In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on ’What if?’ scenarios.