Course Title: Manage change in a community sector organisation

Part B: Course Detail

Teaching Period: Term2 2014

Course Code: BUSM6454C

Course Title: Manage change in a community sector organisation

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C6126 - Advanced Diploma of Disability

Course Contact : Bronwyn Tanti

Course Contact Phone: +61 3 9925 9079

Course Contact

Name and Contact Details of All Other Relevant Staff

Contact: Renee Costa
Contact phone: +61 3 9925 0886
Contact email:

Nominal Hours: 150

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable.

Course Description

This course describes the knowledge and skills required to foster and implement constructive and beneficial change in a complex organisation. The skills described in this course may be applied across a range of community sector workplace contexts.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCORG610B Manage change in a community sector organisation


1.Ensure practices of the organisation are appropriate

Performance Criteria:

1.1 Design and implement processes to regularly review relevance of organisation's philosophy in the light of needs of clients and key stakeholders
1.2 Undertake ongoing monitoring of organisation policies and practices to ensure they:
• do not support discrimination
• promote ethical behaviour
• meet duty of care responsibilities
• are based on principles of natural justice
• meet funding requirements
• continue to be relevant
1.3 Undertake ongoing evaluation of organisation's practices to ensure they:
• are consistent with its philosophies and policies
• positively contribute to meeting client and stakeholder needs


2.Respond to change in the community

Performance Criteria:

2.1 Implement appropriate strategies to provide accurate and current information on trends and changes in the community which may impact on the organisation and its clients
2.2 Identify and assess social, political and economic trends and anticipate their impact on the organisation, community and client group
2.3 Where required, commission expert advice and/or research to provide access to detailed information about trends and the likely impact of changes
2.4 Maintain currency with information and trends through membership of professional associations, research organisations and networks
2.5 Assess and revise appropriate management and work practices to reflect trends and research findings


3.Initiate and implement organisation change within a planning framework

Performance Criteria:

3.1 Identify changing requirements, initiate opportunities to change policies and practices, and promote to relevant staff, clients and stakeholders
3.2 Define the nature and scope of required changes, and develop strategies to successfully implement them, including:
• determining budgetary considerations
• appropriate consultation, negotiation and communication
• addressing possible barriers
• promoting effects and benefits of change
• risk assessment
3.3 Identify and implement changes that reflect:
• consideration of a range of alternatives
• appropriate consultation and communication with staff, client and stakeholders
• current accepted good practice
• appropriate levels of planning
• organisation quality assurance processes
• provision of relevant training
3.4 Put in place processes to ensure outcomes of changes are evaluated against expectations and previous performance

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

In this course you will participate in workshop presentations, discussions and activities. The workshops will focus on the common themes of coordination and management of quality services for people with disabilities at individual and agency levels, advocacy, networking and communication in a time of change in the field, and work across the community and related sectors. There will be planned professional discussions with the teaching team undertaken in your workplace so that you can provide direct workplace evidence of your roles, responsibilities and work practices as they align with the requirements of the course and the program as a whole.

Teaching Schedule

Workshop number and DatesTopics


21st August 2014

Systemic advocacy and representation – current issues in the field, program coordination, advocacy, negotiation and lobbying, communication strategies


18th September 2014

Systemic advocacy and representation – current issues in the field, program coordination, advocacy, negotiation and lobbying, communication strategies


16th October 2014

Working across the community sector and disability field of practice - network and representation, engagement with community services sectors, roles within services


27th November 2014

Working across the community sector and disability field of practice (cont) - network and representation, engagement with community services sectors, professional roles and development


11th December 2014

2014 Units review - presentation of workplace research projects, evidence examples, identifying own professional development via 2014 study, and 2015 planning

 There will be ten workshops delivered in 2014. The workshops listed above will address this course:

Learning Resources

Prescribed Texts


Other Resources

During sessions you will be directed to relevant sources of current information. These will include your own workplace policy and practice documentation, federal, state and local government legislation and regulatory frameworks and websites, and websites for local, national and international organisations and universities.

Overview of Assessment

Assessment may include observations, questioning and evidence gathered from the workplace. In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on ’What if?’ scenarios.

Assessment Tasks

There will be three assessment tasks for this course. These tasks will also provide evidence across the other courses to be delivered in 2014.

1. In class group activity: you will work in groups to answer key questions around  aspects of change management, , organisational change and assisting and working with clients to manage change

2. Workplace assessment: your teacher/s will organise individual workplace appointments to occur in first and second semesters. These will be planned with you and the teacher in consultation. You will participate in planned targeted professional discussions and present workplace documentation and evidence on negotiated topics or in support of your other assessment task responses.

3. Workplace Project: Systemic Advocacy and Change - you will select a current issue in the disability or community sector. Working through a sequence of steps including identification and discussion of the origins of the issue, links to current policy and practice, research into the dimensions of the issue, solutions and strategies, and a "campaign" to advocate for change you will submit a written project, and deliver a presentation overview of your project.

Assessment Matrix

A detailed assessment matrix will be available from the course teacher

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.
It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7
Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1
Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w
Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview