Course Title: Coordinate in-service assessment and response to address client needs

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: BUSM6482C

Course Title: Coordinate in-service assessment and response to address client needs

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C6126 - Advanced Diploma of Disability

Course Contact : Bronwyn Tanti

Course Contact Phone: +61 3 9925 9079

Course Contact

Name and Contact Details of All Other Relevant Staff

Contact: Renee Costa
Contact phone: +61 3 9925 0886
Contact email:

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable.

Course Description

This unit describes the knowledge and skills required to coordinate programs to ensure that individual needs of clients are met within parameters of one service. This unit may apply to a range of community service contexts.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCS607E Coordinate in-service assessment and response to address client needs


1.Identify program requirements for individual clients

Performance Criteria:

1.1Put in place procedures to promote consistency and adherence to organisation standards when dealing with clients
1.2Implement programs to promote staff use of appropriate language and interpersonal skills with a diverse client group
1.3Provide appropriate support to staff to implement the organisation’s accepted client service practices
1.4Develop and implement strategies and mechanisms to ensure that all relevant client information is collected, maintained, stored and accessible to relevant personnel
1.5Put in place procedures to ensure staff have access to additional specialist information and assistance when assessing client needs
1.6Put in place procedures to ensure staff have ready access to up to date and relevant information about the range of services available to clients


2.Coordinate program delivery to ensure client needs are addressed

Performance Criteria:

2.1Put in place mechanisms to ensure client services delivered from within and outside the organisation can be identified by staff
2.2Develop organisation procedures to ensure clients will be provided with timely, accurate and relevant information about the services available to them
2.3Establish and maintain relevant networks, to ensure appropriate referral of clients to services from within and outside the organisation
2.4Put in place procedures to ensure that decisions about targeting client services is based on up to date information about clients and services available
2.5Put in place procedures to ensure that referrals to specialist services are based on matching of the assessment of client needs and availability of services


3.Coordinate the evaluation of client service delivery

Performance Criteria:

3.1Develop and implement routine procedures to check that allocated service delivery continues to match client requirements
3.2Develop and implement procedures to monitor and address changes in circumstances, environmental factors or urgency of client needs
3.3Put in place procedures to collect and evaluate feedback on the adequacy of client service delivery in meeting needs

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

You will participate in a class discussions, presentations and activities.  The workshops will focus on the common themes of coordination and management of quality services for people with disabilities at individual and agency levels, advocacy, networking and communication in a time of change in the field, and work across the community and related sectors. There will be planned professional discussions with the teaching team undertaken in your workplace so that you can provide direct workplace evidence of your roles, responsibilities and work practices as they align with the requirements of the units and the program as a whole.

Teaching Schedule

 There will be ten workshops delivered in 2014. The following workshops will address this unit:

Workshop numberTopic
4Coordinate assessment and support processes at client and service levels, person centred approaches
5Coordinate assessment and support processes at client and service levels(cont.) including service development to meet individual needs
6Systemic advocacy and representation – current issues in the field, program coordination, advocacy, negotiation and lobbying, communication strategies
7Systemic advocacy and representation – current issues in the field, program coordination, advocacy, negotiation and lobbying, communication strategies
102014 Units review - presentation of workplace research projects, evidence examples, identifying own professional development via 2014 study, and 2015 planning

Learning Resources

Prescribed Texts


Other Resources

During sessions you will be directed to relevant sources of current information. These will include your own workplace policy and practice documentation, federal, state and local government legislation and regulatory frameworks and websites, and websites for local, national and international organisations and universities.

Overview of Assessment

Assessment may include observations, questioning and evidence gathered from the workplace. In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on ’What if?’ scenarios.

Assessment Tasks


There will be three assessment tasks for this unit. These tasks will also provide evidence across the other units to be delivered in 2014:

1. Research and report: You must address key questions around assessment program planning, implementation and evaluation of an individual support plans. Knowledge of current legislative policy and practice standards and reflection of current work practices.

3. Workplace assessment: your teacher/s will organise individual workplace appointments to occur in first and second semesters. These will be planned with you and the teacher in consultation. You will participate in planned targeted professional discussions and present workplace documentation and evidence on negotiated topics or in support of your other assessment task responses.

4. Workplace Project: Systemic Advocacy and Change - you will select a current issue in the disability or community sector. Working through a sequence of steps including identification and discussion of the origins of the issue, links to current policy and practice, research into the dimensions of the issue, solutions and strategies, and a "campaign" to advocate for change you will submit a written project, and deliver a presentation overview of your project.

Assessment Matrix

A detailed assessment matrix will be available from the unit teacher/s

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.
It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7
Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1
Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w
Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview