Course Title: Establish and manage new programs or services

Part B: Course Detail

Teaching Period: Term2 2015

Course Code: BUSM6484C

Course Title: Establish and manage new programs or services

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C6126 - Advanced Diploma of Disability

Course Contact : Renee Costa

Course Contact Phone: +61 3 9925 0886

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable.

Course Description

This course describes the knowledge and skills required to establish new programs or services, lead organisation restructure and develop new structures and systems. The skills described in this course may be applied across a range of community services workplace contexts.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCORG608E stablish and manage new programs or services


1.Complete strategic planning activities

Performance Criteria:

1.1 Research, assess and identify the need for development and change and consult all relevant people in an appropriate way
1.2 Clarify, negotiate and agree with key stakeholders and target groups, goals and objectives consistent with the purpose and philosophy of the organisation
1.3 Recognise risks associated with implementing the strategy and take steps to maximise outcomes to ensure compliance with duty of care and meet all objectives
1.4 Evaluate the proposed strategy against existing programs and services, and identify gaps
1.5 Carry out negotiations in a way that generates support and takes account of key stakeholder views
1.6 Identify and assess financial cost and resource requirements
1.7 Where required resources are not immediately and readily available, make submissions to potential relevant funding sources
1.8 Implement appropriate structures to oversee task as relevant


4.Undertake appropriate evaluation and reporting

Performance Criteria:

4.1 Devise evaluation process and related techniques to collect and analyse data and ensure it meets the needs of decision-makers, funding organisations and other people and groups with stake in program or service being evaluated
4.2 In consultation with relevant people, define criteria to be used to judge the value and effectiveness of the program or service
4.3 Actively seek views of interested parties at regular time intervals and use to inform the ongoing development and implementation of the program or service
4.4 Regularly monitor progress in implementing the program or service against the agreed plan
4.5 Use evaluation information for revision, ongoing development and implementation of program or service


3.Establish and manage organisation and operational arrangements

Performance Criteria:

3.1 In conjunction with key clients and stakeholders, determine a structure consistent with purpose, philosophy and roles of organisation, and which meet industrial, legal and policy requirements
3.2 Develop documentation systems and processes to ensure all legal requirements are met, and submit them to relevant decision-makers for authorisation as appropriate
3.3 Maintain and keep required records to ensure legal organisation and statutory requirements are met
3.4 Develop appropriate promotional activities and direct at stakeholders, target groups and relevant personnel within the organisation to optimise effectiveness and support


2.Manage implementation of new program or service

Performance Criteria:

2.1 Develop implementation plans to suit a variety of contexts and to cope with contingencies
2.2 Provide appropriate support to those involved in implementing the strategy to ensure original aims and objectives are pursued
2.3 Establish, monitor and regularly review, policies and procedures to manage the use of staff, equipment and other physical assets
2.4 Convey to relevant personnel all operational details including timeframes, resources, staffing limits and financial procedures, in an appropriate manner
2.5 Develop a budget and monitor expenditure and resources in line with organisation procedures and planned outcomes
2.6 Implement project or strategy in line with all relevant guidelines and legal requirements

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

As the NDIS is rolled out around Australia client support requirements and staff practices and methods will change and adapt to match the preferences and needs of people with disabilities. Staff will need to be capable of working across agencies and sectors. You will participate in workshop discussions, presentations and group activities focuses on the knowledge and skills required to establish new programs or services, lead organisation restructure and develop new structures and systems. There will be planned professional discussions with the teaching team undertaken in your workplace so that you can provide direct workplace evidence of your roles, responsibilities and work practices as they align with the requirements of the units and the program as a whole.

Teaching Schedule

This course in taught and assessed as a cluster with the following courses;


CHCORG608E: Establish and Manage new programs and services

CHCADMIN604B: Manage the finances, accounts and resources of an organisation.

WorkshopDate:Course Linkage:
120th August, 2015

CHCADMIN604B: Manage the finances, accounts and resources of an organisation.CHCORG608E: Establish and Manage new programs and services

217th September, 2015CHCADMIN604B: Manage the finances, accounts and resources of an organisation.CHCORG608E: Establish and Manage new programs and services

Learning Resources

Prescribed Texts


Other Resources

During sessions you will be directed to relevant sources of current information. These will include your own workplace policy and practice documentation, federal, state and local government legislation and regulatory frameworks and websites, and websites for local, national and international organisations and universities.

GUSS Skills Central ( is a site developed specifically for students in the School of Global, Urban and Social Studies at RMIT. It provides links to a range of resources for supporting student work on assessments and negotiating university studies more generally.

Overview of Assessment

Assessment may include observations, questioning and evidence gathered from the workplace. In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on ’What if?’ scenarios.

Assessment Tasks

There will be two assessment tasks for this course.

1. The first assessment task relates to your project that you started in 2014 and you are required to complete a community grant application with your work group from your project. Time in class will be allocated to this task
2. Questions and Answers that you need to complete in relation to the finances, accounts and resources of an organisation.

Assessment Matrix

This course is delivered in accordance with competency-based assessment:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did Not Submit for assessment

Course Overview: Access Course Overview