Course Title: Lead and develop others in a community sector workplace

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: BUSM7835C

Course Title: Lead and develop others in a community sector workplace

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C6126 - Advanced Diploma of Disability

Course Contact : Renee Costa

Course Contact Phone: +61 3 9925 0886

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 90

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable.

Course Description

This course describes the knowledge and skills required to achieve identified work outcomes through managing, leading and developing individuals and teams in the work group or organisation. The skills described in this course may be applied across a range of community services workplace contexts.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCORG611C Lead and develop others in a community sector workplace


1.Provide leadership, direction and guidance to the organisation

Performance Criteria:

1.1 Provide regular briefings on work goals, plans and operational issues to work groups to minimise role ambiguity and maximise effectiveness
1.2 Provide encouragement to develop new and innovative work practices and strategies to optimise work outcomes and better meet client needs
1.3 Model high standards of performance and practice to staff
1.4 Provide leadership and supervision appropriate to changing priorities and situations and take into account differing needs and backgrounds of individuals, requirements of task and client needs
1.5 Use the diversity of individuals' knowledge, skills and approaches to enhance work outcomes
1.6 Model application of principles and practices of equal employment opportunity, work health and safety (WHS) and participative work practices in the community sector and promote to staff


2.Maximise own performance outcomes

Performance Criteria:

2.1 Use effective time and work management techniques, including monitoring workflow and outcomes, to meet priorities and achieve identified objectives
2.2 Plan work and monitor progress to minimise effects of unexpected outcomes
2.3 Ensure all work undertaken complies with established policies and procedures, especially those relating to anti-discrimination and WHS in the community sector
2.4 Regularly review and revise work practices to assist achievement of identified objectives
2.5 Seek and take opportunities for continuous self development/learning


3.Manage effective work relationships

Performance Criteria:

3.1 Clearly articulate the link between the group's function, goals of the organisation and individual responsibilities and communicate to staff routinely
3.2 Routinely use participative decision-making processes to allocate responsibilities and develop, implement and review work of the group
3.3 Where relevant, identify and resolve conflict with minimum disruption to workgroup function and in accordance with organisation procedures
3.4 Allocate tasks within competence of staff and support by appropriate delegation and training
3.5 Adjust interpersonal styles and methods to the social and cultural context
3.6 Communicate and interact with colleagues and management using a variety of appropriate techniques


4.Manage and improve the performance of individuals

Performance Criteria:

4.1 Monitor performance of the group in achieving objectives, review regularly and use as the basis for further allocation of work
4.2 Monitor and review individual outcomes in consultation with the workgroup to measure and assess progress against objectives and identify issues for attention or further work
4.3 Revise work practices as required to achieve workgroup, corporate and community sector goals and objectives
4.4 Address performance problems in fair, constructive and timely manner in accordance with relevant guidelines, procedures and natural justice
4.5 Monitor individual and group progress and provide regular feedback to optimise achievement of organisation objectives
4.6 Support the work group to develop mutual commitment and cooperation
4.7 Promote and encourage workgroup effectiveness through active participation in group activities and communication processes


5.Support, participate and review group development

Performance Criteria:

5.1 Put in place development plans for each staff member, identifying relevant development activities
5.2 Develop, agree and implement action plans to meet individual and group training and development needs
5.3 Encourage and support staff to apply skills and knowledge in the workplace
5.4 Identify and deliver relevant specialist training and professional development, as required
5.5 Arrange appropriate training and provide to meet individual and organisation needs
5.6 Encourage staff to be involved in professional development and support staff to attend training courses and to take up other development opportunities


6.Support and develop staff

Performance Criteria:

6.1 Provide staff with personal and career development opportunities from within and outside of the organisation
6.2 Hold regular meetings with staff to review, adjust and develop strategies and priorities
6.3 Agree priority tasks and monitor achievement of work plans to maximise organisation effectiveness
6.4 Monitor overall performance of staff and provide regular feedback in an appropriate manner
6.5 Provide opportunities for targeted professional development in the community sector context

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.


Details of Learning Activities

As the NDIS is rolled out around Australia client support requirements and staff practices and methods will change and adapt to match the preferences and needs of people with disabilities. Staff will need to be capable of working across agencies and sectors. You will participate in workshop discussions, presentations and group activities focuses  the knowledge and skills required to achieve identified work outcomes through managing, leading and developing individuals and teams in the work group or organisation There will be planned professional discussions with the teaching team undertaken in your workplace so that you can provide direct workplace evidence of your roles, responsibilities and work practices as they align with the requirements of the courses and the program as a whole.

Teaching Schedule

This course in taught and assessed as a cluster with the following courses;

  • CHCORG611C: Lead and develop others in a community sector workplace
  • CHCORG502A: Work Autonomously
  • CHCORG607D: Manage workplace issues


WorkshopDateCourse Linkage
128th May 2015

Lead and develop others in a community sector workplace

Work Autonomously

Manage workplace issues

225th June 2015Lead and develop others in a community sector workplace

Work Autonomously

Manage workplace issues

Learning Resources

Prescribed Texts


Other Resources

During sessions you will be directed to relevant sources of current information. These will include your own workplace policy and practice documentation, federal, state and local government legislation and regulatory frameworks and websites, and websites for local, national and international organisations and universities.

Overview of Assessment

Assessment may include observations, questioning and evidence gathered from the workplace. In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on ’What if?’ scenarios.

Assessment Tasks

There will be one assessment task for this course.

1. The assessment task you are required to write a report which provides a thorough description of your organization’s support processes for staff. You will consider the current processes and how your manager has addressed them with you. This report is a 2000 word report

Assessment Matrix

A detailed assessment matrix will be available from the course teacher

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7  

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview