Course Title: Coordinate services for people with disabilities

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: HWSS5469C

Course Title: Coordinate services for people with disabilities

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C6126 - Advanced Diploma of Disability

Course Contact : Renee Costa

Course Contact Phone: +61 3 9925 0886

Course Contact

Name and Contact Details of All Other Relevant Staff

Renee Costa

9925 0886

Nominal Hours: 125

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable.

Course Description

This course describes the knowledge and skills required by staff to develop and monitor supports and programs according to the needs of people with disabilities and within a legislative and ethical framework to ensure the provision of high quality service delivery which supports the rights and interests of people with disabilities. This unit may apply to work with people with a disability in a range of community service contexts.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIS511A Coordinate services for people with disabilities


1.Demonstrate commitment to high quality services for people with disabilities

Performance Criteria:

1.1Demonstrate consideration and understanding of the context, models of service delivery, underpinning values and philosophies of the sector, in all work undertaken
1.2Ensure all work undertaken is consistent with current relevant policies and legislative requirements for models of best practice service delivery for people with disabilities
1.3In all work, demonstrate understanding of issues facing people with disabilities and their carers
1.4Demonstrate commitment to access and equity principles through all work in the sector


2.Develop and implement programs for meeting client needs

Performance Criteria:

2.1Undertake appropriate planning to ensure client needs are met
2.2Put in place mechanisms to ensure client service information is recorded, maintained and applied to future client dealings so service developments are well informed and appropriate
2.3Develop required programs
2.4Review client services in consultation with clients and other relevant people
2.5Ensure client service delivery upholds the organisation's reputation, addresses individual client differences and meets duty of care responsibility
2.6Identify and address problems in addressing client needs in accordance with organisation procedures
2.7Maintain all relevant documentation relating to clients and the service delivery and communicate in accordance with organisation procedures
2.8Maintain high standards of client service delivery in line with procedural and legislative requirements
2.9Seek provision of services from other workers or agencies as required
2.10Facilitate strategies and opportunities to meet the needs of people with disability and develop according to organisation policies and procedures
2.11Facilitate individual differences, rights, needs and preferences within programs
2.12Incorporate special needs in the development of programs and services
2.13Communicate the needs of clients to carers and other workers as appropriate
2.14Make available appropriate program resources


3.Review and monitor programs

Performance Criteria:

3.1Ensure changes to client service are within policy and budgetary frameworks
3.2Undertake training as required for implementation to meet changing client needs and community expectations
3.3Modify specified aspects of the service or service delivery as needed to meet changing client and service requirements
3.4Ensure changes to client service are within procedural and legislative requirements and maintain high standards of delivery
3.5Undertake appropriate planning to ensure client needs are met
3.6Develop required programs
3.7Make referrals to external services as appropriate


4.Support rights, interests and needs of people with disabilities

Performance Criteria:

4.1Support and encourage people with disabilities to exercise their rights and independence where appropriate
4.2Recognise different client requirements in service delivery
4.3Comply with legal and ethical responsibilities and duty of care


5.Develop and implement a framework for quality service delivery

Performance Criteria:

5.1Devise strategies to ensure the delivery of high quality services continue to reflect best practice
5.2Establish and implement protocols and procedures for managing service delivery to reflect best practice in the disability sector
5.3Identify and address barriers in the organisation that may impact on delivery of high quality service
5.4Regularly update procedures for managing service delivery to reflect current best practice, relevant legislative changes, and changing client needs

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities


In this unit you will participate in workshop presentations, discussions and activities.  The workshops will focus on the common themes of coordination and management of quality services for people with disabilities at individual and agency levels, advocacy, networking and communication in a time of change in the field, and work across the community and related sectors. There will be planned professional discussions with the teaching team undertaken in your workplace so that you can provide direct workplace evidence of your roles, responsibilities and work practices as they align with the requirements of the units and the program as a whole. 

Teaching Schedule

 There will be ten workshops delivered in 2014. The following workshops will address this unit:

Workshop number and dateTopics


March 2014

Program introduction - workshop schedule, assessment tasks and processes, study and work balance, workplace evidence


May 1st 2014

Coordination of disability work including service delivery, particular client groups, current legislative and policy frameworks


May 29th 2014

Coordination of disability work (cont.), scheduling and planning individual workplace appointments,


26th June 2014

Coordinate assessment and delivery to clients

Learning Resources

Prescribed Texts


Other Resources

During sessions you will be directed to relevant sources of current information.  These will include your own workplace policy and practice documentation, federal, state and local government legislation and regulatory frameworks and websites, and websites for local, national and international organisations and universities.

Overview of Assessment

Assessment may include observations, questioning and evidence gathered from the workplace. In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on ’What if?’ scenarios.

Assessment Tasks

 There will be three assessment tasks for this unit. Some of these tasks will also provide evidence across the other units to be delivered in 2014.

1.2,000 word written report focusing on  Disability Service Delivery.

2. Workplace assessment: your teacher/s will organise individual workplace appointments to occur in first and second semesters. These will be planned with you and the teacher in consultation. You will participate in planned targeted professional discussions and present workplace documentation and evidence on negotiated topics or in support of your other assessment task responses.

4. Workplace Project: Systemic Advocacy and Change - you will select a current issue in the disability or community sector. Working through a sequence of steps including identification and discussion of the origins of the issue, links to current policy and practice, research into the dimensions of the issue, solutions and strategies, and a "campaign" to advocate for change you will submit a written project, and deliver a presentation overview of your project.


Assessment Matrix

A detailed assessment matrix will be available from the program coordinator.

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.
It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7
Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1
Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w
Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview