Course Title: Work intensively with clients

Part B: Course Detail

Teaching Period: Term2 2015

Course Code: HWSS5472C

Course Title: Work intensively with clients

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C6126 - Advanced Diploma of Disability

Course Contact : Renee Costa

Course Contact Phone: +61 3 9925 0886

Course Contact

Name and Contact Details of All Other Relevant Staff

Mary Collins,

+61 3 99254598,

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable

Course Description

This course describes the knowledge and skills required to deliver targeted specialised client services based on individual case management and intervention

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCW503A Work intensively with clients


2. Enlist specialist services

Performance Criteria:

2.1 Assess the need for specialist services, considering:
• severity of client needs
• agreed goals and planned outcomes
• resources
• the degree of community and family support
• the workers skills and work capacity
2.2 Where referrals are made to specialist services, implement processes to ensure progress will be monitored


3. Establish transition processes

Performance Criteria:

3.1 Negotiate with relevant people, the need for ongoing resources, services and support
3.2 Make arrangements with relevant parties for participation in programs and other support activities
3.3 Negotiate appropriate levels of ongoing contact with client and significant others to ensure needs continue to be met once intensive work is completed


1. Provide high quality case work

Performance Criteria:

 1.1 Make available to the client appropriate strategies and activities to facilitate achievement of agreed goals and to maximise outcomes within statutory, legislative and organisation requirements
 1.2 Identify and effectively communicate the rights and responsibilities of clients to them
1.3 Employ appropriate processes to optimise outcomes when working with groups
1.4 Implement appropriate strategies to continually monitor the effectiveness of approaches in achieving agreed goals, enabling client access to relevant services and programs and meeting client and stakeholder needs
1.5 Negotiate any proposed changes with clients and other relevant parties
1.6 Respond appropriately to potential and actual difficulties and crises including:
• identifying a range of relevant strategies
• engaging behaviour consistent with organisation standards
• accessing relevant emergency services as required
• providing appropriate debriefing to relevant parties
1.7 Implement appropriate mechanisms to assess the need to change case plans and strategies
1.8 Where decisions are made to implement case closure, employ procedures consistent with organisation procedures

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements

Details of Learning Activities

As the NDIS is rolled out around Australia client support requirements and staff practices and methods will change and adapt to match the preferences and needs of people with disabilities.  Staff will need to be capable of working across agencies and sectors. You will participate in workshop discussions, presentations and group activities focused on provision of effective support for clients with complex needs.  We will consider direct and indirect service delivery, strategies and work practices in the areas of intensive client support, holistic approaches and provision of advanced behaviour support. There will be planned professional discussions with the teaching team undertaken in your workplace so that you can provide direct workplace evidence of your roles, responsibilities and work practices as they align with the requirements of the courses and the program as a whole.

Teaching Schedule

This course in taught and assessed as a cluster with the following courses;

  • CHCICS404B: Plan and provide advanced behaviour support
  • CHCCS422A: Respond holistically to client issues and refer appropriately.
WorkshopDateUnit linkage
1Sem 2  2015CHCICS404B: Plan and provide advanced behaviour support

CHCCS422A: Respond holistically to client issues and refer appropriately

 CHCCW503A: Work intensively with clients

2Sem 2 2015
3Sem 2 2015

Learning Resources

Prescribed Texts


Other Resources

During sessions you will be directed to relevant sources of current information.  These will include your own workplace policy and practice documentation, federal, state and local government legislation and regulatory frameworks and websites, and websites for local, national and international organisations and universities. 

Overview of Assessment

Assessment may include observations, questioning and evidence gathered from the workplace. In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on ’What if?’ scenarios

Assessment Tasks

There will be three assessment tasks for this course.  The assessment tasks and responses completed in 2015 will also be aligned with this cluster of courses.

  1. Understanding Theory - a set of questions based on case work and service coordination holistic responses to client needs, and advanced behaviour support.
  2. In-class group task - response to a case study using your knowledge and experience, workplace policy and practice, classroom sessions and readings. 
  3. Workplace appointment - professional discussion and presentation of professional and workplace evidence.

Assessment Matrix

A detailed assessment matrix will be available from the course teacher

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7   

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview