Course Title: Respond holistically to client issues and refer appropriately

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: HWSS5981C

Course Title: Respond holistically to client issues and refer appropriately

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C6126 - Advanced Diploma of Disability

Course Contact : Renee Costa

Course Contact Phone: +61 3 9925 0886

Course Contact Email:renee.costa@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable

Course Description

This course describes the knowledge and skills required to assess a range of client issues and refer appropriately
 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCS422B Respond holistically to client issues and refer appropriately

Element:

1. Establish interpersonal relationship with client

Performance Criteria:

1.1 Define boundaries and use communication skills that will establish a trusting and respectful relationship
1.2 Utilise facilitative communication skills to assist the client to identify areas of concern, to prioritise areas for immediate and longer term action and to determine options for action and workable strategies to address their priority areas
1.3 Share relevant information with client about options and services available to enable them to make informed decisions
 

Element:

2. Identify the range of issues impacting on the client and assess client needs

Performance Criteria:

2.1 Identify indicators of harm, neglect, abuse or risk of harm
2.2 Use observations, assessment tools and questioning to identify possible presenting issues
2.3 Seek information from a range of appropriate sources to determine the range of issues that may be affecting the client within organisation policies and procedures regarding autonomy, privacy and confidentiality
2.4 Apply organisation procedures for collecting and analysing client information
2.5 Examine all client information to determine the degree to which other issues may impact on the possible services that can be provided by the organisation
 

Element:

3. Analyse and assess information to determine appropriate course of action to be followed

Performance Criteria:

3.1 Assess the level of risk to the client and others directly involved using tools approved or adopted by the organisation
3.2 Follow organisation procedures and address legal requirements and duty of care obligations in responding to indicators of risk of abuse, neglect or harm
3.3 Identify and prioritise client's current needs and available sources of assistance
3.4 Identify organisation's capacity to meet range of client needs to be addressed
3.5 Apply accepted procedures to assess the option of bringing in specialist support and continuing to work with the client
3.6 Share relevant information with client about options and services available to enable them to make informed decisions
3.7 Provide the client with resources as appropriate
3.8 Follow relevant State/territory legislation, organisation policies and procedures and duty of care obligations and legislative requirements in responding to indicators of actual or potential risk of abuse, neglect or harm
 

Element:

4. Refer client to other services to provide coordinated support

Performance Criteria:

4.1 Identify a client's need for support internal and external to the agency
4.2 Implement appropriate procedures to address potential emergency or crisis situation
4.3 Comply with cultural obligations when working with clients
4.4 Work with the client and significant others where relevant to motivate, support and encourage the client
4.5 Identify current needs and sources of assistance, and give support as appropriate
 

Element:

5. Review effectiveness of services provided to meet client needs

Performance Criteria:

5.1 Review outcomes in accordance with organisation procedures and in consultation with clients, carers and significant others, case managers and other service providers
5.2 Complete document/s as required and in line with organisation procedures
 

Learning Outcomes


On completion of this course, the worker will be able to respond appropriately to clients that have a range of issues outside and in addition to the area of immediate focus, expertise or interests of the worker and their organisation

Completion of the course will also provide the worker with competence to make decisions as to whether to refer or retain the client
 


Details of Learning Activities

As the NDIS is rolled out around Australia client support requirements and staff practices and methods will change and adapt to match the preferences and needs of people with disabilities. Staff will need to be capable of working across agencies and sectors. You will participate in workshop discussions, presentations and group activities focuses the knowledge and skills required to assess a range of client issues and refer appropriately. There will be planned professional discussions with the teaching team undertaken in your workplace so that you can provide direct workplace evidence of your roles, responsibilities and work practices as they align with the requirements of the courses and the program as a whole.


Teaching Schedule


This course in taught and assessed as a cluster with the following courses;
 

  • CHCCW503A: Work intensively with Clients
  • CHCICS404B: Plan and provide advanced behaviour support
  • CHCCS422B: Respond holistically to client issues and refer appropriately
Workshop Date Course Linkage
1 26th February CHCCW503A: Work intensively with Clients
CHCICS404B: Plan and provide advanced behaviour support
CHCCS422B: Respond holistically to client issues and refer appropriately
2 26th March CHCCW503A: Work intensively with Clients
CHCICS404B: Plan and provide advanced behaviour support
CHCCS422B: Respond holistically to client issues and refer appropriately
3 23rd April CHCCW503A: Work intensively with Clients
CHCICS404B: Plan and provide advanced behaviour support
CHCCS422B: Respond holistically to client issues and refer appropriately

 


 


Learning Resources

Prescribed Texts


References


Other Resources

During sessions you will be directed to relevant sources of current information. These will include your own workplace policy and practice documentation, federal, state and local government legislation and regulatory frameworks and websites, and websites for local, national and international organisations and universities.


Overview of Assessment

Assessment will be through a mix of in class tasks, workplaced based projects and a workplace assessment. A workplace assessment appointment will be undertake once per year with each student to allow students to present and discuss workplace evidence.


Assessment Tasks

There will be three assessment tasks for this course. The assessment tasks and responses completed in 2014 will also be aligned with this cluster of courses.

Understanding Theory - a set of questions based on case work and service coordination holistic responses to client needs, and advanced behaviour support.
In-class group task - response to a case study using your knowledge and experience, workplace policy and practice, classroom sessions and readings.
Workplace appointment - professional discussion and presentation of professional and workplace evidence.
 


Assessment Matrix

A detailed assessment matrix will be available from the course teacher

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

Attendance
It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Feedback
You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at: http://www.rmit.edu.au/browse;ID=9pp3ic9obks7

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:
http://www.rmit.edu.au/browse;ID=vj2g89cve4uj1

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:http://www.rmit.edu.au/browse;ID=g43abm17hc9w

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site: http://www.rmit.edu.au/browse;ID=kw02ylsd8z3n
 

Course Overview: Access Course Overview